Resolved after 1 hour 13 minutes, affecting Event ingestion (US) and Event syncing (US) and 1 more, on May 8, 2026.
A fix has been implemented and we are monitoring the results.
Other major vendors with incidents that started within 30 minutes of this one
Amazon Web Services Outage Amazon Elastic Compute Cloud — N. Virginia: [RESOLVED] Increased Error Rate and LatencyAffected components
Event ingestion (US)Event syncing (US)Real-time Personalization (US)
Update timeline
- investigating May 08, 2026, 01:39 AM UTC
Customers with workspaces in AWS us-east-1 that use Hightouch Events and RTA products are experiencing degraded functionality due to broad issues in the AWS region. We're monitoring and will restore services as soon as we are able.
- monitoring May 08, 2026, 01:42 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 08, 2026, 01:44 AM UTC
Service appears restored, we will continue to monitor.
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Amazon Web Services