Resolved after 1 hour 9 minutes, affecting Reverse ETL and Customer Studio and 1 more, on September 29, 2026.
This incident has been resolved. Between 21:16 and 22:37 UTC the Hightouch application experienced slow loading and intermittent errors in the UI. There was no impact to event delivery or syncs.
Affected components
Update timeline
- investigating Sep 29, 2026, 09:53 PM UTC
We’re investigating an issue causing slow application loading and intermittent errors in the UI. We’re working to resolve it and will share another update shortly.
- investigating Sep 29, 2026, 10:29 PM UTC
We are continuing to investigate this issue.
- identified Sep 29, 2026, 10:41 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 29, 2026, 11:02 PM UTC
This incident has been resolved. Between 21:16 and 22:37 UTC the Hightouch application experienced slow loading and intermittent errors in the UI. There was no impact to event delivery or syncs.
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