Resolved after 52 minutes, affecting AWS ap-south-1 (Mumbai) and AWS eu-west-1 (Ireland) and 1 more, on September 4, 2026.
This incident has been resolved. Between 19:20 and 20:40 UTC, a subset of syncs running in AWS regions may have experienced slower run times, delays, or errors. There was no data loss. Affected syncs will recover on their next scheduled run or can be manually triggered to run again.
Affected components
Update timeline
- investigating Sep 04, 2026, 08:44 PM UTC
We are currently investigating an increase in sync errors affecting some customers. We will provide an update as more information becomes available.
- monitoring Sep 04, 2026, 09:12 PM UTC
A fix has been implemented and we are continuing to monitor.
- monitoring Sep 04, 2026, 09:22 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 04, 2026, 09:37 PM UTC
This incident has been resolved. Between 19:20 and 20:40 UTC, a subset of syncs running in AWS regions may have experienced slower run times, delays, or errors. There was no data loss. Affected syncs will recover on their next scheduled run or can be manually triggered to run again.
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