Hightouch incident

Hightouch sync run delays

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Resolved after 35 minutes, on September 24, 2026.

resolved Sep 24, 2026, 02:29 PM UTC

A small number of sync runs may have encountered delays in sending data between 13:05 and 13:40 UTC in GCP us-east4. All syncs are now running normally with no data loss.

Started
Sep 24, 2026, 01:05 PM UTC
Resolved
Sep 24, 2026, 01:40 PM UTC
Duration
35m
Detected by Pingoru
Sep 24, 2026, 01:05 PM UTC

Update timeline

  1. resolved Sep 24, 2026, 02:29 PM UTC

    A small number of sync runs may have encountered delays in sending data between 13:05 and 13:40 UTC in GCP us-east4. All syncs are now running normally with no data loss.

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