Hightouch incident

App Errors

Resolved after 1 hour 12 minutes, affecting Reverse ETL and Customer Studio and 1 more, on August 19, 2026.

resolved Aug 19, 2026, 07:50 PM UTC

This incident has been resolved. Between 18:12 and 18:27 UTC, the Hightouch app experienced intermittent login and application errors. There was no impact to event delivery or syncs.

Started
Aug 19, 2026, 06:37 PM UTC
Resolved
Aug 19, 2026, 07:50 PM UTC
Duration
1h 12m
Detected by Pingoru
Aug 19, 2026, 06:37 PM UTC

Affected components

Reverse ETLCustomer StudioIntelligence

Update timeline

  1. investigating Aug 19, 2026, 06:37 PM UTC

    We are investigating intermittent login and application errors affecting the Hightouch app. We will provide an update as more information becomes available.

  2. resolved Aug 19, 2026, 07:50 PM UTC

    This incident has been resolved. Between 18:12 and 18:27 UTC, the Hightouch app experienced intermittent login and application errors. There was no impact to event delivery or syncs.

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