Hightouch incident

Elevated sync errors

Resolved after 3 hours 25 minutes, on September 18, 2026.

resolved Sep 18, 2026, 03:10 PM UTC

This incident has been resolved. Between 13:36–14:25 UTC syncs running on models with disabled columns were failing for all customers. Affected syncs will recover on their next scheduled run or can be manually triggered to run again.

Started
Sep 18, 2026, 11:00 AM UTC
Resolved
Sep 18, 2026, 02:25 PM UTC
Duration
3h 25m
Detected by Pingoru
Sep 18, 2026, 11:00 AM UTC

Update timeline

  1. resolved Sep 18, 2026, 03:10 PM UTC

    This incident has been resolved. Between 13:36–14:25 UTC syncs running on models with disabled columns were failing for all customers. Affected syncs will recover on their next scheduled run or can be manually triggered to run again.

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