Envoy Outage History
Envoy is up right nowPingoru has recorded 51 incidents for Envoy: 25 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 2 | 3 of 744 (0%) |
| June 2026 | 2 | 1 of 720 (0%) |
| July 2026 | 3 | 2 of 744 (0%) |
| August 2026 | 1 | 3 of 744 (0%) |
| September 2026 | 1 | 3 of 720 (0%) |
| October 2026 | 1 | 14 of 590 (2%) |
Incidents, newest first
Minor October 20, 2025 Elevated error rates due to AWS outage 1h 59m AWS ec2-us-east-1, AWS eks-us-east-1, AWS rds-us-east-1, AWS elasticache-us-east-1 and 4 more
Started Oct 20, 2025, 07:39 AM UTC· resolved Oct 20, 2025, 09:39 AM UTC
- investigating Oct 20, 2025, 07:39 AM UTC
We are investigating elevated error rates in our platform due to an ongoing AWS incident in the us-east-1 region.
- investigating Oct 20, 2025, 07:53 AM UTC
Envoy in-chat support and https://help.envoy.com are both affected by the incident.
- monitoring Oct 20, 2025, 09:34 AM UTC
A fix has been implemented and we are monitoring results.
- resolved Oct 20, 2025, 09:39 AM UTC
This incident has been resolved.
Minor October 15, 2025 [10/14/2025] - Rooms tablets offline and showing blank screen 12m Rooms
Started Oct 15, 2025, 02:51 AM UTC· resolved Oct 15, 2025, 03:03 AM UTC
- monitoring Oct 15, 2025, 02:51 AM UTC
We identified an issue that caused some room tablets to go offline and display a blank screen for a brief period. The tablets should now be fully operational. If a tablet screen remains blank, please power cycle the device to restore functionality. We apologize for the inconvenience and appreciate your patience while we resolved this issue.
- resolved Oct 15, 2025, 03:03 AM UTC
This incident has been resolved.
Major October 1, 2025 [2025-10-01] Dashboard and App Inaccessible –
Started Oct 01, 2025, 11:30 PM UTC· resolved Oct 01, 2025, 11:30 PM UTC
- resolved Oct 02, 2025, 04:55 PM UTC
Envoy experienced an issue on Oct 1, 2025 where customers were unable to access the Envoy Dashboard and Envoy Mobile App. This incident opened Oct 1, 2025 at 6:38 PM PT and was resolved as of 6:45PM PT.
Major September 19, 2025 [2025-19-09] Some Host Notifications may not send through Email 3h 33m Email notifications
Started Sep 19, 2025, 12:21 PM UTC· resolved Sep 19, 2025, 03:54 PM UTC
- investigating Sep 19, 2025, 12:21 PM UTC
We have been made aware of an issue where companies that have their Visitor data stored in our EU data centre may not have their Host Notifications sent through email. Other methods such as SMS are working correctly. Companies with their Visitor data stored in our US data centre are not impacted. Our team are investigating at this time.
- monitoring Sep 19, 2025, 03:30 PM UTC
A fix has been implemented and we are monitoring the results at the moment.
- resolved Sep 19, 2025, 03:54 PM UTC
This incident is now resolved. If you are still experiencing any issues please contact Envoy Support via [email protected].
Major September 5, 2025 [2025-09-05] Issues accessing the Deliveries tab on the Envoy Dashboard, and scanning new deliveries on the Envoy Mobile App 7h 51m Deliveries
Started Sep 05, 2025, 10:02 AM UTC· resolved Sep 05, 2025, 05:54 PM UTC
- investigating Sep 05, 2025, 10:02 AM UTC
We are currently investigating an issue where some customers may be unable to access the Delvieries tab on the Envoy Dashboard, or scan new packages with the Envoy Mobile App. Our team investigating at the moment and we will post an update shortly.
- identified Sep 05, 2025, 12:20 PM UTC
The cause has been identified and we are rolling out a fix and will monitor the results.
- monitoring Sep 05, 2025, 12:27 PM UTC
A fix has been implemented and we are currently monitoring the results.
- resolved Sep 05, 2025, 05:54 PM UTC
The incident should be resolved now. Deliveries can be accessed via dashboard and packages can be scanned via mobile app
Minor August 22, 2025 [2025-08-22] Envoy Dashboard slow load times due to Cloudflare issue 10h 1m Envoy Dashboard
Started Aug 22, 2025, 09:16 PM UTC· resolved Aug 23, 2025, 07:18 AM UTC
- monitoring Aug 22, 2025, 09:16 PM UTC
We are currently experiencing slow load times in parts of the Envoy dashboard due to an ongoing Cloudflare outage. We are monitoring Cloudflare’s status page closely and will keep you posted as soon as we know more. For more details on the Cloudflare incident, please see https://www.cloudflarestatus.com.
- resolved Aug 23, 2025, 07:18 AM UTC
The earlier slow load times in parts of the Envoy dashboard have been resolved as Cloudflare has addressed the incident. Performance is back to normal.
Minor August 21, 2025 [2025-08-21] Rooms app not loading properly on some devices – Rooms
Started Aug 21, 2025, 11:21 PM UTC· resolved Aug 21, 2025, 11:21 PM UTC
- resolved Aug 21, 2025, 11:21 PM UTC
Earlier today, a Cloudflare outage coincided with an Envoy Rooms tablet update, which created a caching issue and prevented the latest app version from loading on some iPads. While the Cloudflare incident is still ongoing, the issue was swiftly identified, and the change was reverted. Your Rooms iPads should now be fully operational. If you continue to see any issues, restarting the iPad should resolve them. We understand how disruptive it can be when your meeting room devices aren’t working as expected, and we apologize for the inconvenience this has caused and appreciate your patience while we worked to address the issue. If you have any questions or are still experiencing problems, please reach out via live chat or email us at [email protected]
Minor August 21, 2025 [2025-08-21] Envoy slow load times due to Cloudflare outage –
Started Aug 21, 2025, 06:30 PM UTC· resolved Aug 21, 2025, 06:30 PM UTC
- resolved Aug 22, 2025, 04:17 AM UTC
On 21 August 2025, a Cloudflare outage caused sporadic slowness in the Envoy dashboard, including delayed page loads and occasional badge printing delays. The issue has since stabilized and no action is required. For more information, please see Cloudflare’s status page: https://www.cloudflarestatus.com
Major August 11, 2025 Deliveries Kiosk App - unable to open or pair a new device 1h 23m Deliveries
Started Aug 11, 2025, 10:14 AM UTC· resolved Aug 11, 2025, 11:38 AM UTC
- investigating Aug 11, 2025, 10:14 AM UTC
We are currently investigating a reported issue with the Deliveries Kiosk App. Some users are reporting that the app will only shown the "Envoy" logo when it opens, and new devices are not able to be paired to a Delivery area. Recipients are able to mark packages as 'collected' through their notification, or an Admin can manually mark it as collected through the Delivery Log.
- monitoring Aug 11, 2025, 10:50 AM UTC
We have identified the cause and implemented a fix and are monitoring the results.
- resolved Aug 11, 2025, 11:38 AM UTC
The Delivery Kiosk App has now returned to full functionality. Please contact Envoy Support ([email protected]) if you are still experiencing any issues.
Minor August 8, 2025 [08/07/2025] - Envoy Sign-up Temporarily Unavailable 10d 16h Envoy Dashboard
Started Aug 08, 2025, 03:48 AM UTC· resolved Aug 18, 2025, 08:08 PM UTC
- identified Aug 08, 2025, 03:48 AM UTC
We are currently making updates to the Envoy signup experience. If are in need of immediate access, please reach out to Customer Support via [email protected] for assistance. We apologize for any disruption this may cause & appreciate your patience!
- monitoring Aug 08, 2025, 05:17 AM UTC
We’re currently updating the Envoy sign-up page, which may cause temporary delays in account creation. For immediate access, please contact our Customer Support team at [email protected].
- resolved Aug 18, 2025, 08:08 PM UTC
The signup experience has been restored
Critical August 6, 2025 [08/06/2025] - SMS notifications are not working 13m SMS notifications
Started Aug 06, 2025, 04:46 PM UTC· resolved Aug 06, 2025, 05:00 PM UTC
- investigating Aug 06, 2025, 04:46 PM UTC
We are currently experiencing an issue with SMS notifications not being delivered. Our team is actively investigating the issue. Other notification methods (email, push) are functioning as expected.
- resolved Aug 06, 2025, 05:00 PM UTC
The issue with SMS notification delivery has been resolved. Thank you for your understanding and patience.
Major July 31, 2025 Emergency Notifications - Notifications not arriving through SMS or Push 23h 28m SMS notifications, Push notifications
Started Jul 31, 2025, 11:25 AM UTC· resolved Aug 01, 2025, 10:54 AM UTC
- investigating Jul 31, 2025, 11:25 AM UTC
Some customers might experience an issue where Emergency Notifications are not arriving in SMS or Push. They are arriving via Email and are shown on the App Home tab. We are investigating the issue at the moment.
- monitoring Jul 31, 2025, 12:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 01, 2025, 10:54 AM UTC
This incident has been resolved.
Major July 31, 2025 Some customer are unable to access Desks and Room settings 1d Desks, Rooms
Started Jul 31, 2025, 10:03 AM UTC· resolved Aug 01, 2025, 10:53 AM UTC
- investigating Jul 31, 2025, 10:03 AM UTC
We have received some reports that some customers are unable to access Desks and Rooms settings. Desks can still be reserved by users from the Maps page. Our team are investigating at the moment.
- monitoring Jul 31, 2025, 03:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 01, 2025, 10:53 AM UTC
This incident has been resolved.
Major July 21, 2025 Some users are not able to access the Schedule tab, Add a Visitor or Scan a Delivery in the Mobile App 10h 23m Employee Registration, Visitor registration, Deliveries, Mobile
Started Jul 21, 2025, 08:35 AM UTC· resolved Jul 21, 2025, 06:59 PM UTC
- investigating Jul 21, 2025, 08:35 AM UTC
We are currently investigating an issue where some users are unable to view the "Schedule" tab on the Envoy Mobile app. Our team is working to identify the root cause. Users can view and schedule through the web dashboard (dashboard.envoy.com). We apologize for the inconvenience this has caused and appreciate your patience while our team is working on it. For any questions, please reach out to Envoy Support via [email protected]
- identified Jul 21, 2025, 03:37 PM UTC
Our team have identified the cause and are working on implementing a fix.
- resolved Jul 21, 2025, 06:59 PM UTC
We are happy to report that the issue related to some users being unable to view the "Schedule" tab on the Envoy Mobile app is now resolved. We apologize for any inconvenience this has caused & appreciate your patience while our team worked to resolve. For any ongoing questions/concerns, please reach out to Envoy Support via [email protected]
Major June 24, 2025 Push Notifications not being received for Android Users 1d 18h Push notifications
Started Jun 24, 2025, 12:43 AM UTC· resolved Jun 25, 2025, 06:55 PM UTC
- investigating Jun 24, 2025, 12:43 AM UTC
We are currently investigating an issue where push notifications are not being received for customers on Android; we will post an additional update as soon as one is available. For any additional questions/concerns, please contact Customer Support via the live chat messenger or [email protected]
- resolved Jun 25, 2025, 06:55 PM UTC
A fix has been implemented in the Android mobile version 5.06.1, which is now live in the Google Play Store
Critical June 12, 2025 Monitoring Potential Impact from Ongoing Cloudflare Outage 9h 49m Cloudflare Load Balancing and Monitoring, Cloudflare Cloudflare Authoritative DNS, Cloudflare Dashboard, Cloudflare API
Started Jun 12, 2025, 06:57 PM UTC· resolved Jun 13, 2025, 04:47 AM UTC
- investigating Jun 12, 2025, 06:57 PM UTC
Our partner, Cloudflare, is currently experiencing a major outage that may impact services that depend on their infrastructure. At this time, our systems remain fully operational, but we are actively monitoring the situation to stay ahead of any potential disruptions. We will provide updates here as needed. You can also follow Cloudflare's status directly at: https://www.cloudflarestatus.com/
- resolved Jun 13, 2025, 04:47 AM UTC
Cloudflare has resolved the outage as of 2:31 PM PST. Our services remained stable throughout the incident, and no impact was observed. We will continue to monitor for any residual effects, but no further issues are expected. Thank you for your patience. For more details, you can refer to Cloudflare's status page: https://www.cloudflarestatus.com/
Notice June 3, 2025 06/03/2025 - Performance Issues with some website pages 37m
Started Jun 03, 2025, 06:20 PM UTC· resolved Jun 03, 2025, 06:58 PM UTC
- investigating Jun 03, 2025, 06:20 PM UTC
We're currently experiencing an issue where some of our website pages — including the main page and the jobs page — may be unavailable. You can still access Envoy directly by logging in at: https://dashboard.envoy.com/
- resolved Jun 03, 2025, 06:58 PM UTC
This issue has been addressed.
Major May 19, 2025 App Store not loading on the Envoy Dashboard for Customers storing Visitor data in the EU database 32m Envoy Dashboard
Started May 19, 2025, 03:36 PM UTC· resolved May 19, 2025, 04:09 PM UTC
- investigating May 19, 2025, 03:36 PM UTC
We are currently investigating an issue for users with data stored in our EU data centre where the App store page is not loading on the Envoy Dashboard.
- resolved May 19, 2025, 04:09 PM UTC
The cause has been identified, a fix released and the incident has now been resolved.
Critical April 15, 2025 [04/15/2025] - Envoy Dashboard Unavailable 11m Envoy Dashboard
Started Apr 15, 2025, 09:25 PM UTC· resolved Apr 15, 2025, 09:37 PM UTC
- investigating Apr 15, 2025, 09:25 PM UTC
We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause. We apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via [email protected]
- resolved Apr 15, 2025, 09:37 PM UTC
This incident has been resolved.
Critical April 8, 2025 [04/08/2025] - Envoy Dashboard Unavailable 14m Envoy Dashboard
Started Apr 08, 2025, 09:43 PM UTC· resolved Apr 08, 2025, 09:57 PM UTC
- investigating Apr 08, 2025, 09:43 PM UTC
We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause. We apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via [email protected]
- monitoring Apr 08, 2025, 09:51 PM UTC
The dashboard functionality has been restored. We are monitoring the status
- resolved Apr 08, 2025, 09:57 PM UTC
This incident has been resolved
Minor April 2, 2025 Visitor Log may appear empty after navigating to the Invite Log 32m Envoy Dashboard
Started Apr 02, 2025, 12:57 PM UTC· resolved Apr 02, 2025, 01:30 PM UTC
- investigating Apr 02, 2025, 12:57 PM UTC
We are receiving some reports that when leaving the Visitor Log on the Envoy Web Dashboard, navigating to the Invite Log and then back to the Visitor Log, the Visitor Log may appear empty. Logging out of the dashboard and then back in should return normal functionality. Our teams are investigating the cause.
- monitoring Apr 02, 2025, 01:00 PM UTC
A fix has been implemented and we are monitoring performance.
- resolved Apr 02, 2025, 01:30 PM UTC
The incident has been resolved and we are continuing to monitor performance.
Minor April 1, 2025 Real-Time Analytics are temporarily paused 5h 23m Analytics
Started Apr 01, 2025, 11:21 PM UTC· resolved Apr 02, 2025, 04:44 AM UTC
- investigating Apr 01, 2025, 11:21 PM UTC
Due to an internal process temporarily impacting system performance, we've paused the tasks that update analytics in real time. These processes will resume after office hours, and we expect analytics functionality to be fully restored by 9 PM PST. Until then, dashboards may show stale data. We appreciate your understanding. For any questions/concerns, please reach out to Envoy Support via [email protected]
- resolved Apr 02, 2025, 04:44 AM UTC
The underlying task has been completed, and analytics data is now up to date. We appreciate your patience while the functionality was being restored.
- postmortem Apr 03, 2025, 05:26 PM UTC
On Tuesday morning, we noticed delays in analytics job completion, which resulted in stale data appearing on customer dashboards. Some infrastructure components also experienced intermittent restarts, leading to brief service disruptions. Our engineering team investigated the issue in collaboration with AWS and identified a degraded task within the underlying cloud infrastructure as a contributing factor. As a precaution, we paused data processing, reverted recent changes, and initiated a controlled restart process around 4 PM PT, completing full recovery by approximately 10 PM PT. AWS later indicated that the behavior was due to a rare condition in their storage subsystem, which can affect performance when certain transactions run concurrently. Upon the internal corrective actions, all systems have since returned to normal. If you have any concerns or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.
Minor April 1, 2025 Aruba ClearPass indicating "In Progress" on the Visitor Log 7h 37m Partner Integrations
Started Apr 01, 2025, 01:08 PM UTC· resolved Apr 01, 2025, 08:45 PM UTC
- identified Apr 01, 2025, 01:08 PM UTC
Some users are reporting that the Aruba Clearpass integration is not sending Wi-Fi credentials to Visitors, with a status of "In Progress" shown on the Visitor Entry. Our team are investigating possible causes at this time.
- identified Apr 01, 2025, 04:29 PM UTC
We have identified that the Aruba Clearpass API is currently down and Aruba are currently investigating the cause and identifying a solution.
- identified Apr 01, 2025, 05:28 PM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 01, 2025, 08:45 PM UTC
Our partner, Aruba ClearPass has confirmed that this issue is fixed