Envoy incident

Push Notifications not being received for Android Users

Resolved after 1 day 18 hours, affecting Push notifications, on June 24, 2025.

resolved Jun 25, 2025, 06:55 PM UTC

A fix has been implemented in the Android mobile version 5.06.1, which is now live in the Google Play Store

Started
Jun 24, 2025, 12:43 AM UTC
Resolved
Jun 25, 2025, 06:55 PM UTC
Duration
1d 18h
Detected by Pingoru
Jun 24, 2025, 12:43 AM UTC

Affected components

Push notifications

Update timeline

  1. investigating Jun 24, 2025, 12:43 AM UTC

    We are currently investigating an issue where push notifications are not being received for customers on Android; we will post an additional update as soon as one is available. For any additional questions/concerns, please contact Customer Support via the live chat messenger or [email protected]

  2. resolved Jun 25, 2025, 06:55 PM UTC

    A fix has been implemented in the Android mobile version 5.06.1, which is now live in the Google Play Store

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