Is Envoy down?

We are currently investigating this issue.

We are continuing to investigate this issue.

We have identified the cause as an issue with our third-party email delivery provider, whose messages to Microsoft-hosted mail services are currently being throttled. This affects Envoy emails sent to recipients on Microsoft services such as Microsoft 365 and Outlook — including sign-in verification, invite, and visitor notification emails. Affected messages are queued and retried automatically rather than lost, and should arrive once normal delivery is restored. As per our investigation, email to all other recipients is unaffected, and no action is required from customers. Our provider is actively investigating; we will post another update within the hour or sooner if anything changes.

Our third-party email delivery provider is reporting recovery in delivery to Microsoft-hosted mail services. We are actively monitoring delivery and will confirm once we have verified that messages are flowing normally.

This issue has been resolved

An issue causing delays in the auto sign-in pipeline has been identified and fixed. We are working to monitor and speed up processing to bring processing back to real-time, shortly.

We are seeing events catch up to real-time.

Auto sign-in has been processing in real-time and has remained stable. This incident is resolved.

We are currently experiencing a CSS-related issue affecting many pages in the dashboard. Due to this issue, page layouts are broken, which may impact usability and the display of UI elements. Our team has identified the issue and is actively working on a fix. We will provide updates as more information becomes available.

The issue has been identified and a fix is being implemented.

We identified and fixed the issue. The page is now rendering as expected, and we are continuing to monitor.

We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause. We apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via [email protected]

We are continuing to investigate this issue.

Resolved: The dashboard outage has been resolved. Dashboard access and functionality have been restored, and users should now be able to load dashboards and perform dashboard-related actions normally.

We’re currently experiencing an issue where emails are not being delivered. Our team is actively investigating and will share updates as we learn more.

We are continuing to investigate this issue.

Resolved: The email delivery issue has been resolved. Emails are now being sent successfully, and users should receive any new email notifications as expected.

On July 2, 2026, starting around 1:30 AM PDT, the notification service entered a degraded state, delaying delivery of Emergency Notifications, meeting invites, and other transactional messages. A recent software update introduced a configuration error that prevented the service from processing outgoing messages correctly, and a significant backlog built up over several hours. Monitoring caught the issue shortly after reports came in, and engineering resolved it by reverting to the previous stable version. All queued notifications were delivered by 7:13 AM PDT An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.