Envoy incident
Deliveries Kiosk App - unable to open or pair a new device
Resolved after 1 hour 23 minutes, affecting Deliveries, on August 11, 2025.
The Delivery Kiosk App has now returned to full functionality. Please contact Envoy Support ([email protected]) if you are still experiencing any issues.
Affected components
Update timeline
- investigating Aug 11, 2025, 10:14 AM UTC
We are currently investigating a reported issue with the Deliveries Kiosk App. Some users are reporting that the app will only shown the "Envoy" logo when it opens, and new devices are not able to be paired to a Delivery area. Recipients are able to mark packages as 'collected' through their notification, or an Admin can manually mark it as collected through the Delivery Log.
- monitoring Aug 11, 2025, 10:50 AM UTC
We have identified the cause and implemented a fix and are monitoring the results.
- resolved Aug 11, 2025, 11:38 AM UTC
The Delivery Kiosk App has now returned to full functionality. Please contact Envoy Support ([email protected]) if you are still experiencing any issues.
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