Envoy incident
Aruba ClearPass indicating "In Progress" on the Visitor Log
Minor Vendor's status page →
Resolved after 7 hours 37 minutes, affecting Partner Integrations, on April 1, 2025.
We are continuing to work on a fix for this issue.
Affected components
Partner Integrations
Update timeline
- identified Apr 01, 2025, 01:08 PM UTC
Some users are reporting that the Aruba Clearpass integration is not sending Wi-Fi credentials to Visitors, with a status of "In Progress" shown on the Visitor Entry. Our team are investigating possible causes at this time.
- identified Apr 01, 2025, 04:29 PM UTC
We have identified that the Aruba Clearpass API is currently down and Aruba are currently investigating the cause and identifying a solution.
- identified Apr 01, 2025, 05:28 PM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 01, 2025, 08:45 PM UTC
Our partner, Aruba ClearPass has confirmed that this issue is fixed
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