Envoy incident
[2025-19-09] Some Host Notifications may not send through Email
Resolved after 3 hours 33 minutes, affecting Email notifications, on September 19, 2025.
This incident is now resolved. If you are still experiencing any issues please contact Envoy Support via [email protected].
Affected components
Update timeline
- investigating Sep 19, 2025, 12:21 PM UTC
We have been made aware of an issue where companies that have their Visitor data stored in our EU data centre may not have their Host Notifications sent through email. Other methods such as SMS are working correctly. Companies with their Visitor data stored in our US data centre are not impacted. Our team are investigating at this time.
- monitoring Sep 19, 2025, 03:30 PM UTC
A fix has been implemented and we are monitoring the results at the moment.
- resolved Sep 19, 2025, 03:54 PM UTC
This incident is now resolved. If you are still experiencing any issues please contact Envoy Support via [email protected].
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