Envoy incident

Elevated error rates due to AWS outage

Resolved after 1 hour 59 minutes, affecting AWS ec2-us-east-1 and AWS eks-us-east-1 and 1 more, on October 20, 2025.

monitoring Oct 20, 2025, 09:34 AM UTC

A fix has been implemented and we are monitoring results.

Started
Oct 20, 2025, 07:39 AM UTC
Resolved
Oct 20, 2025, 09:39 AM UTC
Duration
1h 59m
Detected by Pingoru
Oct 20, 2025, 07:39 AM UTC

Affected components

AWS ec2-us-east-1AWS eks-us-east-1AWS rds-us-east-1AWS elasticache-us-east-1AWS redshift-us-east-1AWS autoscaling-us-east-1AWS rekognition-us-east-1AWS kafka-us-east-1

Update timeline

  1. investigating Oct 20, 2025, 07:39 AM UTC

    We are investigating elevated error rates in our platform due to an ongoing AWS incident in the us-east-1 region.

  2. investigating Oct 20, 2025, 07:53 AM UTC

    Envoy in-chat support and https://help.envoy.com are both affected by the incident.

  3. monitoring Oct 20, 2025, 09:34 AM UTC

    A fix has been implemented and we are monitoring results.

  4. resolved Oct 20, 2025, 09:39 AM UTC

    This incident has been resolved.

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