Ciptex Outage History
Ciptex degraded · 1 active incident View live status →Pingoru has recorded 154 incidents for Ciptex: 154 in the last 12 months and 58 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 13 | 14 of 720 (2%) |
| May 2026 | 18 | 214 of 744 (29%) |
| June 2026 | 12 | 55 of 720 (8%) |
| July 2026 | 10 | 48 of 744 (6%) |
| August 2026 | 23 | 224 of 744 (30%) |
| September 2026 | 23 | 128 of 720 (18%) |
| October 2026 | 12 | 70 of 589 (12%) |
Incidents, newest first
Minor June 26, 2026 Twilio - Intermittent 503 Errors at the Message Send Endpoint 59m Twilio SMS
Started Jun 26, 2026, 10:02 PM UTC· resolved Jun 26, 2026, 11:01 PM UTC
- investigating Jun 26, 2026, 10:02 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Jun 26, 2026, 10:04 PM UTC
Twilio monitoring systems have detected a potential issue with increased 503 errors when calling the Messaging API endpoint. Their engineers have been alerted and are investigating. We will provide an update when we have more details.
- resolved Jun 26, 2026, 11:01 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor June 25, 2026 Twilio - Engineers are Investigating Issues with a Subset of Pages in Console 2h 14m Twilio Console
Started Jun 25, 2026, 04:28 PM UTC· resolved Jun 25, 2026, 06:43 PM UTC
- investigating Jun 25, 2026, 04:28 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Jun 25, 2026, 04:32 PM UTC
Twilio monitoring systems have detected a potential issue with the video/insights/video-rooms pages in the Twilio console. Their engineers have been alerted and are investigating. We will provide an update when we have more details.
- resolved Jun 25, 2026, 06:43 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor June 19, 2026 Twilio - Voice Call Failures from Network Subscribers to Twilio Singapore Phone Numbers 20h 23m Twilio Voice, APAC
Started Jun 19, 2026, 01:48 PM UTC· resolved Jun 20, 2026, 10:11 AM UTC
- investigating Jun 19, 2026, 01:48 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Jun 19, 2026, 01:51 PM UTC
We are continuing to investigate this issue.
- investigating Jun 19, 2026, 01:51 PM UTC
We are continuing to investigate this issue.
- resolved Jun 20, 2026, 10:11 AM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor June 12, 2026 Twilio - Delivery Delays and Failures from WhatsApp and Messenger Platform 6h 9m Twilio SMS
Started Jun 12, 2026, 02:32 PM UTC· resolved Jun 12, 2026, 08:41 PM UTC
- investigating Jun 12, 2026, 02:32 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Jun 12, 2026, 02:34 PM UTC
Twilio are experiencing delivery delays and failures when sending messages from WhatsApp and Messenger platform. Twilio engineers are working with their carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Jun 12, 2026, 08:41 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor June 11, 2026 Twilio - SMS Delivery Failures from Multiple Networks in United Kingdom to a Subset of Twilio Long Codes 16h 56m
Started Jun 11, 2026, 08:38 PM UTC· resolved Jun 12, 2026, 01:34 PM UTC
- investigating Jun 11, 2026, 08:38 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- resolved Jun 12, 2026, 01:34 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor June 10, 2026 Race ESign - Degraded performance on the Race ESign application 14m Race ESign
Started Jun 10, 2026, 07:57 AM UTC· resolved Jun 10, 2026, 08:12 AM UTC
- investigating Jun 10, 2026, 07:57 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Jun 10, 2026, 08:09 AM UTC
Since 7:31 AM (UTC), we have been experiencing degraded performance affecting both the Race ESign application and the API v3. The main impact is increased latency in the execution of our processes. The Yousign engineering team is actively investigating to assess the full scope of the impact and identify the root cause. We will provide a further update as soon as we have more information.
- resolved Jun 10, 2026, 08:12 AM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor June 10, 2026 Twilio - Degradation on Voice calls 46m Twilio Recordings
Started Jun 10, 2026, 03:39 AM UTC· resolved Jun 10, 2026, 04:26 AM UTC
- investigating Jun 10, 2026, 03:39 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- monitoring Jun 10, 2026, 03:46 AM UTC
Twilio are currently monitoring possible issues affecting voice calls. Customers could experience degradation during that time.Twilio will continue to monitor for system stability. We will provide another update ins 2 hours or soon as more information becomes available.
- resolved Jun 10, 2026, 04:26 AM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor June 6, 2026 Twilio - High Latency observed for Video Room Sessions 2h 36m Twilio Go Rooms, Twilio Compositions, Twilio Recordings, Twilio Peer-to-Peer Rooms and 1 more
Started Jun 06, 2026, 02:03 AM UTC· resolved Jun 06, 2026, 04:39 AM UTC
- investigating Jun 06, 2026, 02:03 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Jun 06, 2026, 02:08 AM UTC
Twilio are currently investigating issues with video room sessions. Customers could experience high latency when connecting to video room. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 06, 2026, 02:48 AM UTC
Twilio are observing recovery on the latency issue with video room sessions. They will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 06, 2026, 04:39 AM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor June 4, 2026 Twilio - SMS Delivery Failures between a Subset of Twilio Short Codes and Multiple Networks in Ireland 23m Twilio SMS, Twilio SMS, Europe
Started Jun 04, 2026, 08:24 PM UTC· resolved Jun 04, 2026, 08:47 PM UTC
- investigating Jun 04, 2026, 08:24 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Jun 04, 2026, 08:27 PM UTC
Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Short Codes and network subscribers on multiple networks in Ireland. The Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Jun 04, 2026, 08:47 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor June 2, 2026 Twilio - Voice Call Silent and One-Way Audio From a Subset of Twilio United Kingdom Phone Numbers to United Kingdom 26m Twilio PSTN, Twilio Voice, Europe
Started Jun 02, 2026, 03:05 PM UTC· resolved Jun 02, 2026, 03:31 PM UTC
- investigating Jun 02, 2026, 03:05 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Jun 02, 2026, 03:06 PM UTC
Twilio customers may be experiencing voice call silence and one-way audio from a subset of Twilio United Kingdom Phone Numbers to network subscribers in the United Kingdom. The Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Jun 02, 2026, 03:31 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Major May 26, 2026 Twilio - High Error Rate for Programmable Video 1h 14m Twilio Go Rooms, Twilio Network Traversal Service, Twilio Compositions, Twilio Peer-to-Peer Rooms and 1 more
Started May 26, 2026, 02:31 PM UTC· resolved May 26, 2026, 03:45 PM UTC
- investigating May 26, 2026, 02:31 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating May 26, 2026, 02:35 PM UTC
Twilio engineers have identified the issue as high, where customers might experience timeouts when connecting to the Video API, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- resolved May 26, 2026, 03:45 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor May 19, 2026 Twilio - Whatsapp conversations outbound delays 35m Twilio Conversations
Started May 19, 2026, 05:11 AM UTC· resolved May 19, 2026, 05:47 AM UTC
- investigating May 19, 2026, 05:11 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating May 19, 2026, 05:20 AM UTC
Twilio are currently observing a spike in Whatsapp conversations outbound messages delay. They will continue to monitoring the service to ensure a full recovery. We will provide another updatr as soon as more information becomes available.
- resolved May 19, 2026, 05:47 AM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor May 15, 2026 Twilio - Voice Call Audio Quality Degradation from a Subset of Twilio United States Phone Numbers to United States 2h 43m Twilio PSTN, Twilio Voice, North America
Started May 15, 2026, 03:04 AM UTC· resolved May 15, 2026, 05:47 AM UTC
- investigating May 15, 2026, 03:04 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating May 15, 2026, 03:06 AM UTC
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio United States Phone Numbers to network subscribers in the United States. The Twilio network team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 15, 2026, 03:48 AM UTC
Twilio has observed a recovery in voice calls from a subset of Twilio United States Phone Numbers to network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 15, 2026, 05:47 AM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor May 13, 2026 Twilio Accounts May Not Be Able to Capture Speech Using <gather> 43m Twilio TwiML
Started May 13, 2026, 09:29 PM UTC· resolved May 13, 2026, 10:12 PM UTC
- investigating May 13, 2026, 09:29 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating May 13, 2026, 09:32 PM UTC
Twilio engineers are currently investigating an issue where Twilio accounts may not be able to capture speech using "gather" verb. We expect to provide another update in 1 hour or as soon as more information becomes available.
- resolved May 13, 2026, 10:12 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor May 12, 2026 Race ESign – API & Application Instability 46m Race ESign
Started May 12, 2026, 03:22 PM UTC· resolved May 12, 2026, 04:08 PM UTC
- investigating May 12, 2026, 03:22 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating May 12, 2026, 03:30 PM UTC
We are aware that our upstream provider for the Race ESign service (Yousign) is currently experiencing instability. Since approximately 16:03 BST, customers may experience failures when attempting to send or sign documents via Race ESign, including HTTP errors and intermittent application issues. The Yousign engineering team is actively monitoring the situation. This is being investigated at the provider level and we will provide further updates in 1 hour or as they become available.
- resolved May 12, 2026, 04:08 PM UTC
The incident has been resolved. The root cause has been identified and the situation is now back to normal. The Public API and Yousign application are operating as expected.
Minor May 12, 2026 Twilio - Voice Call Audio Quality Degradation between a Subset of Twilio Phone Numbers and T-Mobile in United States 1d 20h Twilio PSTN, Twilio Voice, North America
Started May 12, 2026, 12:15 AM UTC· resolved May 13, 2026, 09:12 PM UTC
- investigating May 11, 2026, 04:05 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- identified May 11, 2026, 06:14 PM UTC
Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States. The Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 11, 2026, 08:01 PM UTC
Twilio customers may be experiencing voice call audio quality degradation between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States. The Twilio engineering team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring May 12, 2026, 05:55 AM UTC
Twilio has observed a recovery in voice calls between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 10 hours or as soon as more information becomes available.
- monitoring May 12, 2026, 09:36 AM UTC
Twilio has observed a recovery in voice calls between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring May 12, 2026, 02:40 PM UTC
Twilio has observed a recovery in voice calls between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring May 12, 2026, 06:15 PM UTC
Twilio has observed a recovery in voice calls between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring May 13, 2026, 09:42 AM UTC
Twilio has observed a recovery in voice calls between a subset of Twilio Phone Numbers and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
- resolved May 13, 2026, 09:12 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Notice May 9, 2026 Twilio - Network Degradation Between Regions Impacting Voice Calls 8h 15m Twilio Conference, Twilio Client Web, Twilio SIP Interface, Twilio PSTN
Started May 09, 2026, 04:08 AM UTC· resolved May 09, 2026, 12:23 PM UTC
- investigating May 09, 2026, 04:08 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating May 09, 2026, 04:15 AM UTC
Twilio are currently investigating issues affecting cross-region connectivity. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 09, 2026, 05:17 AM UTC
Twilio are currently still investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating May 09, 2026, 07:12 AM UTC
Twilio are currently still investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring May 09, 2026, 11:25 AM UTC
The incident affecting cross region connectivity is now operating normally. Twilio will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
- resolved May 09, 2026, 12:23 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Major May 8, 2026 Twilio - degradation to multiple services 8h 8m Twilio Messaging Channels, Twilio Sync, Twilio SMS, Europe, Twilio SMS and 14 more
Started May 08, 2026, 12:32 AM UTC· resolved May 08, 2026, 08:40 AM UTC
- investigating May 08, 2026, 12:32 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating May 08, 2026, 12:45 AM UTC
Twilio monitoring systems have detected an intermittent issue causing 5.xx errors affecting their APIs. We will update you when we know more.
- investigating May 08, 2026, 02:36 AM UTC
This issue appears to be related to an ongoing issue affecting AWS in the US-EAST-1 region. We are actively monitoring the situation and will update you when we know more.
- investigating May 08, 2026, 03:18 AM UTC
We continue to monitor the degradation affecting multiple Twilio products. Customers may experience higher than normal wait times as a result. We will update you in 2 hours, or sooner if we have more information.
- monitoring May 08, 2026, 07:32 AM UTC
Twilio products are now observing recovery. We are continuing to monitor the issue and are awaiting further updates. We will provide another update in 2 hours or as soon as more information becomes available
- resolved May 08, 2026, 08:40 AM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor May 7, 2026 Twilio - Voice call failures from Germany network subscribers to Germany numbers. 9h 6m Twilio PSTN, Twilio Voice, Europe
Started May 07, 2026, 12:53 PM UTC· resolved May 07, 2026, 09:59 PM UTC
- investigating May 07, 2026, 12:53 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating May 07, 2026, 01:00 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers in Germany to Twilio Germany Phone Numbers. The Twilio engineering team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 07, 2026, 04:00 PM UTC
Twilio has observed a recovery in voice calls from network subscribers in Germany to Twilio Germany Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 07, 2026, 09:59 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor May 6, 2026 Twilio - Intermittent Call Failures to Spain 5h 31m Twilio PSTN, Twilio Voice, Europe
Started May 06, 2026, 04:58 PM UTC· resolved May 06, 2026, 10:30 PM UTC
- investigating May 06, 2026, 04:58 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating May 06, 2026, 05:03 PM UTC
Twilio are experiencing intermittent call failures to Spain. Their engineers are working with their carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- resolved May 06, 2026, 10:30 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor April 30, 2026 OKTA - Users unable to login in to preview environment 1h 21m
Started Apr 30, 2026, 11:43 PM UTC· resolved May 01, 2026, 01:05 AM UTC
- investigating Apr 30, 2026, 11:43 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Apr 30, 2026, 11:50 PM UTC
OKTA engineering team have found a service disruption when logging on to the OP1 Preview environment. Following the completion of their initial infrastructure rollback, we have confirmed that the underlying service instability persists, indicating a more complex root cause. While their primary focus has been on immediate technical mitigation to stabilize the environment, further analysis reveals that the issue extends beyond the initial proxy configuration. They have now escalated this internally for a comprehensive audit. Emergency routing measures are being evaluated to restore service for critical workflows while we work to isolate and resolve the impact.
- resolved May 01, 2026, 01:05 AM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor April 30, 2026 Twilio - voice call audio quality degradation between Twilio phone numbers and multiple networks in United Kingdom 6h Twilio Voice, Europe
Started Apr 30, 2026, 07:09 PM UTC· resolved May 01, 2026, 01:09 AM UTC
- investigating Apr 30, 2026, 07:09 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Apr 30, 2026, 07:15 PM UTC
Twilio customers may be experiencing voice call audio quality degradation between twilio phone numbers and network subscribers on multiple networks in the United Kingdom. Twilio engineers are actively investigating this issue. We will provide an update as soon as more information becomes available.
- identified Apr 30, 2026, 09:24 PM UTC
Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Apr 30, 2026, 11:43 PM UTC
We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 01, 2026, 01:09 AM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor April 27, 2026 Twilio - Increased rate of 11200 warnings from Programmable Video 2h 51m Twilio Flex Programmable Voice
Started Apr 27, 2026, 06:53 PM UTC· resolved Apr 27, 2026, 09:45 PM UTC
- investigating Apr 27, 2026, 06:53 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Apr 27, 2026, 06:59 PM UTC
Twilio engineers have identified an issue with Increased rates of 11200 warnings from Programmable Video and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring Apr 27, 2026, 08:30 PM UTC
Twilio engineers have fixed the issue with an Increased rate of 11200 warnings from Programmable Video and are currently monitoring. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Apr 27, 2026, 09:45 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor April 21, 2026 Twilio - Team Status Visibility in Flex 13m Twilio TaskRouter, Twilio Flex Application Platform
Started Apr 21, 2026, 07:57 AM UTC· resolved Apr 21, 2026, 08:11 AM UTC
- investigating Apr 21, 2026, 07:57 AM UTC
Twilio are currently investigating a potential issue affecting team status visibility within Flex. Core call handling, including inbound routing, caller identification, and outbound dialling, remains fully operational. Twilio are working to identify the cause and will update this page as more information becomes available. We will provide a further update in 1 hour or as soon as one becomes available.
Notice March 30, 2026 Twilio - Flex Insights – Playback Failing for External Recordings 46m Twilio Flex Insights
Started Mar 30, 2026, 01:50 PM UTC· resolved Mar 30, 2026, 02:37 PM UTC
- investigating Mar 30, 2026, 01:50 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Mar 30, 2026, 01:53 PM UTC
Twilio engineers have identified an issue with Flex Insights – Playback failing for external recordings and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring Mar 30, 2026, 02:09 PM UTC
Flex Insight is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Mar 30, 2026, 02:37 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.