Ciptex incident
Twilio Accounts May Not Be Able to Capture Speech Using <gather>
Resolved after 43 minutes, affecting Twilio TwiML, on May 13, 2026.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Affected components
Update timeline
- investigating May 13, 2026, 09:29 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating May 13, 2026, 09:32 PM UTC
Twilio engineers are currently investigating an issue where Twilio accounts may not be able to capture speech using "gather" verb. We expect to provide another update in 1 hour or as soon as more information becomes available.
- resolved May 13, 2026, 10:12 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
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