Ciptex had 107 outages in the last 2 years totaling 174h 16m of downtime — averaging 4.4 incidents per month.
There were 107 Ciptex outages since December 11, 2025 totaling 174h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Twilio are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
We are continuing to investigate this issue.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Twilio customers may be experiencing silent calls and one-way audio from network subscribers in the United Kingdom to Twilio United Kingdom phone numbers. Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available
Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in the United Kingdom to Twilio United Kingdom Phone Numbers. Twilio is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
The incident has been resolved and voice calls from Gamma network subscribers in the United Kingdom to a subset of Twilio United Kingdom Phone Numbers are operating normally.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Cloudflare has identified an issue with network performance affecting our Ashburn (IAD) and Newark (EWR) facilities. Customers may observed elevated latency and/or errors for traffic handled by these facilities until the issue is resolved. They are working on a fix for this issue and will have more updates shortly.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Twilio customers may be experiencing voice call post dial delay from a subset of Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Twilio has identified the cause and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing voice call post dial delay from a subset of Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Twilio has identified the cause and is working to resolve the issue. We will provide another update in 3 hours or as soon as more information becomes available.
Twilio have observed a recovery in voice calls from a subset of Twilio Toll-Free Numbers and Phone Numbers to network subscribers on multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Twilio have observed a recovery in voice calls from a subset of Twilio Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available
The incident has been resolved and voice calls from a subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to network subscribers on affected networks in multiple countries are operating normally.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Twilio customers may be experiencing voice call failures from a subset of Twilio South Africa Phone Numbers to Vodacom network subscribers in South Africa. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio have observed a recovery in voice calls from a subset of Twilio South Africa Phone Numbers to Vodacom network subscribers in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
The provider Orange Telecom is experiencing network routing issues. Some users connected through the Orange network (including Sosh) may experience slowness or errors on Yousign, mainly when uploading documents, saving changes or signing. Users on other networks are not affected. In the meantime, affected users can try another network, for example a mobile connection from a different operator. We will keep you informed as soon as this issue is resolved.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to DigiMobil network subscribers in Spain. Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to network subscribers in Spain. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Spain and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Twilio have observed a recovery in voice calls from Twilio Phone Numbers to DigiMobil network subscribers in Spain and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Our customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Our customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue, and we will provide another update in 2 hours or as soon as more information becomes available.
Our customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue, and we will provide another update in 4 hours or as soon as more information becomes available.
Our customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue, and we will provide another update in 8 hours or as soon as more information becomes available.
We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Transfer calls done via SIP REFER in Elastic SIP Trunking is Failing With Error Code 32204. Twilio engineers are actively working on this and will provide an update in 1 hour or as soon as more information is available.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom of Great Britain and Northern Ireland. The Twilio engineering team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom of Great Britain and Northern Ireland. The Twilio engineering team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom. Twilio has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Twilio are investigating an issue where a subset of Flex customers may see inaccurate real-time statistics data in the Flex UI. Specifically, the “longest waiting task” metric may display inflated values. Twilio engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio team has identified the cause and is actively clearing stuck tasks to restore data accuracy. If you are continuing to experience this issue, please contact support with your account SID and queue ID to expedite resolution. We will provide another update in 1 hour or as soon as more information becomes available.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Twilio have identified an issue whereby some calls made to Twilio using Programmable Voice SIP interfaces and OPUS codec may unexpectedly be rejected. Customers may see a SIP 488 responses for those requests. The Twilio engineering team is working on a fix. We will provide another update in 2 hours or as soon as more information becomes available.
Twilio engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Twilio are currently investigating an issue where the Video Room Settings page is failing to load for users within 1Console. Their engineering team is actively looking into the root cause. We will provide an update in 1 hour or as soon as more information becomes available.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Race ESign is experiencing a slowdown of processing time for Advanced Electronic Signature identity verification and standalone Identity Verification service. We are actively working with our Identity Verification provider to understand the root cause and restore service as soon as possible.
Our identity verification provider has confirmed an issue at their side leading to instabilities. Although some identity verification requests are successful, the majority is either failing (for AES) or stuck in a pending status. We are actively monitoring the situation and communicate directly with our provider to bring the situation back to normal as soon as possible.
This incident has been resolved.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to Korek Telecom network subscribers in Iraq. Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to Korek Telecom network subscribers in Iraq. Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to network subscribers in Iraq. Twilio has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
We are continuing to investigate this issue.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Our customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States, our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Twilio customers may be experiencing voice call failures from a subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to network subscribers on multiple networks in multiple countries. Twilio engineers are actively investigating this issue.
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Switzerland. Twilio has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Switzerland. Twilio has identified the cause, and is working to resolve the issue. We will update you when more information becomes available.
Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Switzerland and are monitoring service stability. We will provide another update as soon as more information becomes available.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Some emails sent to Microsoft-hosted addresses (Outlook, Hotmail, Live and Microsoft 365) are arriving late or not at all. The suppliers own delivery tracking shows that every email is still being accepted by their sending providers, so the problem appears to occur after that hand-off. They are investigating with them to confirm the cause. Emails to all other providers are unaffected. No action is required on your side. We will post a new update as soon as we know more, and we are sorry for the disruption this is causing.
This issue has been identified by our suppliers delivery providers, and they are in contact to find a resolution for this issue. Personal Microsoft accounts (outlook.com, hotmail.com, live.com) are not affected, and no other email provider is impacted. This issue is specific to Microsoft 365 and Exchange Online business mailboxes. Due to the nature of the fault, the supplier is unable to commit to a firm resolution time. We're tracking progress closely with our providers. Once the issue clears, we'll confirm whether emails held since this morning are delivered automatically or need to be resent. We will provide an update within the next hour, or as soon as one is made available to us.
Emails to Microsoft business mailboxes are being accepted again, with new notifications going through normally. The emails held up during the incident are still being sent out by our provider, which reports around 40% of them left to deliver. Until that backlog is cleared, recipients may still receive notifications with a delay. Nothing is lost, and you do not need to send anything again. We will provide a further update once the backlog is fully delivered.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
We are continuing to investigate this issue.
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
We are aware of intermittent failures affecting the identity verification step of Qualified Electronic Signature (QES) for new signers. If you experience an error, refreshing and retrying the signature usually resolves it. Signers who already have an existing signing wallet are not affected. This is linked to an upstream identity provider issue; we're monitoring closely and will update as more information becomes available.
The provider is reporting that they have not observed any further errors, and QES signatures are completing normally. We are currently confirming with the provider that the root cause has been definitively resolved. We will keep monitoring the service closely and will send a final update once we have this confirmation.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Twilio engineers have identified and issue where Customers may experience 502 Errors when accesing Console or making REST API Calls and are investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
The issue with 502 Errors appearing when accessing Console or making REST API Calls has been resolved and is operating normally at this time.
Our customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. The cause has been identified, and we are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to H3G network subscribers in the United Kingdom. Twilio team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
The incident has been resolved and SMS delivery receipts from Twilio to H3G network subscribers in the United Kingdom is operating normally.