Ciptex incident
Twilio - Voice Call Failures from a Subset of Twilio United States Phone Numbers to Korek Telecom Iraq
Resolved after 7 hours 38 minutes, affecting Twilio Voice, Middle East & Africa, on September 14, 2026.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Affected components
Update timeline
- investigating Sep 14, 2026, 09:51 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Sep 14, 2026, 09:52 AM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to Korek Telecom network subscribers in Iraq. Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Sep 14, 2026, 11:58 AM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to Korek Telecom network subscribers in Iraq. Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 14, 2026, 12:58 PM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to network subscribers in Iraq. Twilio has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 14, 2026, 05:29 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
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