Ciptex incident
Twilio - Voice Call Failures from Twilio Phone Numbers to Digi.Mobil Romania
Ciptex experienced a notice incident on October 20, 2026 affecting Twilio Voice, Europe, lasting 5h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 10:49 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Oct 20, 2026, 10:50 AM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 20, 2026, 11:44 AM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 20, 2026, 01:08 PM UTC
Twilio are continuing to work on a fix for this issue.
- monitoring Oct 20, 2026, 02:56 PM UTC
Twilio have observed a recovery in voice calls from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 20, 2026, 04:49 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.