Ciptex incident
Twilio - Network Degradation Between Regions Impacting Voice Calls
Resolved after 8 hours 15 minutes, affecting Twilio Conference and Twilio Client Web and 1 more, on May 9, 2026.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Affected components
Update timeline
- investigating May 09, 2026, 04:08 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating May 09, 2026, 04:15 AM UTC
Twilio are currently investigating issues affecting cross-region connectivity. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 09, 2026, 05:17 AM UTC
Twilio are currently still investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating May 09, 2026, 07:12 AM UTC
Twilio are currently still investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring May 09, 2026, 11:25 AM UTC
The incident affecting cross region connectivity is now operating normally. Twilio will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
- resolved May 09, 2026, 12:23 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
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