Resolved after 8 hours 8 minutes, affecting Twilio Messaging Channels and Twilio Sync and 1 more, on May 8, 2026.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
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Update timeline
- investigating May 08, 2026, 12:32 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating May 08, 2026, 12:45 AM UTC
Twilio monitoring systems have detected an intermittent issue causing 5.xx errors affecting their APIs. We will update you when we know more.
- investigating May 08, 2026, 02:36 AM UTC
This issue appears to be related to an ongoing issue affecting AWS in the US-EAST-1 region. We are actively monitoring the situation and will update you when we know more.
- investigating May 08, 2026, 03:18 AM UTC
We continue to monitor the degradation affecting multiple Twilio products. Customers may experience higher than normal wait times as a result. We will update you in 2 hours, or sooner if we have more information.
- monitoring May 08, 2026, 07:32 AM UTC
Twilio products are now observing recovery. We are continuing to monitor the issue and are awaiting further updates. We will provide another update in 2 hours or as soon as more information becomes available
- resolved May 08, 2026, 08:40 AM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
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