Ciptex incident
Twilio - Delivery Delays and Failures from WhatsApp and Messenger Platform
Resolved after 6 hours 9 minutes, affecting Twilio SMS, on June 12, 2026.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Affected components
Update timeline
- investigating Jun 12, 2026, 02:32 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Jun 12, 2026, 02:34 PM UTC
Twilio are experiencing delivery delays and failures when sending messages from WhatsApp and Messenger platform. Twilio engineers are working with their carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Jun 12, 2026, 08:41 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
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