Resolved after 13 minutes, affecting Twilio TaskRouter and Twilio Flex Application Platform, on April 21, 2026.
Twilio are currently investigating a potential issue affecting team status visibility within Flex. Core call handling, including inbound routing, caller identification, and outbound dialling, remains fully operational. Twilio are working to identify the cause and will update this page as more information becomes available. We will provide a further update in 1 hour or as soon as one becomes available.
Affected components
Update timeline
- investigating Apr 21, 2026, 07:57 AM UTC
Twilio are currently investigating a potential issue affecting team status visibility within Flex. Core call handling, including inbound routing, caller identification, and outbound dialling, remains fully operational. Twilio are working to identify the cause and will update this page as more information becomes available. We will provide a further update in 1 hour or as soon as one becomes available.
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