24Pet Outage History
24Pet major outage · 1 active incident · 6 long-running issues View live status →Pingoru has recorded 55 incidents for 24Pet: 53 in the last 12 months and 28 in the last 90 days.
Incidents, newest first
Critical October 21, 2026 Builders Outage 23h 33m Builders Add-On
Started Oct 21, 2026, 04:16 PM UTC· resolved Oct 22, 2026, 03:49 PM UTC
- investigating Oct 21, 2026, 04:16 PM UTC
We've received reports of Builders issues and are currently investigating. We will continue to post updates as we receive them.
- monitoring Oct 21, 2026, 04:41 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Oct 21, 2026, 09:20 PM UTC
We've received reports of Builders issues and are currently investigating. We will continue to post updates as we receive them.
- monitoring Oct 21, 2026, 09:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 22, 2026, 03:49 PM UTC
This incident has been resolved.
Minor October 20, 2026 PetPoint Delays and Slowness 2d 1h PetPoint Application
Started Oct 20, 2026, 02:05 PM UTC· resolved Oct 22, 2026, 03:50 PM UTC
- investigating Oct 20, 2026, 02:05 PM UTC
We have received reports of delays and overall system slowness within PetPoint. We are investigating the issue and updates will be posted here as they become available.
- identified Oct 20, 2026, 02:34 PM UTC
The issue has been identified and a correction has been released. There should be noticeable improvement in performance within the next 45 minutes to an hour. Updates will continue to be posted here as they become available. Thank you for your patience.
- monitoring Oct 20, 2026, 07:43 PM UTC
A fix has been implemented and we are monitoring the results. We also be running an additional sync job starting at 1am Eastern to ensure all records are updated properly. Animal Search will be paused until the sync has been completed. We expect that everything will return to normal by 9am Eastern tomorrow 10/21/2026. Thank you for your patience.
- monitoring Oct 21, 2026, 12:32 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 22, 2026, 03:50 PM UTC
This incident has been resolved.
Minor October 8, 2026 Chameleon - Issues with Chiplet 23h 35m Chiplet
Started Oct 08, 2026, 04:28 PM UTC· resolved Oct 09, 2026, 04:04 PM UTC
- investigating Oct 08, 2026, 04:28 PM UTC
Our team is currently investigating an issue with Chiplet access.
- resolved Oct 09, 2026, 04:04 PM UTC
This incident has been resolved.
Minor October 7, 2026 PetPoint Data Replication Delay 2d 8h Adoptable Animals IFrame, Lost/Found IFrame, 24Petconnect, Webservices and 4 more
Started Oct 07, 2026, 01:41 PM UTC· resolved Oct 09, 2026, 10:09 PM UTC
- identified Oct 07, 2026, 01:41 PM UTC
The Development team has made us aware that there is currently a data replication delay that is affecting webservices and listing on 24PetConnect and PetPlace. Data is flowing but there may be delays in updating. Updates will be posted here as they become available.
- identified Oct 08, 2026, 04:53 PM UTC
Our team is continuing to work with Microsoft to resolve this issue.
- monitoring Oct 08, 2026, 09:04 PM UTC
A fix has been applied, and we are monitoring the results.
- resolved Oct 09, 2026, 10:09 PM UTC
This issue has been resolved and there are no delays at this time. Thank you!
Critical October 5, 2026 PetPoint Outage 4h 28m PetPoint Application
Started Oct 05, 2026, 12:09 PM UTC· resolved Oct 05, 2026, 04:38 PM UTC
- investigating Oct 05, 2026, 12:09 PM UTC
We are currently investigating this issue and will post updates as soon as possible.
- identified Oct 05, 2026, 12:38 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 05, 2026, 02:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 05, 2026, 04:38 PM UTC
This incident has been resolved.
Major October 1, 2026 PetPoint Software Support Closure on Thursday October 8th, 2026 7d 20h PetPoint Application, Pet Assistant, Pet Professional Portal, 24Petconnect and 4 more
Started Oct 01, 2026, 05:13 PM UTC· resolved Oct 09, 2026, 01:48 PM UTC
- monitoring Oct 01, 2026, 05:13 PM UTC
PetPoint Software Support will be CLOSED Thursday October 8th, 2026. Normal business hours will resume on Friday October 9th, 2026. The Enhanced Support Emergency phone line will be monitored during this time.
- resolved Oct 09, 2026, 01:48 PM UTC
This incident has been resolved.
Minor September 29, 2026 Issues with Support Case submissions via email when using email address: [email protected] 1d 18h Software Support
Started Sep 29, 2026, 10:15 PM UTC· resolved Oct 01, 2026, 04:46 PM UTC
- investigating Sep 29, 2026, 10:15 PM UTC
We are currently investigating an issue where emails sent to [email protected] are receiving an 'Undeliverable' message in response. We will post updates here as they are received. In the meantime, if you need to open a Support case via email, please use [email protected] or log into the Support Portal and submit a case directly.
- investigating Sep 30, 2026, 04:14 PM UTC
We are continuing to investigate this issue.
- resolved Oct 01, 2026, 04:46 PM UTC
This issue has been resolved.
Major September 28, 2026 PetPoint Builder Performance Issue 1d 3h Builders Add-On
Started Sep 28, 2026, 06:20 PM UTC· resolved Sep 29, 2026, 10:11 PM UTC
- investigating Sep 28, 2026, 06:20 PM UTC
Access to PetPoint Enterprise Builders is currently unavailable or experiencing technical difficulties. We are investigating the cause for this and will provide an update as soon as possible.
- monitoring Sep 28, 2026, 06:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 29, 2026, 10:11 PM UTC
This incident has been resolved.
Critical September 22, 2026 Builders is Down 17h 50m Builders Add-On
Started Sep 22, 2026, 06:55 PM UTC· resolved Sep 23, 2026, 12:45 PM UTC
- investigating Sep 22, 2026, 06:55 PM UTC
We are currently investigating this issue. Status page alerts will go out once we have identified the issue.
- monitoring Sep 22, 2026, 08:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 23, 2026, 12:45 PM UTC
This incident has been resolved.
Minor September 18, 2026 PetPoint Report Website Data Replication 2d 15h Reports
Started Sep 18, 2026, 09:19 PM UTC· resolved Sep 21, 2026, 12:30 PM UTC
- investigating Sep 18, 2026, 09:19 PM UTC
Data replication from PetPoint to the Report Website is currently experiencing delays. We are investigating the cause for this and will provide an update as soon as possible.
- identified Sep 18, 2026, 09:28 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 21, 2026, 12:30 PM UTC
This incident has been resolved.
Minor September 18, 2026 Adoptable Search Iframe Issues 8h 47m Adoptable Animals IFrame
Started Sep 18, 2026, 12:19 PM UTC· resolved Sep 18, 2026, 09:06 PM UTC
- investigating Sep 18, 2026, 12:19 PM UTC
We are currently investigating an issue with Adoptable Search Iframes. Our team is looking into this issue and updates will be posted once we get further information.
- monitoring Sep 18, 2026, 01:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 18, 2026, 09:06 PM UTC
This incident has been resolved.
Minor September 14, 2026 PetPoint: Some users may experience errors when using Support>Community it Support>Contact Us from within PetPoint 21h 42m Pethealth Community, Software Support
Started Sep 14, 2026, 06:21 PM UTC· resolved Sep 15, 2026, 04:04 PM UTC
- investigating Sep 14, 2026, 06:21 PM UTC
We have received reports of some users being unable to access Community or the Support webform via Support>Community and Support>Contact Us from within PetPoint. At this time this issue does not appear to be affecting all users and we are working to identify and correct the issue. If you encounter this issue and need to submit a support case, please use the external support form found at https://services.24pet.com/24Petcare/Support.php? . Updates will be posted here as they become available.
- resolved Sep 15, 2026, 04:04 PM UTC
This incident has been resolved.
Minor September 11, 2026 Replication Delay - Animals not showing in #Active Animals homepage 2d 18h PetPoint Application
Started Sep 11, 2026, 06:50 PM UTC· resolved Sep 14, 2026, 01:10 PM UTC
- investigating Sep 11, 2026, 06:50 PM UTC
We have received reports of delayed replication. When creating an animal or intake record there is a delay in information updating on the homepage and other locations (Location View Report). Our team is currently investigating.
- monitoring Sep 11, 2026, 07:05 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 11, 2026, 08:40 PM UTC
There is a sync job running at this time that is taking longer than expected to complete. Once it has completed the Home Screen should begin displaying as expected. We do not have an estimate on when the sync will be complete at this time but this page will be updated if that information should become available.
- monitoring Sep 11, 2026, 09:04 PM UTC
The current estimated resolution time is no earlier than 12am Eastern. Please keep in mind that this is only an estimate and the sync could complete earlier or later. We will continue to post updates as they become available. Thank you for your continued patience.
- resolved Sep 14, 2026, 01:10 PM UTC
This incident has been resolved.
Minor September 4, 2026 Software Support Holiday Hours - Labor Day 4d 3h PetPoint Application, Pet Assistant, Chameleon, Pet Professional Portal and 5 more
Started Sep 04, 2026, 12:48 PM UTC· resolved Sep 08, 2026, 04:03 PM UTC
- monitoring Sep 04, 2026, 12:48 PM UTC
Software Support will be CLOSED Monday September 7th, 2026. Normal business hours will resume on Tuesday September 8th, 2026. The Enhanced Support Emergency phone line will be monitored during this time.
- resolved Sep 08, 2026, 04:03 PM UTC
This incident has been resolved.
Major September 3, 2026 Chameleon - Chiplet - Error when searching for registration 1d 3h Chiplet
Started Sep 03, 2026, 04:08 PM UTC· resolved Sep 04, 2026, 07:39 PM UTC
- investigating Sep 03, 2026, 04:08 PM UTC
Our team is currently investigating an issue with Chiplet returning an error message when trying to search for a registration.
- resolved Sep 04, 2026, 07:39 PM UTC
This incident has been resolved.
Minor September 2, 2026 PetPoint Enhanced Support Chat Outage 16h 53m Software Support
Started Sep 02, 2026, 07:30 PM UTC· resolved Sep 03, 2026, 12:24 PM UTC
- investigating Sep 02, 2026, 07:30 PM UTC
We have received reports of the PetPoint Enhanced Support Chat feature being unavailable. We are investigating the issue and updates will be posted here as they become available. In the meantime, PetPoint Support can be reached via a Support Ticket or the Enhanced Support phone line.
- resolved Sep 03, 2026, 12:24 PM UTC
This incident has been resolved.
Critical September 1, 2026 Pet Profession Portal Outage 13h 42m Pet Professional Portal
Started Sep 01, 2026, 10:33 PM UTC· resolved Sep 02, 2026, 12:15 PM UTC
- investigating Sep 01, 2026, 10:33 PM UTC
We have received several reports of an outage affecting the Pet Professional Portal. At this time users are able to login but all dashboards are blank and 0 animals display. We are investigating the cause and a solution. Updates will be posted here as they become available.
- monitoring Sep 01, 2026, 10:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 02, 2026, 12:15 PM UTC
This incident has been resolved.
Minor August 31, 2026 Pet Professional Portal Save Issues 4h 27m Pet Professional Portal
Started Aug 31, 2026, 04:49 PM UTC· resolved Aug 31, 2026, 09:17 PM UTC
- identified Aug 31, 2026, 04:49 PM UTC
We have received reports of users being unable to view pets after they are registered. As a result, users are unable to edit and/or transfer animal records at this time. Our development teams are investigating the cause of this issue, and we hope to provide an update shortly. In the meantime, you can contact our call center at 1- 833-714-5866 to complete your registrations. Thank you for your patience!
- resolved Aug 31, 2026, 09:17 PM UTC
This issue has been resolved. All registered pets should be displaying on the dashboard at this time. If you do not see a specific pet, please try registering the microchip again. If you continue to have issues, please reach out with detail about what you are experiencing. Thank you!
Minor August 31, 2026 Possible Slowness to Load PetPoint 4h 5m PetPoint Application
Started Aug 31, 2026, 03:38 PM UTC· resolved Aug 31, 2026, 07:44 PM UTC
- investigating Aug 31, 2026, 03:38 PM UTC
We are receiving information about possible slowness in PetPoint. The team is looking into these issues.
- monitoring Aug 31, 2026, 04:10 PM UTC
Please let us know if you are still experiencing slowness issues. Thank you.
- resolved Aug 31, 2026, 07:44 PM UTC
This incident has been resolved.
Critical August 20, 2026 PetPoint Reports and Reports Website Outage 18h 6m Reports
Started Aug 20, 2026, 08:09 PM UTC· resolved Aug 21, 2026, 02:16 PM UTC
- investigating Aug 20, 2026, 08:09 PM UTC
We have received several reports of various Reports (Medical View Report, AVRs, etc.) as well as the Reports website are currently down. We are investigating the cause and a solution. Updates will be posted here as they become available. Thank you for your patience.
- monitoring Aug 20, 2026, 08:28 PM UTC
A fix has been implemented and we are monitoring the result. All standard Reports appear to be working as expected at this time.
- resolved Aug 21, 2026, 02:16 PM UTC
This incident has been resolved.
Minor July 23, 2026 24Petconnect.com/PetPlace.com: Adoptable Animal Listings not updating as expected 21h 54m 24Petconnect, PetPlace.com Adoptable Animal Listings
Started Jul 23, 2026, 03:35 PM UTC· resolved Jul 24, 2026, 01:30 PM UTC
- investigating Jul 23, 2026, 03:35 PM UTC
There is an issue with the 24Petconnect.com/PetPlace.com adoptable animal listings not updating as expected. We will post updates here as they are received. Thank you!
- identified Jul 23, 2026, 06:22 PM UTC
The issue has been identified, and our team is working to resolve the underlying cause for the delay in updates to the online animal listings. We will post additional updates here as they are received. Thank you!
- resolved Jul 24, 2026, 01:30 PM UTC
This incident has been resolved.
Critical July 1, 2026 Pet Professional Portal Outage 4d 17h Pet Professional Portal
Started Jul 01, 2026, 06:34 PM UTC· resolved Jul 06, 2026, 12:23 PM UTC
- identified Jul 01, 2026, 06:34 PM UTC
We have been notified that the Pet Professional Portal is experiencing a full outage. The underlying issue has been identified and the Development team is aiming to have the issue corrected by the end of the day today. Thank you for your patience.
- resolved Jul 06, 2026, 12:23 PM UTC
This incident has been resolved.
Major July 1, 2026 Software Support Holiday Hours - 4th of July 4d 23h Pet Assistant, Chameleon, Pet Professional Portal, 24Petconnect and 3 more
Started Jul 01, 2026, 12:50 PM UTC· resolved Jul 06, 2026, 12:23 PM UTC
- monitoring Jul 01, 2026, 12:50 PM UTC
Software Support will be CLOSED Thursday, July 2nd and Friday, July 3rd. Normal business hours will resume on Monday, July 6th. The Enhanced Support Emergency phone line will be monitored during this time.
- resolved Jul 06, 2026, 12:23 PM UTC
This incident has been resolved.
Critical July 1, 2026 Pet Professional Portal Web Cart Outage 4d 23h Pet Professional Portal
Started Jul 01, 2026, 12:47 PM UTC· resolved Jul 06, 2026, 12:24 PM UTC
- identified Jul 01, 2026, 12:47 PM UTC
The Pet Pro Portal web cart is currently experiencing an outage. The issue has been identified and a fix should be released later today 7/1/2026. Updates will be posted here as they become available.
- resolved Jul 06, 2026, 12:24 PM UTC
This incident has been resolved.
Minor June 18, 2026 Software Support Holiday Hours - Juneteenth 3d 23h PetPoint Application, Pet Assistant, Chameleon, Pet Professional Portal and 4 more
Started Jun 18, 2026, 01:40 PM UTC· resolved Jun 22, 2026, 01:27 PM UTC
- monitoring Jun 18, 2026, 01:40 PM UTC
Software Support will be CLOSED Friday, June 19th Normal business hours will resume on Monday, June 22nd The Enhanced Support Emergency phone line will be monitored during this time.
- resolved Jun 22, 2026, 01:27 PM UTC
This incident has been resolved.