Resolved after 4 days 3 hours, affecting PetPoint Application and Pet Assistant and 1 more, on September 4, 2026.
Software Support will be CLOSED Monday September 7th, 2026. Normal business hours will resume on Tuesday September 8th, 2026. The Enhanced Support Emergency phone line will be monitored during this time.
Affected components
PetPoint ApplicationPet AssistantChameleonPet Professional Portal24PetconnectEVE for ClinicsSoftware Support24PetShelter24PetRescue
Update timeline
- monitoring Sep 04, 2026, 12:48 PM UTC
Software Support will be CLOSED Monday September 7th, 2026. Normal business hours will resume on Tuesday September 8th, 2026. The Enhanced Support Emergency phone line will be monitored during this time.
- resolved Sep 08, 2026, 04:03 PM UTC
This incident has been resolved.
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