24Pet incident
Issues with Support Case submissions via email when using email address: [email protected]
Minor Vendor's status page →
Resolved after 1 day 18 hours, affecting Software Support, on September 29, 2026.
We are continuing to investigate this issue.
Affected components
Software Support
Update timeline
- investigating Sep 29, 2026, 10:15 PM UTC
We are currently investigating an issue where emails sent to [email protected] are receiving an 'Undeliverable' message in response. We will post updates here as they are received. In the meantime, if you need to open a Support case via email, please use [email protected] or log into the Support Portal and submit a case directly.
- investigating Sep 30, 2026, 04:14 PM UTC
We are continuing to investigate this issue.
- resolved Oct 01, 2026, 04:46 PM UTC
This issue has been resolved.
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