24Pet Outage History
24Pet major outage · 1 active incident · 6 long-running issues View live status →Pingoru has recorded 55 incidents for 24Pet: 53 in the last 12 months and 28 in the last 90 days.
Incidents, newest first
Critical May 29, 2026 24PetRescue: 502 Gateway error 2h 38m 24PetRescue
Started May 29, 2026, 03:10 PM UTC· resolved May 29, 2026, 05:49 PM UTC
- investigating May 29, 2026, 03:10 PM UTC
We have received reports of a 502 Gateway error in 24PetRescue. We are investigating the cause and a solution. Updates will be posted here as they become available.
- resolved May 29, 2026, 05:49 PM UTC
This incident has been resolved.
Minor May 22, 2026 Software Support Holiday Hours - Memorial Day (US) 3d 21h PetPoint Application, Pet Assistant, Chameleon, Pet Professional Portal and 5 more
Started May 22, 2026, 03:02 PM UTC· resolved May 26, 2026, 12:52 PM UTC
- monitoring May 22, 2026, 03:02 PM UTC
Software Support will be CLOSED Monday May 25th. Normal business hours will resume on Tuesday May 26th. The Enhanced Support Emergency phone line will be monitored during this time.
- resolved May 26, 2026, 12:52 PM UTC
Normal business hours have resumed.
Major May 4, 2026 Microchip Lookup Services Disruption 3h 56m Chiplet, ChamTransfer
Started May 04, 2026, 04:07 PM UTC· resolved May 04, 2026, 08:03 PM UTC
- investigating May 04, 2026, 04:07 PM UTC
Microchip lookup services for Chameleon are currently experiencing issues. This will likely affect ChamTransfer and Chiplet, and may result in error messages when attempting to use these services. We'll work to address this as soon as possible but we do not currently have a fix ETA. An update will be posted here as soon as we have any more information. Thank you for your patience.
- resolved May 04, 2026, 08:03 PM UTC
This incident has been resolved.
Critical April 24, 2026 Online Orders for Microchips - Web Cart is unavailable 10d 18h Online Microchip Ordering
Started Apr 24, 2026, 10:32 PM UTC· resolved May 05, 2026, 05:25 PM UTC
- investigating Apr 24, 2026, 10:32 PM UTC
Our team is currently investigating an issue with Web Cart as it relates to online ordering of microchips. We will post updates as soon as they are made available.
- resolved May 05, 2026, 05:25 PM UTC
This incident has been resolved.
Critical April 24, 2026 500 Errors in PetPoint 2d 20h PetPoint Application
Started Apr 24, 2026, 04:52 PM UTC· resolved Apr 27, 2026, 01:01 PM UTC
- investigating Apr 24, 2026, 04:52 PM UTC
We have received several reports of users encountering 500 errors within PetPoint and when attempting to login. We are investigating the issue and updates will be posted here as they become available.
- identified Apr 24, 2026, 05:17 PM UTC
The issue is one being caused by our host platform - MS Azure. MS Azure is working on a a full correction and has taken steps to stabilize the affected services and address the underlying issue. You may continue to see errors until the full correction has been released. Updates will be posted here as they become available. Thank you for your patience!
- identified Apr 24, 2026, 06:28 PM UTC
Currently, the mitigation is progressing and a full recovery has not yet been validated. Users will continue to encounter errors including the 500 errors, invalid username/password, and potentially more. Some users may be able to intermittently access PetPoint without issues. Thank you for your continue patience. Additional updates will be posted as they become available.
- monitoring Apr 24, 2026, 10:28 PM UTC
PetPoint performance should be improving at this time. We will monitor the system's performance and provide updates as needed.
- resolved Apr 27, 2026, 01:01 PM UTC
This incident has been resolved. Thank you for your patience.
Minor March 26, 2026 Issue with PetPoint to Petfinder auto-uploads 89d 20h Petfinder
Started Mar 26, 2026, 06:25 PM UTC· resolved Jun 24, 2026, 02:46 PM UTC
- investigating Mar 26, 2026, 06:25 PM UTC
Our team is currently investigating an issue where the auto-uploads from PetPoint to Petfinder are not working for some organizations. This means the listings of adoptable animals showing on Petfinder may be out of date. We will post updates as they are received. For additional information about Petfinder, please visit their Status Page here: https://help.petfinder.com/s/topic/0TO2J000000R2sIWAS/petfinder-site-status-page
- monitoring Jun 22, 2026, 01:28 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 22, 2026, 02:52 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 24, 2026, 02:46 PM UTC
This incident has been resolved.
Minor March 19, 2026 Knowledge Rocket 3 degraded performance 25d 23h ImageEntry, Knowledge Rocket 3, Pet Academy, 24Petconnect.com
Started Mar 19, 2026, 04:25 PM UTC· resolved Apr 14, 2026, 04:04 PM UTC
- investigating Mar 19, 2026, 04:25 PM UTC
Some users may be experiencing issues with Knowledge Rocket 3 (KR3). Our team is currently investigating, and we will post updates as they are available.
- monitoring Mar 24, 2026, 03:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 14, 2026, 04:04 PM UTC
This incident has been resolved.
Critical March 6, 2026 Chameleon - Chiplet, ChamTransfer, WebChameleon (Dev and Demo) are currently unavailable 53m Chiplet, ChamTransfer, WebChameleon
Started Mar 06, 2026, 08:41 PM UTC· resolved Mar 06, 2026, 09:34 PM UTC
- identified Mar 06, 2026, 08:41 PM UTC
Our team is currently working to resolve an issue that is causing Chiplet, ChamTransfer, WebChameleon (Dev and Demo) to be unavailable.
- identified Mar 06, 2026, 08:47 PM UTC
We are continuing to work on a fix for this issue.
- resolved Mar 06, 2026, 09:34 PM UTC
This incident has been resolved.
Minor February 26, 2026 PetPoint Performance Slow 7d 22h PetPoint Application
Started Feb 26, 2026, 09:56 PM UTC· resolved Mar 06, 2026, 08:19 PM UTC
- identified Feb 26, 2026, 09:56 PM UTC
Some users may be experiencing slower response times in PetPoint. Our team is working to resolve the issue. Updates will posted as they are received. Thank you!
- identified Feb 26, 2026, 09:56 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 26, 2026, 11:07 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 26, 2026, 11:07 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 06, 2026, 08:19 PM UTC
This incident has been resolved.
Major February 23, 2026 PetPoint Community 5h 16m Pethealth Community
Started Feb 23, 2026, 04:04 PM UTC· resolved Feb 23, 2026, 09:21 PM UTC
- investigating Feb 23, 2026, 04:04 PM UTC
Access to PetPoint Community through PetPoint is currently unavailable. Previous links to Community may also be unavailable. While we work to correct this issue, you may be able to access Community using this URL: https://pethealth.my.site.com/community/s/ . If you are logged into PetPoint and paste the link into your browser window it should not ask for credentials. If you need to open a Support Case please use the external contact form found at https://services.24pet.com/24Petcare/Support.php? . Thank you for your patience.
- identified Feb 23, 2026, 05:03 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 23, 2026, 06:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 23, 2026, 09:21 PM UTC
This incident has been resolved.
Minor February 19, 2026 PetPoint: Microchip number being automatically added in Licensing 35d 5h PetPoint Application
Started Feb 19, 2026, 02:44 PM UTC· resolved Mar 26, 2026, 07:58 PM UTC
- investigating Feb 19, 2026, 02:44 PM UTC
We have received several reports of a random microchip number being added to Animal records in the Licensing module. We are investigating the cause and a correction. Updates will be posted here as they become available. In the meantime, please be sure to double-check the microchip on any animal records and remove any incorrect ones before saving the animal record or License. Removing the microchip may result in an error message. However, the number will not save if you proceed without entering a new one.
- resolved Mar 26, 2026, 07:58 PM UTC
This incident has been resolved.
Minor February 13, 2026 PetPoint: Medical Care Recurrence Times Setup 41d 4h PetPoint Application
Started Feb 13, 2026, 03:58 PM UTC· resolved Mar 26, 2026, 08:27 PM UTC
- investigating Feb 13, 2026, 03:58 PM UTC
We have received several reports of an issue with the Medical Care Recurrence Times Setup. The time on medical recurrences setup using these defaults may be off by up to 3 hours. One workaround is to adjust the recurrence time in setup (Admin>Admin Options>Setup>Medical) to account for this difference until the issue has been corrected. The Development team is aware and investigating the cause and a correction. Updates will be posted here as they become available.
- resolved Mar 26, 2026, 08:27 PM UTC
This incident has been resolved.