Resolved after 41 days 4 hours, affecting PetPoint Application, on February 13, 2026.
We have received several reports of an issue with the Medical Care Recurrence Times Setup. The time on medical recurrences setup using these defaults may be off by up to 3 hours. One workaround is to adjust the recurrence time in setup (Admin>Admin Options>Setup>Medical) to account for this difference until the issue has been corrected. The Development team is aware and investigating the cause and a correction. Updates will be posted here as they become available.
Affected components
Update timeline
- investigating Feb 13, 2026, 03:58 PM UTC
We have received several reports of an issue with the Medical Care Recurrence Times Setup. The time on medical recurrences setup using these defaults may be off by up to 3 hours. One workaround is to adjust the recurrence time in setup (Admin>Admin Options>Setup>Medical) to account for this difference until the issue has been corrected. The Development team is aware and investigating the cause and a correction. Updates will be posted here as they become available.
- resolved Mar 26, 2026, 08:27 PM UTC
This incident has been resolved.
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