Zingle Outage History

Started Jul 14, 2026, 05:40 PM UTC· resolved Jul 16, 2026, 06:13 PM UTC

1. monitoring Jul 14, 2026, 05:40 PM UTC

   Our monitoring systems have detected a potential issue with Upgrade. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. monitoring Jul 14, 2026, 05:45 PM UTC

   In the Onboarding plan-selection screen clicking a card doesn't select the chosen card. The radio dot flashes and defaults to the default value. We will provide an update in 1 hour or as soon as more information becomes available.

3. monitoring Jul 14, 2026, 06:04 PM UTC

   The issue has been identified and a fix is being implemented. We will provide an update in 1 hour or as soon as more information becomes available.

4. monitoring Jul 14, 2026, 07:00 PM UTC

   The issue has been identified and a fix has been implemented. We will keep monitoring for 30 minutes.

5. monitoring Jul 14, 2026, 07:37 PM UTC

   Our engineers have monitored the fix and confirmed the issue with the onboarding plan-selection has been resolved. All services are now operating normally at this time.

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Started Jul 14, 2026, 01:40 PM UTC· resolved Jul 16, 2026, 12:05 AM UTC

1. monitoring Jul 14, 2026, 01:40 PM UTC

   The Twilio Programmable Messaging API was partially degraded for 9 minutes on July 14th, 2026 between 05:58 PST and 06:07 PST. During this period of time, customers sending an outbound message may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.

2. monitoring Jul 14, 2026, 01:41 PM UTC

   Incident closed.

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Started Jul 14, 2026, 12:42 PM UTC· resolved Jul 15, 2026, 04:57 PM UTC

1. monitoring Jul 14, 2026, 12:42 PM UTC

   We have resolved an issue where updating an account name could cause the SSL certificate validation setting to be disabled, temporarily impacting secure connectivity for some accounts. Our systems are now functioning normally, and we are actively working to restore the original SSL configurations for all affected accounts.

2. monitoring Jul 14, 2026, 12:43 PM UTC

   Incident closed.

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Started Jul 13, 2026, 08:16 PM UTC· resolved Jul 14, 2026, 10:01 PM UTC

1. monitoring Jul 13, 2026, 08:16 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Vonage Clearsky United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Jul 13, 2026, 09:23 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Vonage Clearsky United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Jul 13, 2026, 10:53 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Vonage Clearsky United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Jul 13, 2026, 10:57 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Vonage United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring Jul 14, 2026, 12:57 AM UTC

   The incident has been resolved and SMS delivery from Twilio to network subscribers in the United States is operating normally.

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Started Jul 13, 2026, 03:37 PM UTC· resolved Jul 14, 2026, 10:01 PM UTC

1. monitoring Jul 13, 2026, 03:37 PM UTC

   Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Jul 13, 2026, 04:40 PM UTC

   Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Jul 13, 2026, 06:51 PM UTC

   Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. monitoring Jul 13, 2026, 07:19 PM UTC

   We have observed a recovery in SMS and MMS delivery from Twilio to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Jul 13, 2026, 09:22 PM UTC

   The incident has been resolved and SMS and MMS delivery from Twilio to T-Mobile network subscribers in the United States are operating normally.

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Started Jul 12, 2026, 10:06 AM UTC· resolved Jul 14, 2026, 03:49 PM UTC

1. monitoring Jul 12, 2026, 10:06 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Jul 12, 2026, 11:06 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Jul 12, 2026, 11:38 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. monitoring Jul 12, 2026, 12:39 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Jul 12, 2026, 02:39 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

6. monitoring Jul 12, 2026, 06:42 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to GTA Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

7. monitoring Jul 12, 2026, 11:03 PM UTC

   We have observed a recovery in SMS delivery from Twilio Phone Numbers to GTA Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

8. monitoring Jul 13, 2026, 01:05 AM UTC

   The incident has been resolved and SMS delivery from Twilio to GTA Wireless network subscribers in the United States is operating normally.

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Started Jul 10, 2026, 09:24 PM UTC· resolved Jul 14, 2026, 01:40 PM UTC

1. monitoring Jul 10, 2026, 09:24 PM UTC

   Our monitoring systems have detected a potential issue with dual channel conference recordings. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. monitoring Jul 10, 2026, 10:11 PM UTC

   Twilio dual channel conference recording was degraded for 3 minutes between 9:59 AM and 10:02 AM Pacific Time on 07/10/2026. Dual channel conference recordings received during this time may be stuck 'in progress'. The issue has now been resolved.

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Started Jul 09, 2026, 09:30 PM UTC· resolved Jul 14, 2026, 09:42 AM UTC

1. monitoring Jul 09, 2026, 09:30 PM UTC

   Our monitoring systems have detected a potential issue with an increase in 30003 and 30005 errors when sending outbound SMS to some carriers in the US. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. monitoring Jul 09, 2026, 10:07 PM UTC

   We have fully investigated the increase in errors when sending outbound SMS triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

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Started Jul 09, 2026, 08:58 PM UTC· resolved Jul 13, 2026, 11:19 PM UTC

1. monitoring Jul 09, 2026, 08:58 PM UTC

   We have identified an issue impacting the Concierge App. CSV files sent over email are not being received and messages are not being sent. We'll continue to post updates as we have them. We appreciate your patience

2. monitoring Jul 09, 2026, 09:57 PM UTC

   We've taken the necessary measures to resolve the issues affecting the Concierge App and are seeing the system recover. We're continuing to monitor system performance and ensure full recovery.

3. monitoring Jul 10, 2026, 08:39 PM UTC

   The Concierge App is no longer experiencing an issue with csv files sent over email. Our Production Services & Engineering teams have restored operation and verified that the issue has been resolved.

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Started Jul 09, 2026, 06:32 PM UTC· resolved Jul 13, 2026, 09:49 PM UTC

1. monitoring Jul 09, 2026, 06:32 PM UTC

   Twilio customers may be experiencing MMS delivery delays from Twilio Short Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Jul 09, 2026, 06:34 PM UTC

   We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.

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Started Jul 09, 2026, 07:00 AM UTC· resolved Jul 13, 2026, 03:38 PM UTC

1. monitoring Jul 09, 2026, 07:00 AM UTC

   The Dish Network network in the United States is conducting a planned maintenance from 09 July 2026 at 00:00 PDT until 09 July 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Dish Network United States handsets. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

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Started Jul 08, 2026, 07:55 PM UTC· resolved Jul 10, 2026, 08:33 PM UTC

1. monitoring Jul 08, 2026, 07:55 PM UTC

   Twilio customers may be experiencing MMS delivery delays from network subscribers to a subset of Twilio United States Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Jul 08, 2026, 09:00 PM UTC

   Twilio customers may be experiencing MMS delivery delays from network subscribers to a subset of Twilio United States Short Codes. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Jul 08, 2026, 10:02 PM UTC

   We have observed a recovery in MMS delivery from network subscribers on multiple networks in the United States to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Jul 08, 2026, 10:14 PM UTC

   We have observed a recovery in MMS delivery from network subscribers on multiple networks in the United States to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Jul 09, 2026, 12:15 AM UTC

   We have observed a recovery in MMS delivery from network subscribers on multiple networks in the United States to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

6. monitoring Jul 09, 2026, 12:16 AM UTC

   The incident has been resolved and MMS delivery from network subscribers on affected networks in the United States to a subset of Twilio Short Codes is operating normally.

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Started Jul 08, 2026, 01:26 PM UTC· resolved Jul 10, 2026, 11:39 AM UTC

1. monitoring Jul 08, 2026, 01:26 PM UTC

   Our engineers are currently investigating the customer impact of a retroactive issue. We will follow up and provide customer impact details within 2 hours.

2. monitoring Jul 08, 2026, 01:30 PM UTC

   We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

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Started Jul 08, 2026, 03:00 AM UTC· resolved Jul 09, 2026, 09:34 PM UTC

1. monitoring Jul 08, 2026, 03:00 AM UTC

   The AT&T network in the United States is conducting a planned maintenance from 07 July 2026 at 20:00 PDT until 08 July 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to AT&T United States handsets when sending via long codes and toll free numbers.

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Started Jul 07, 2026, 03:09 PM UTC· resolved Jul 09, 2026, 09:25 PM UTC

1. monitoring Jul 07, 2026, 03:09 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Jul 07, 2026, 03:47 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries across APAC and Middle East & Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Jul 07, 2026, 04:34 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Entel network subscribers in Bolivia and Softbank network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. monitoring Jul 07, 2026, 05:38 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Entel network subscribers in Bolivia and Softbank network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Jul 07, 2026, 07:03 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Entel network subscribers in Bolivia, Softbank network subscribers in Japan, and MTN network subscribers in Ghana and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Jul 07, 2026, 09:03 PM UTC

   The incident has been resolved and SMS delivery from Twilio to Entel network subscribers in Bolivia, Softbank network subscribers in Japan and MTN network subscribers in Ghana is operating normally.

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Started Jul 07, 2026, 05:00 AM UTC· resolved Jul 09, 2026, 01:59 PM UTC

1. monitoring Jul 07, 2026, 05:00 AM UTC

   The Medallia Concierge environment [app.zingle.me] will be undergoing maintenance on Tuesday, July 7, from 1:00am - 5:00am ET (Mon, July 6, 10pm PT). No downtime is expected during this maintenance window, and users may continue to access and use the Concierge app as usual. Some users may see intermittent connection delays or application errors. Any unavailability or errors are expected to be brief and temporary. We will work to complete this required maintenance as soon as possible. If you have any questions please reach out to Technical Support by going to go to Help > Chat With Us.

2. monitoring Jul 07, 2026, 09:00 AM UTC

   The planned maintenance is now complete. If your Concierge service experiences any errors or interruption of service, please contact Medallia Technical Support by going to Help > Chat With Us .

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Started Jul 06, 2026, 06:36 PM UTC· resolved Jul 08, 2026, 07:55 PM UTC

1. monitoring Jul 06, 2026, 06:36 PM UTC

   Our monitoring systems have detected a potential issue with Edit and Resubmit Rejected A2p Campaigns via Console Ui. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. monitoring Jul 06, 2026, 07:32 PM UTC

   We are aware of an issue affecting the Twilio Console A2P 10DLC campaign management functionality. Customers are unable to edit and resubmit rejected A2P campaigns due to a missing "Fix" button on the campaign management screen for campaign initially submitted without Privacy Policy and Terms & Condition field values, which leaves critical fields such as Campaign Description and Sample Messages locked as read-only. Our team is actively investigating the root cause. We expect to provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Jul 06, 2026, 08:14 PM UTC

   We are aware of an issue affecting the Twilio Console A2P 10DLC campaign management functionality. Customers are unable to edit and resubmit rejected A2P campaigns due to a missing "Fix" button on the campaign management screen for campaign initially submitted without Privacy Policy and Terms & Condition field values, which leaves critical fields such as Campaign Description and Sample Messages locked as read-only. Our team is actively investigating the root cause. We expect to provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Jul 06, 2026, 10:14 PM UTC

   We are aware of an issue affecting the Twilio Console A2P 10DLC campaign management functionality. Customers are unable to edit and resubmit rejected A2P campaigns due to a missing "Fix" button on the campaign management screen for campaign initially submitted without Privacy Policy and Terms & Condition field values using APIs, which leaves critical fields such as Campaign Description and Sample Messages locked as read-only. Customers can delete and resubmit such campaigns with Privacy Policy and Terms & Condition fields without incurring campaign fees for the failed submission. Our team is actively working on addressing the root cause. We expect to provide another update in 4 hours or as soon as more information becomes available.

5. monitoring Jul 06, 2026, 11:29 PM UTC

   We have identified and mitigated the issue impacting edit capability of failed campaign registrations without Privacy Policy and Terms & Condition fields. We are working on resolving all existing impacted customers. We expect to provide another update in 30 minutes or as soon as more information becomes available.

6. monitoring Jul 06, 2026, 11:59 PM UTC

   We have identified and mitigated the issue impacting edit capability of failed campaign registrations without Privacy Policy and Terms & Condition fields. We are working on resolving all existing impacted customers. We expect to provide another update in 2 hours or as soon as more information becomes available.

7. monitoring Jul 07, 2026, 02:00 AM UTC

   We have identified and mitigated the issue impacting edit capability of failed campaign registrations without Privacy Policy and Terms & Condition fields. We are working on resolving all existing impacted customers. We expect to provide another update in 4 hours or as soon as more information becomes available.

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Started Jul 05, 2026, 10:51 PM UTC· resolved Jul 08, 2026, 01:24 PM UTC

1. monitoring Jul 05, 2026, 10:51 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Jul 05, 2026, 11:52 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Jul 06, 2026, 12:53 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Jul 06, 2026, 02:55 AM UTC

   We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Jul 06, 2026, 05:04 AM UTC

   The incident has been resolved and SMS delivery receipts from a subset of Twilio Long Codes to affected networks in the United States are operating normally.

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Started Jul 01, 2026, 04:30 PM UTC· resolved Jul 07, 2026, 02:31 AM UTC

1. monitoring Jul 01, 2026, 04:30 PM UTC

   Twilio pied-piper-api was degraded for 10 minutes between 08:46 and 08:56 Pacific Time on 07/01/2026. During this period of time customers may have experienced High number of 500s returned by pied-piper-api due to Elasticsearch timeouts. The issue has now been resolved.

2. monitoring Jul 01, 2026, 04:31 PM UTC

   Incident closed.

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Started Jul 01, 2026, 07:06 AM UTC· resolved Jul 07, 2026, 02:31 AM UTC

1. monitoring Jul 01, 2026, 07:06 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Jul 01, 2026, 07:31 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Jul 01, 2026, 08:31 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Jul 01, 2026, 08:32 AM UTC

   We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Jul 01, 2026, 10:39 AM UTC

   We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

6. monitoring Jul 01, 2026, 11:26 AM UTC

   The incident has been resolved and SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico is operating normally.

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Started Jul 01, 2026, 03:01 AM UTC· resolved Jul 07, 2026, 02:21 AM UTC

1. monitoring Jul 01, 2026, 03:01 AM UTC

   Twilio customers may be experiencing SMS delivery delays from network subscribers to Twilio United States, Canada, and Puerto Rico Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Jul 01, 2026, 03:13 AM UTC

   Twilio customers may be experiencing SMS delivery delays from network subscribers to Twilio United States, Canada, and Puerto Rico Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Jul 01, 2026, 04:10 AM UTC

   We have observed a recovery in SMS delivery from network subscribers to Twilio United States, Canada, and Puerto Rico Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Jul 01, 2026, 05:55 AM UTC

   The incident has been resolved and SMS delivery from mobile subscribers to Twilio United States Phone Numbers, Twilio Canada Phone Numbers, and Twilio Puerto Rico Phone Numbers is operating normally.

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Started Jun 29, 2026, 11:41 AM UTC· resolved Jul 06, 2026, 06:52 PM UTC

1. monitoring Jun 29, 2026, 11:41 AM UTC

   We are currently investigating an issue where users are experiencing errors when attempting to access Identity and Access Management (IAM) pages within the Twilio Console. Our engineering team is actively working to resolve this service disruption. We expect to provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Jun 29, 2026, 12:10 PM UTC

   Our engineers have resolved the issue affecting access to IAM pages in the Twilio Console. The issue started on 2026-06-24 at 14:13:19 UTC, and the last observed error was on 2026-06-29 at 10:44:15 UTC. We are now monitoring to ensure continued stability.

3. monitoring Jun 29, 2026, 12:17 PM UTC

   Issues accessing IAM pages in the Twilio Console have been resolved, and the Twilio Console IAM service is operating normally at this time.

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Started Jun 25, 2026, 09:09 AM UTC· resolved Jul 01, 2026, 06:58 PM UTC

1. monitoring Jun 25, 2026, 09:09 AM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Jun 25, 2026, 09:43 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Jun 25, 2026, 11:50 AM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States is operating normally.

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Started Jun 24, 2026, 11:11 AM UTC· resolved Jul 01, 2026, 02:59 AM UTC

1. monitoring Jun 24, 2026, 11:11 AM UTC

   Twilio SMS was degraded for approximate 10 hours between 23/06/2026 18:24 and 24/06/2026 04:30 UTC. During this period of time customers may have experienced delivery report delays to multiple Ireland networks. The issue has now been resolved

2. monitoring Jun 24, 2026, 11:12 AM UTC

   Incident closed.

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Started Jun 18, 2026, 09:35 PM UTC· resolved Jun 26, 2026, 09:54 PM UTC

1. monitoring Jun 18, 2026, 09:35 PM UTC

   Our monitoring systems have detected a potential issue with adding US HostedSMS numbers to Messaging Services via the Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. monitoring Jun 18, 2026, 09:48 PM UTC

   We are continuing to investigate this issue.

3. monitoring Jun 18, 2026, 10:07 PM UTC

   Errors adding US HostedSMS numbers to Messaging Services via the Console has been resolved and it is operating normally at this time.

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