Resolved after 4 days 2 hours, on July 9, 2026.
The Concierge App is no longer experiencing an issue with csv files sent over email. Our Production Services & Engineering teams have restored operation and verified that the issue has been resolved.
Update timeline
- monitoring Jul 09, 2026, 08:58 PM UTC
We have identified an issue impacting the Concierge App. CSV files sent over email are not being received and messages are not being sent. We'll continue to post updates as we have them. We appreciate your patience
- monitoring Jul 09, 2026, 09:57 PM UTC
We've taken the necessary measures to resolve the issues affecting the Concierge App and are seeing the system recover. We're continuing to monitor system performance and ensure full recovery.
- monitoring Jul 10, 2026, 08:39 PM UTC
The Concierge App is no longer experiencing an issue with csv files sent over email. Our Production Services & Engineering teams have restored operation and verified that the issue has been resolved.
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