Zingle Outage History
Zingle is up right nowPingoru has recorded 412 incidents for Zingle: 412 in the last 12 months and 177 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 22 | 235 of 720 (33%) |
| May 2026 | 67 | 744 of 744 (100%) |
| June 2026 | 74 | 720 of 720 (100%) |
| July 2026 | 87 | 744 of 744 (100%) |
| August 2026 | 47 | 744 of 744 (100%) |
| September 2026 | 34 | 720 of 720 (100%) |
| October 2026 | 81 | 519 of 591 (88%) |
Incidents, newest first
Minor June 18, 2026 On Call Engineers are Investigating and Issue where Customers are Unable to Update Voice Configuration With SIP Trunk 7d 1h
Started Jun 18, 2026, 09:02 PM UTC· resolved Jun 25, 2026, 10:47 PM UTC
- monitoring Jun 18, 2026, 09:02 PM UTC
Our monitoring systems have detected a potential issue with Updating Voice Configuration With SIP Trunk. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- monitoring Jun 18, 2026, 09:12 PM UTC
We are investigating an issue where customers can not apply certain Voice configurations via Console. When updating Voice Configurations, saving those new configurations via the console is not successful. We expect to provide another update in 60 minutes or as soon as more information becomes available
- monitoring Jun 18, 2026, 09:24 PM UTC
Updating voice configurations via the console is not successful has been resolved and it is operating normally at this time.
Minor June 18, 2026 V3 Transcription API experiencing service issues 7d 4h
Started Jun 18, 2026, 06:46 PM UTC· resolved Jun 25, 2026, 10:47 PM UTC
- monitoring Jun 18, 2026, 06:46 PM UTC
Our monitoring systems have detected a potential issue with V3 transcriptions API failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- monitoring Jun 18, 2026, 07:46 PM UTC
We are investigating a service interruption with the V3 Transcriptions API. At this time, all batch transcription requests using the Google TTS chirp_2 (en-US) model are failing with PERMISSION_DENIED errors, resulting in a complete service outage for V3 transcription workflows. The root cause is a vendor-side issue as Google has blocked access to the chirp_2 model. We are actively working with our provider to resolve this and will provide another update once more information becomes available. If users are seeing issues with Google TTS chirp_2, using the Deepgram Nova3 language model is a potential workaround at this time.
- monitoring Jun 19, 2026, 01:07 AM UTC
Service interruption with the V3 Transcriptions API has been resolved and [product][service] is operating normally at this time.
Minor June 17, 2026 MMS Delivery Delays from a Subset of Twilio Short Codes to Verizon Wireless United States 7d 8h
Started Jun 17, 2026, 02:30 AM UTC· resolved Jun 24, 2026, 11:12 AM UTC
- monitoring Jun 17, 2026, 02:30 AM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 17, 2026, 02:36 AM UTC
Twilio customers may be experiencing MMS delivery Failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 17, 2026, 03:31 AM UTC
Twilio customers may be experiencing MMS delivery failure from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 17, 2026, 05:31 AM UTC
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 17, 2026, 07:19 AM UTC
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 17, 2026, 08:21 AM UTC
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 17, 2026, 10:23 AM UTC
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 17, 2026, 02:27 PM UTC
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jun 17, 2026, 04:39 PM UTC
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 17, 2026, 05:40 PM UTC
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 17, 2026, 07:40 PM UTC
Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 17, 2026, 08:50 PM UTC
We have observed a recovery in MMS delivery delays and failures from Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 17, 2026, 10:52 PM UTC
The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States is operating normally.
Minor June 15, 2026 Elevated Contentstore Latency Errors Affecting Message Delivery 2d 21h
Started Jun 15, 2026, 09:08 PM UTC· resolved Jun 18, 2026, 06:44 PM UTC
- monitoring Jun 15, 2026, 09:08 PM UTC
Twilio Contentstore was degraded for 13 minutes between 16:00 and 16:13 Pacific Time on 06/02/2026. During this period of time customers may have experienced latency in message delivery and processing capabilities. The issue has now been resolved.
- monitoring Jun 15, 2026, 09:09 PM UTC
Incident closed.
Minor June 12, 2026 Twilio Sender ID Registrations Affected 4d 2h
Started Jun 12, 2026, 05:30 PM UTC· resolved Jun 16, 2026, 07:44 PM UTC
- monitoring Jun 12, 2026, 05:30 PM UTC
Twilio Sender ID registrations was degraded for about 30 minutes between 9:24PM and 9:55PM Pacific Time on 06/11/2026. During this period of time customers may have experienced problems submitting Embedded Registrations. The issue has now been resolved.
- monitoring Jun 12, 2026, 05:31 PM UTC
Incident closed.
Minor June 11, 2026 MMS Delivery Failures from a Subset of Twilio Short Codes, Long Codes, and Toll-Free Numbers to US Cellular United States 4d 21h
Started Jun 11, 2026, 09:56 PM UTC· resolved Jun 16, 2026, 07:44 PM UTC
- monitoring Jun 11, 2026, 09:56 PM UTC
We are posting a retrospective update for an incident that occurred on 06/11/2026 18:20 UTC . Customers may have experienced MMS Delivery Failures from a Subset of Twilio Shortcode, Longcode and Toll-Free Numbers to US Cellular network subscribers in the United States. This incident has been resolved as of 06/11/2026 18:51 UTC. We apologize for the delay in this communication.
- monitoring Jun 11, 2026, 09:57 PM UTC
Incident closed.
Minor June 11, 2026 SMS Delivery Failures from a Subset of Twilio Short Codes to AT&T United States 4d 16h
Started Jun 11, 2026, 05:52 PM UTC· resolved Jun 16, 2026, 10:06 AM UTC
- monitoring Jun 11, 2026, 05:52 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 11, 2026, 06:01 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 11, 2026, 06:30 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 11, 2026, 08:32 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to AT&T network subscribers in the United States is operating normally.
Minor June 11, 2026 Retroactive Incident: Mail Delivery Delay to a Small Subset of Users 4d 13h
Started Jun 11, 2026, 05:04 PM UTC· resolved Jun 16, 2026, 06:32 AM UTC
- monitoring Jun 11, 2026, 05:04 PM UTC
Twilio-Sengrid mail delivery was degraded for approximately 9 minutes between 9:18 AM and 9:27AM Pacific Time on 06/11/2026. During this period of time customers may have experienced delays affecting a subset of users. User experience was degraded with delayed mail delivery during this window, though the scope was limited to affected users rather than system-wide outage. The issue has now been resolved.
- monitoring Jun 11, 2026, 05:05 PM UTC
Incident closed.
Minor June 10, 2026 Multiple Destination MMS Carrier Partner Maintenance 2d 12h
Started Jun 10, 2026, 05:00 AM UTC· resolved Jun 12, 2026, 05:39 PM UTC
- monitoring Jun 10, 2026, 05:00 AM UTC
Our MMS carrier partner in Canada and the United States is conducting an emergency maintenance from 09 June 2026 at 22:00 PDT until 10 June 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from Canada and United States handsets via Canada and United States long codes.
Minor June 9, 2026 Medallia Concierge Environment Maintenance (app-4.zingle.sea1.medallia.com) 2d 10h
Started Jun 09, 2026, 05:00 AM UTC· resolved Jun 11, 2026, 03:42 PM UTC
- monitoring Jun 09, 2026, 05:00 AM UTC
The Medallia Concierge environment [app-4.zingle.sea1.medallia.com] will be undergoing maintenance on Tuesday, June 9, from 1:00am - 5:00am ET. (11pm PT, June 8) During this maintenance window, no downtime is expected, and users may continue to access and use the Concierge app. Some users may see intermittent connection delays or errors, however any unavailability is expected to be brief and temporary. We will work to complete this required maintenance as soon as possible. If you have any questions please reach out to Technical Support by going to Help > Chat With Us.
- monitoring Jun 09, 2026, 09:00 AM UTC
The planned maintenance is now complete. If your Concierge service experiences any errors or interruption of service, please contact Medallia Technical Support by going to Help > Chat With Us .
Minor June 6, 2026 SMS Delivery Failures from Twilio to Multiple Countries 1d 15h
Started Jun 06, 2026, 10:33 PM UTC· resolved Jun 08, 2026, 01:40 PM UTC
- monitoring Jun 06, 2026, 10:33 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 06, 2026, 11:06 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 07, 2026, 12:06 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 07, 2026, 02:07 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 07, 2026, 04:11 AM UTC
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 07, 2026, 06:12 AM UTC
We have observed a recovery in SMS delivery from Twilio to multiple networks in multiple countries and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 07, 2026, 10:12 AM UTC
We have observed a recovery in SMS delivery from Twilio to multiple countries and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jun 07, 2026, 10:14 AM UTC
The incident has been resolved and SMS delivery from Twilio to affected networks in multiple countries is operating normally.
Minor June 4, 2026 SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems United States 1d 21h
Started Jun 04, 2026, 04:51 PM UTC· resolved Jun 06, 2026, 02:01 PM UTC
- monitoring Jun 04, 2026, 04:51 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 04, 2026, 05:51 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 04, 2026, 06:17 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 04, 2026, 07:17 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 04, 2026, 09:18 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 05, 2026, 01:19 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jun 05, 2026, 09:20 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring Jun 06, 2026, 01:21 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Minor June 4, 2026 United States SMS Carrier Maintenance - AT&T and US Cellular Corp. 1d 15h
Started Jun 04, 2026, 04:00 AM UTC· resolved Jun 05, 2026, 07:39 PM UTC
- monitoring Jun 04, 2026, 04:00 AM UTC
The AT&T and US Cellular Corp. networks in the United States are conducting an emergency maintenance from 03 June 2026 at 21:00 PDT until 04 June 2026 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T and US Cellular Corp. United States handsets when sending via long codes and short codes. We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Minor June 3, 2026 SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile and Verizon United States 1d 6h
Started Jun 03, 2026, 08:41 PM UTC· resolved Jun 05, 2026, 02:56 AM UTC
- monitoring Jun 03, 2026, 08:41 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 03, 2026, 09:04 PM UTC
We have fully investigated the SMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile and Verizon network subscribers in the United States, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Minor June 3, 2026 United States SMS Carrier Maintenance - Liberty 21h 55m
Started Jun 03, 2026, 02:00 AM UTC· resolved Jun 03, 2026, 11:55 PM UTC
- monitoring Jun 03, 2026, 02:00 AM UTC
The Liberty network in the United States is conducting a planned maintenance from 02 June 2026 at 19:00 PDT until 02 June 2026 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Liberty United States handsets when sending via long codes and short codes.
Minor June 2, 2026 MMS Delivery Delays from a Subset of Twilio Short Codes to Verizon United States 1d 1h
Started Jun 02, 2026, 07:23 PM UTC· resolved Jun 03, 2026, 08:55 PM UTC
- monitoring Jun 02, 2026, 07:23 PM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 02, 2026, 07:28 PM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 02, 2026, 07:42 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 02, 2026, 07:44 PM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to Verizon and T-mobile networks subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 02, 2026, 08:31 PM UTC
We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 02, 2026, 10:33 PM UTC
The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States is operating normally.
Minor June 2, 2026 SMS Delivery Delays and Failures from Twilio to NumberBarn United States 21h 25m
Started Jun 02, 2026, 02:11 PM UTC· resolved Jun 03, 2026, 11:37 AM UTC
- monitoring Jun 02, 2026, 02:11 PM UTC
Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to NumberBarn network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 02, 2026, 03:15 PM UTC
Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to NumberBarn network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 02, 2026, 04:15 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 02, 2026, 04:16 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to NumberBarn network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 02, 2026, 06:16 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to NumberBarn network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 02, 2026, 10:17 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to NumberBarn network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jun 03, 2026, 06:22 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to NumberBarn network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Minor June 2, 2026 Medallia Concierge Environment Maintenance (app-1.zingle.sea1.medallia.com) 13h 22m
Started Jun 02, 2026, 05:00 AM UTC· resolved Jun 02, 2026, 06:22 PM UTC
- monitoring Jun 02, 2026, 05:00 AM UTC
The Medallia Concierge environment [app-1.zingle.sea1.medallia.com] will be undergoing maintenance on Tuesday, June 2, from 1:00am - 5:00am ET. During this maintenance window, no downtime is expected, and users may continue to access and use the Concierge app. Some users may see intermittent connection delays or errors, though any unavailability is expected to be brief and temporary. We will work to complete this required maintenance as soon as possible. If you have any questions please reach out to Technical Support by going to go to Help > Chat With Us.
- monitoring Jun 02, 2026, 09:00 AM UTC
The planned maintenance is now complete. If your program experiences any sudden interruption of service, please contact Medallia Support via the Support help chat, or at [email protected]
Minor June 1, 2026 Flex Ai Copilot Errors While Creating Channel Notes 20h 9m
Started Jun 01, 2026, 05:35 PM UTC· resolved Jun 02, 2026, 01:45 PM UTC
- monitoring Jun 01, 2026, 05:35 PM UTC
Our engineers have identified the issue with Flex Ai Copilot Errors While Creating Channel Notes and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 01, 2026, 05:52 PM UTC
Our engineers have identified the issue with Flex Ai Copilot Errors While Creating Channel Notes and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jun 01, 2026, 06:33 PM UTC
Our engineers have identified the issue with Flex Ai Copilot Errors While Creating Channel Notes and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 01, 2026, 08:33 PM UTC
Our engineers have identified the issue with Flex Ai Copilot Errors While Creating Channel Notes and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 01, 2026, 11:39 PM UTC
Flex Ai Copilot Errors While Creating Channel Notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 02, 2026, 01:45 AM UTC
Flex Ai Copilot Errors While Creating Channel Notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 02, 2026, 05:39 AM UTC
Flex Ai Copilot Errors While Creating Channel Notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 8 hours or as soon as more information becomes available.
Minor May 29, 2026 SMS Delivery Delays and Failures from Multiple Networks to a Subset of Twilio United States Phone Numbers 3d 17h
Started May 29, 2026, 06:18 AM UTC· resolved Jun 01, 2026, 11:37 PM UTC
- monitoring May 29, 2026, 06:18 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to a subset of Twilio United States Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 29, 2026, 07:09 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from network subscribers in the United States to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 29, 2026, 07:10 AM UTC
We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio United States Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 29, 2026, 07:13 AM UTC
The incident has been resolved and SMS delivery from the United States to a subset of Twilio Phone Numbers is operating normally.
Minor May 28, 2026 United States and Canada Twilio SMS Maintenance 4d 20h
Started May 28, 2026, 03:00 AM UTC· resolved Jun 01, 2026, 11:37 PM UTC
- monitoring May 28, 2026, 03:00 AM UTC
Twilio is conducting a planned maintenance from 27 May 2026 at 20:00 PDT until 28 May 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.
Minor May 27, 2026 SMS and MMS Delivery Delays from Twilio Phone Numbers to Verizon United States 5d 5h
Started May 27, 2026, 05:13 PM UTC· resolved Jun 01, 2026, 11:08 PM UTC
- monitoring May 27, 2026, 05:13 PM UTC
Twilio customers may be experiencing SMS and MMS delivery delays from Twilio Phone Numbers to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 27, 2026, 06:14 PM UTC
Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 27, 2026, 06:18 PM UTC
Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 27, 2026, 07:19 PM UTC
Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 27, 2026, 09:30 PM UTC
Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring May 28, 2026, 01:45 AM UTC
We have observed a recovery in SMS delivery however, customers may still experience MMS delivery delays when sending from Twilio phone numbers to Verizon subscribers in the United States. Our engineering team has identified the root cause and is actively working on a resolution. We will provide another update in 8 hours, or sooner if new information becomes available.
- monitoring May 28, 2026, 08:37 AM UTC
We have observed a recovery in SMS delivery however, customers may still experience MMS delivery delays when sending from Twilio phone numbers to Verizon subscribers in the United States. Our engineering team has identified the root cause and is actively working on a resolution. We will provide another update in 8 hours, or sooner if new information becomes available.
- monitoring May 28, 2026, 09:47 AM UTC
We have observed a recovery in SMS delivery however, customers may still experience MMS delivery delays when sending from Twilio phone numbers to Verizon subscribers in the United States. Our engineering team has identified the root cause and is actively working on a resolution. We will provide another update in 8 hours, or sooner if new information becomes available.
- monitoring May 28, 2026, 08:56 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 28, 2026, 11:34 PM UTC
We have observed a recovery in SMS and MMS delivery from Twilio to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 29, 2026, 01:49 AM UTC
We have observed a recovery in SMS and MMS delivery from Twilio Phone Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring May 29, 2026, 05:54 AM UTC
The incident has been resolved and SMS and MMS delivery from Twilio to Verizon network subscribers in the United States are operating normally.
Minor May 26, 2026 High Error Rate for Programmable Video 5d 23h
Started May 26, 2026, 02:18 PM UTC· resolved Jun 01, 2026, 02:10 PM UTC
- monitoring May 26, 2026, 02:18 PM UTC
Our engineers have identified the issue high Error rate for Programmable Video, high amount of E2E failures pointing to API timeout and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 26, 2026, 02:27 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 26, 2026, 02:32 PM UTC
Our engineers have identified the issue high where customer might experience timeouts when connecting to Video API and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 26, 2026, 03:43 PM UTC
Our engineers have identified the issue high where customer might experience timeouts when connecting to subset of Twilio API and are working to deploy a fix. We’ve been observing recovery for 45 minutes.
Minor May 23, 2026 High Number of Errors Related to Email Channel 5d 23h
Started May 23, 2026, 04:26 PM UTC· resolved May 29, 2026, 03:42 PM UTC
- monitoring May 23, 2026, 04:26 PM UTC
Between 15:17 and 15:33 UTC, the Verify Email channel was degraded, and customers might have experienced increased latencies and errors. This may have resulted in duplicate emails to be sent to users. The issue has now been resolved.
- monitoring May 23, 2026, 04:27 PM UTC
Incident closed.
Minor May 21, 2026 SMS Delivery Delays from a Subset of Twilio Long Codes and Toll-Free Numbers to Viaero United States 6d 9h
Started May 21, 2026, 05:35 PM UTC· resolved May 28, 2026, 03:22 AM UTC
- monitoring May 21, 2026, 05:35 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 21, 2026, 05:54 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 21, 2026, 07:00 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 21, 2026, 08:10 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 21, 2026, 10:12 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States is operating normally.