Zingle Outage History

Started May 19, 2026, 03:21 PM UTC· resolved May 23, 2026, 12:13 AM UTC

1. monitoring May 19, 2026, 03:21 PM UTC

   Our monitoring systems have detected a potential issue with One Console Voice SIP Domain regional pages. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. monitoring May 19, 2026, 03:38 PM UTC

   Customers trying access SIP Domains details created on au1 and ie1 regions are facing an error that prevents the details from being displayed on OneConsole. We expect to provide another update in 1 hour or as soon as more information becomes available.

3. monitoring May 19, 2026, 04:08 PM UTC

   Issue with One Console Voice SIP Domain regional pages has been resolved and is operating normally at this time.

Read the full incident report →

Started May 18, 2026, 03:56 PM UTC· resolved May 21, 2026, 11:14 AM UTC

1. monitoring May 18, 2026, 03:56 PM UTC

   Our monitoring systems have detected a potential issue with a small percentage of text to speech messages could be dropped. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. monitoring May 18, 2026, 04:29 PM UTC

   We're seeing failures on text-to-speech, using Google Standard model are intermittently failing. We expect to provide another update in 1 hours or as soon as more information becomes available.

3. monitoring May 18, 2026, 04:41 PM UTC

   Text-to-speech using Google Standard model are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

4. monitoring May 18, 2026, 05:12 PM UTC

   Text-to-speech, using Google Standard model has been resolved and is operating normally at this time.

Read the full incident report →

Started May 15, 2026, 03:54 AM UTC· resolved May 20, 2026, 10:37 PM UTC

1. monitoring May 15, 2026, 03:54 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Toll-Free Numbers to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring May 15, 2026, 04:09 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Toll-Free Numbers to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring May 15, 2026, 05:11 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Toll-Free Numbers to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring May 15, 2026, 07:04 AM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Toll-Free Numbers to affected networks in the United States is operating normally.

Read the full incident report →

Started May 13, 2026, 01:27 PM UTC· resolved May 18, 2026, 10:05 PM UTC

1. monitoring May 13, 2026, 01:27 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring May 13, 2026, 01:36 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring May 13, 2026, 01:53 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. monitoring May 13, 2026, 02:39 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring May 13, 2026, 02:40 PM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to affected networks in the United States is operating normally.

Read the full incident report →

Started May 12, 2026, 05:09 PM UTC· resolved May 15, 2026, 03:52 AM UTC

1. monitoring May 12, 2026, 05:09 PM UTC

   Our monitoring systems have detected a potential issue with Credit cards will not be charged for PAYG. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. monitoring May 12, 2026, 05:29 PM UTC

   Our engineering team has identified an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 1 hour, or sooner if additional information becomes available.

3. monitoring May 12, 2026, 06:05 PM UTC

   We are still investigating an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 2 hours, or sooner if additional information becomes available.

4. monitoring May 12, 2026, 06:24 PM UTC

   Our engineering team has identified an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 1 hour, or sooner if additional information becomes available.

5. monitoring May 12, 2026, 07:05 PM UTC

   Our engineers have implemented a fix and we are now seeing billing processing as expected. We are monitoring system performance and will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring May 12, 2026, 09:01 PM UTC

   Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 2 hours or as soon as more information becomes available.

7. monitoring May 12, 2026, 11:02 PM UTC

   Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 1 hour or as soon as more information becomes available.

8. monitoring May 13, 2026, 01:03 AM UTC

   Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 4 hours or as soon as more information becomes available.

Read the full incident report →

Started May 12, 2026, 04:24 PM UTC· resolved May 14, 2026, 08:47 PM UTC

1. monitoring May 12, 2026, 04:24 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring May 12, 2026, 04:30 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring May 12, 2026, 05:31 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring May 12, 2026, 07:33 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring May 12, 2026, 09:20 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring May 12, 2026, 11:16 PM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to C-Spire network subscribers in the United States is operating normally.

Read the full incident report →

Started May 12, 2026, 07:00 AM UTC· resolved May 13, 2026, 09:54 PM UTC

1. monitoring May 12, 2026, 07:00 AM UTC

   Few customers may have experienced failures in Messaging Insights between May 7, 2026 23:45 UTC and May 8, 2026 00:20 UTC, caused by a AWS outage. The impact has been mitigated.

2. monitoring May 12, 2026, 07:01 AM UTC

   Incident closed.

Read the full incident report →

Started May 12, 2026, 03:00 AM UTC· resolved May 13, 2026, 03:51 PM UTC

1. monitoring May 12, 2026, 03:00 AM UTC

   The T-Mobile network in the United States is conducting a planned maintenance from 11 May 2026 at 20:00 PDT until 12 May 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile United States handsets when sending via long codes and short codes.

Read the full incident report →

Started May 11, 2026, 03:17 PM UTC· resolved May 13, 2026, 07:43 AM UTC

1. monitoring May 11, 2026, 03:17 PM UTC

   Our engineers have identified the issue with Conversations Classic and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

2. monitoring May 11, 2026, 03:42 PM UTC

   We are continuing to work on a fix for this issue.

3. monitoring May 11, 2026, 03:54 PM UTC

   Conversations Classic is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

4. monitoring May 11, 2026, 04:26 PM UTC

   Issue with Conversations Classic has been resolved and delivery receipts functionality is operating normally at this time.

Read the full incident report →

Started May 11, 2026, 01:12 PM UTC· resolved May 12, 2026, 07:51 PM UTC

1. monitoring May 11, 2026, 01:12 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Panhandle Telecommunication Systems Inc. network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring May 11, 2026, 02:08 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Panhandle Telecommunication Systems Inc. network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring May 11, 2026, 04:10 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Panhandle Telecommunication Systems Inc. network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

4. monitoring May 11, 2026, 04:28 PM UTC

   The incident has been resolved and SMS delivery from Twilio to Panhandle Telecommunication Systems Inc. network subscribers in the United States is operating normally.

Read the full incident report →

Started May 11, 2026, 01:05 PM UTC· resolved May 12, 2026, 05:06 PM UTC

1. monitoring May 11, 2026, 01:05 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring May 11, 2026, 02:14 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring May 11, 2026, 03:22 PM UTC

   We are continuing to investigate this issue.

4. monitoring May 11, 2026, 04:16 PM UTC

   Twilio customers may be experiencing SMS delivery report delays from Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring May 11, 2026, 04:21 PM UTC

   Twilio customers may be experiencing SMS delivery report delays from a subset of Twilio Long Codes and Toll-Free Numbers to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

6. monitoring May 11, 2026, 05:22 PM UTC

   Twilio customers may be experiencing SMS delivery report delays from a subset of Twilio Long Codes and Toll-Free Numbers to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

7. monitoring May 11, 2026, 07:23 PM UTC

   Twilio customers may be experiencing SMS delivery report delays from a subset of Twilio Long Codes and Toll-Free Numbers to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

8. monitoring May 11, 2026, 10:53 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Long Codes and Toll-Free Numbers to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

9. monitoring May 12, 2026, 01:04 AM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Long Codes and Toll-Free Numbers to AT&T network subscribers in the United States is operating normally.

Read the full incident report →

Started May 06, 2026, 04:57 PM UTC· resolved May 11, 2026, 01:06 PM UTC

1. monitoring May 06, 2026, 04:57 PM UTC

   Our monitoring systems have detected a potential issue with Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. monitoring May 06, 2026, 05:15 PM UTC

   We have fully investigated the Flex issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Read the full incident report →

Started May 04, 2026, 08:49 PM UTC· resolved May 08, 2026, 02:40 AM UTC

1. monitoring May 04, 2026, 08:49 PM UTC

   Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring May 04, 2026, 09:06 PM UTC

   Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring May 04, 2026, 09:13 PM UTC

   We are continuing to work on a fix for this issue.

4. monitoring May 04, 2026, 09:15 PM UTC

   We are continuing to work on a fix for this issue.

5. monitoring May 04, 2026, 10:13 PM UTC

   Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring May 04, 2026, 10:47 PM UTC

   We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

7. monitoring May 05, 2026, 12:47 AM UTC

   We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

8. monitoring May 05, 2026, 01:48 AM UTC

   The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico is operating normally.

Read the full incident report →

Started May 04, 2026, 08:40 PM UTC· resolved May 07, 2026, 01:52 PM UTC

1. monitoring May 04, 2026, 08:40 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring May 04, 2026, 08:40 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring May 04, 2026, 09:41 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring May 04, 2026, 11:41 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring May 05, 2026, 03:42 AM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

6. monitoring May 05, 2026, 11:43 AM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

7. monitoring May 06, 2026, 03:43 AM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

8. monitoring May 07, 2026, 03:43 AM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Read the full incident report →

Started May 04, 2026, 08:03 AM UTC· resolved May 06, 2026, 04:51 PM UTC

1. monitoring May 04, 2026, 08:03 AM UTC

   We are currently investigating a service disruption that is causing SIP registration failures with 503/32008 errors on iOS Bria Softphone, while the same configurations work on PC and Android devices. The current workaround is to use a PC or Android device for SIP registration. We expect to provide another update in 2 hours or as soon as more information becomes available.

2. monitoring May 04, 2026, 09:54 AM UTC

   Following a thorough investigation, we can confirm that Twilio’s services are operating as expected. The SIP registration issue appears to be specific to the interaction between Bria iOS and the Twilio registrar. No action is required for other platforms, and Twilio infrastructure is fully functional.

Read the full incident report →

Started May 03, 2026, 11:29 PM UTC· resolved May 05, 2026, 10:58 PM UTC

1. monitoring May 03, 2026, 11:29 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring May 04, 2026, 12:30 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Cellularone network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring May 04, 2026, 02:32 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring May 04, 2026, 04:32 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring May 04, 2026, 06:58 AM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Cellularone network subscribers in the United States is operating normally.

Read the full incident report →

Started Apr 30, 2026, 06:18 PM UTC· resolved May 04, 2026, 08:47 PM UTC

1. monitoring Apr 30, 2026, 06:18 PM UTC

   Our monitoring systems have detected a potential issue with the Phone Numbers API. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. monitoring Apr 30, 2026, 06:28 PM UTC

   We are currently investigating elevated latency for Twilio Phone Numbers API search. Customer may experience timeouts when searching for numbers via api. Our engineering team is actively working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Apr 30, 2026, 06:59 PM UTC

   Searches performed via the Twilio Phone Numbers API are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

4. monitoring Apr 30, 2026, 07:34 PM UTC

   We are no longer experiencing an issue with Twilio Phone Numbers API search. All systems are operational.

Read the full incident report →

Started Apr 30, 2026, 02:19 PM UTC· resolved May 04, 2026, 08:38 PM UTC

1. monitoring Apr 30, 2026, 02:19 PM UTC

   Twilio WhatsApp was degraded for 61 minutes between 4:30AM and 5:31AM Pacific Time on 04/30/1990. During this period of time customers may have experienced a delay in message delivery and an increase in 63012 errors in Twilio. The issue has now been resolved.

2. monitoring Apr 30, 2026, 02:20 PM UTC

   Incident closed.

Read the full incident report →

Started Apr 29, 2026, 05:40 PM UTC· resolved May 03, 2026, 01:41 PM UTC

1. monitoring Apr 29, 2026, 05:40 PM UTC

   Our monitoring systems have detected a potential issue with New Accounts Are Being Incorrectly Tagged With Legacy Whatsapp Account Flags. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. monitoring Apr 29, 2026, 06:24 PM UTC

   Our engineers have identified an issue where new accounts are being incorrectly identified as legacy Whatsapp accounts and are working to deploy a fix. We expect to provide another update in 1h or as soon as more information becomes available.

3. monitoring Apr 29, 2026, 07:27 PM UTC

   Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 2h or as soon as more information becomes available.

4. monitoring Apr 29, 2026, 09:33 PM UTC

   Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 4h or as soon as more information becomes available.

5. monitoring Apr 30, 2026, 02:33 AM UTC

   Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 8hrs or as soon as more information becomes available.

6. monitoring Apr 30, 2026, 10:31 AM UTC

   Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 16 hrs or as soon as more information becomes available.

7. monitoring Apr 30, 2026, 05:38 PM UTC

   We have identified that this issue is impacting a small percentage of customers and their account type will be remediated. No additional updates will be provided on this issue.

Read the full incident report →

Started Apr 23, 2026, 04:00 AM UTC· resolved May 01, 2026, 07:55 AM UTC

1. monitoring Apr 23, 2026, 04:00 AM UTC

   The Verizon network in the United States is conducting a planned maintenance from 22 April 2026 at 21:00 PDT until 23 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to Verizon United States handsets when sending via short codes.

Read the full incident report →

Started Apr 21, 2026, 10:46 AM UTC· resolved Apr 28, 2026, 12:55 AM UTC

1. monitoring Apr 21, 2026, 10:46 AM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Apr 21, 2026, 11:47 AM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Apr 21, 2026, 01:45 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. monitoring Apr 21, 2026, 01:48 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring Apr 21, 2026, 03:28 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

6. monitoring Apr 21, 2026, 04:29 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

7. monitoring Apr 21, 2026, 05:30 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

8. monitoring Apr 21, 2026, 05:30 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

9. monitoring Apr 21, 2026, 07:31 PM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to the United States is operating normally.

Read the full incident report →

Started Apr 21, 2026, 09:56 AM UTC· resolved Apr 25, 2026, 01:42 PM UTC

1. monitoring Apr 21, 2026, 09:56 AM UTC

   Subset of SMPP API MO messages were delayed. Impact lasted for 235 minutes between 00:03 and 03:58 UTC on 04/21/2026. During this period of time customers may have experienced delays. The issue has now been resolved.

2. monitoring Apr 21, 2026, 09:57 AM UTC

   Incident closed.

Read the full incident report →

Started Apr 21, 2026, 05:00 AM UTC· resolved Apr 23, 2026, 09:52 PM UTC

1. monitoring Apr 21, 2026, 05:00 AM UTC

   The T-Mobile network in the United States is conducting a planned maintenance from 20 April 2026 at 22:00 PDT until 21 April 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets when sending via long codes and short codes.

Read the full incident report →