Resolved after 2 days 10 hours, on May 12, 2026.
Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 4 hours or as soon as more information becomes available.
Update timeline
- monitoring May 12, 2026, 05:09 PM UTC
Our monitoring systems have detected a potential issue with Credit cards will not be charged for PAYG. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- monitoring May 12, 2026, 05:29 PM UTC
Our engineering team has identified an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 1 hour, or sooner if additional information becomes available.
- monitoring May 12, 2026, 06:05 PM UTC
We are still investigating an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 2 hours, or sooner if additional information becomes available.
- monitoring May 12, 2026, 06:24 PM UTC
Our engineering team has identified an issue affecting customer low balance notifications and the automatic balance recharge feature. We are actively working to deploy a fix. We will provide an update in 1 hour, or sooner if additional information becomes available.
- monitoring May 12, 2026, 07:05 PM UTC
Our engineers have implemented a fix and we are now seeing billing processing as expected. We are monitoring system performance and will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 12, 2026, 09:01 PM UTC
Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 12, 2026, 11:02 PM UTC
Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 13, 2026, 01:03 AM UTC
Our engineers have implemented a fix and we are now seeing billing processing as expected. We continue monitoring system performance and will provide another update in 4 hours or as soon as more information becomes available.
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