Zingle incident

On Call Engineers are Investigating an Issue with the Phone Numbers API

Resolved after 4 days 2 hours, on April 30, 2026.

monitoring Apr 30, 2026, 07:34 PM UTC

We are no longer experiencing an issue with Twilio Phone Numbers API search. All systems are operational.

Started
Apr 30, 2026, 06:18 PM UTC
Resolved
May 04, 2026, 08:47 PM UTC
Duration
4d 2h
Detected by Pingoru
Apr 30, 2026, 06:18 PM UTC

Update timeline

  1. monitoring Apr 30, 2026, 06:18 PM UTC

    Our monitoring systems have detected a potential issue with the Phone Numbers API. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. monitoring Apr 30, 2026, 06:28 PM UTC

    We are currently investigating elevated latency for Twilio Phone Numbers API search. Customer may experience timeouts when searching for numbers via api. Our engineering team is actively working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring Apr 30, 2026, 06:59 PM UTC

    Searches performed via the Twilio Phone Numbers API are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  4. monitoring Apr 30, 2026, 07:34 PM UTC

    We are no longer experiencing an issue with Twilio Phone Numbers API search. All systems are operational.

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