Zingle incident
New Accounts Are Being Incorrectly Tagged With Legacy Whatsapp Account Flags
Resolved after 3 days 20 hours, on April 29, 2026.
We have identified that this issue is impacting a small percentage of customers and their account type will be remediated. No additional updates will be provided on this issue.
Update timeline
- monitoring Apr 29, 2026, 05:40 PM UTC
Our monitoring systems have detected a potential issue with New Accounts Are Being Incorrectly Tagged With Legacy Whatsapp Account Flags. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- monitoring Apr 29, 2026, 06:24 PM UTC
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy Whatsapp accounts and are working to deploy a fix. We expect to provide another update in 1h or as soon as more information becomes available.
- monitoring Apr 29, 2026, 07:27 PM UTC
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 2h or as soon as more information becomes available.
- monitoring Apr 29, 2026, 09:33 PM UTC
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 4h or as soon as more information becomes available.
- monitoring Apr 30, 2026, 02:33 AM UTC
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 8hrs or as soon as more information becomes available.
- monitoring Apr 30, 2026, 10:31 AM UTC
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 16 hrs or as soon as more information becomes available.
- monitoring Apr 30, 2026, 05:38 PM UTC
We have identified that this issue is impacting a small percentage of customers and their account type will be remediated. No additional updates will be provided on this issue.
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