Zingle incident

MMS Delivery Failures from a Subset of Twilio Long Codes to Liberty Media Puerto Rico

Resolved after 3 days 5 hours, on May 4, 2026.

monitoring May 05, 2026, 01:48 AM UTC

The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico is operating normally.

Started: May 04, 2026, 08:49 PM UTC
Resolved: May 08, 2026, 02:40 AM UTC
Duration: 3d 5h
Detected by Pingoru: May 04, 2026, 08:49 PM UTC

Update timeline

monitoring May 04, 2026, 08:49 PM UTC

Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
monitoring May 04, 2026, 09:06 PM UTC

Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
monitoring May 04, 2026, 09:13 PM UTC

We are continuing to work on a fix for this issue.
monitoring May 04, 2026, 09:15 PM UTC

We are continuing to work on a fix for this issue.
monitoring May 04, 2026, 10:13 PM UTC

Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
monitoring May 04, 2026, 10:47 PM UTC

We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
monitoring May 05, 2026, 12:47 AM UTC

We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoring May 05, 2026, 01:48 AM UTC

The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico is operating normally.

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