Zingle incident

SIP Registration Failure on iOS Bria Softphone

Resolved after 2 days 8 hours, on May 4, 2026.

monitoring May 04, 2026, 09:54 AM UTC

Following a thorough investigation, we can confirm that Twilio’s services are operating as expected. The SIP registration issue appears to be specific to the interaction between Bria iOS and the Twilio registrar. No action is required for other platforms, and Twilio infrastructure is fully functional.

Started
May 04, 2026, 08:03 AM UTC
Resolved
May 06, 2026, 04:51 PM UTC
Duration
2d 8h
Detected by Pingoru
May 04, 2026, 08:03 AM UTC

Update timeline

  1. monitoring May 04, 2026, 08:03 AM UTC

    We are currently investigating a service disruption that is causing SIP registration failures with 503/32008 errors on iOS Bria Softphone, while the same configurations work on PC and Android devices. The current workaround is to use a PC or Android device for SIP registration. We expect to provide another update in 2 hours or as soon as more information becomes available.

  2. monitoring May 04, 2026, 09:54 AM UTC

    Following a thorough investigation, we can confirm that Twilio’s services are operating as expected. The SIP registration issue appears to be specific to the interaction between Bria iOS and the Twilio registrar. No action is required for other platforms, and Twilio infrastructure is fully functional.

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