Resolved after 5 days 23 hours, on May 26, 2026.
Our engineers have identified the issue high where customer might experience timeouts when connecting to subset of Twilio API and are working to deploy a fix. We’ve been observing recovery for 45 minutes.
Update timeline
- monitoring May 26, 2026, 02:18 PM UTC
Our engineers have identified the issue high Error rate for Programmable Video, high amount of E2E failures pointing to API timeout and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 26, 2026, 02:27 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 26, 2026, 02:32 PM UTC
Our engineers have identified the issue high where customer might experience timeouts when connecting to Video API and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 26, 2026, 03:43 PM UTC
Our engineers have identified the issue high where customer might experience timeouts when connecting to subset of Twilio API and are working to deploy a fix. We’ve been observing recovery for 45 minutes.
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