Zingle incident

On Call Engineers are Investigating an issue with dual channel conference recordings

Resolved after 3 days 16 hours, on July 10, 2026.

monitoring Jul 10, 2026, 10:11 PM UTC

Twilio dual channel conference recording was degraded for 3 minutes between 9:59 AM and 10:02 AM Pacific Time on 07/10/2026. Dual channel conference recordings received during this time may be stuck 'in progress'. The issue has now been resolved.

Started
Jul 10, 2026, 09:24 PM UTC
Resolved
Jul 14, 2026, 01:40 PM UTC
Duration
3d 16h
Detected by Pingoru
Jul 10, 2026, 09:24 PM UTC

Update timeline

  1. monitoring Jul 10, 2026, 09:24 PM UTC

    Our monitoring systems have detected a potential issue with dual channel conference recordings. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. monitoring Jul 10, 2026, 10:11 PM UTC

    Twilio dual channel conference recording was degraded for 3 minutes between 9:59 AM and 10:02 AM Pacific Time on 07/10/2026. Dual channel conference recordings received during this time may be stuck 'in progress'. The issue has now been resolved.

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