Zenoti Outage History
Zenoti is up right nowPingoru has recorded 104 incidents for Zenoti: 98 in the last 12 months and 33 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 51 of 720 (7%) |
| May 2026 | 5 | 17 of 744 (2%) |
| June 2026 | 8 | 194 of 720 (27%) |
| July 2026 | 8 | 266 of 744 (36%) |
| August 2026 | 9 | 183 of 744 (25%) |
| September 2026 | 16 | 83 of 720 (12%) |
| October 2026 | 8 | 9 of 545 (2%) |
Incidents, newest first
Notice October 20, 2026 Hyperconnect functionality issues reported for EURO01 Customers 7m Zenoti-EURO01
Started Oct 20, 2026, 08:18 AM UTC· resolved Oct 20, 2026, 08:25 AM UTC
- investigating Oct 20, 2026, 08:18 AM UTC
We are currently investigating an issue affecting Hyperconnect functionality on EURO01. All other application functionality remains unaffected. Our team is actively working to resolve the problem, and we will continue to share updates as we have them. Thank you for your patience.
- identified Oct 20, 2026, 08:19 AM UTC
The issue has been identified and a fix is being implemented. We will share further updates as soon as more information becomes available. Thank you for your patience.
- monitoring Oct 20, 2026, 08:22 AM UTC
A fix has been implemented and Zenoti application is now operating as expected. We will continue to monitor performance closely and provide updates if needed.
- resolved Oct 20, 2026, 08:25 AM UTC
The incident has been resolved. All systems are functioning normally and no further issues have been observed. Thank you for your patience.
Notice October 19, 2026 EURO01 - Issue with data refresh for analytics reports 2h 23m Zenoti-EURO01
Started Oct 19, 2026, 07:46 AM UTC· resolved Oct 19, 2026, 10:10 AM UTC
- investigating Oct 19, 2026, 07:46 AM UTC
We are currently experiencing an issue affecting analytics reports on the EURO01 pod, caused by an outage on our cloud provider's side. All other application functionalities remain unaffected and are operating normally. Our team is actively engaged with the cloud provider to resolve this at the earliest. We will provide updates as more information becomes available. Thank you for your patience.
- identified Oct 19, 2026, 09:06 AM UTC
We are currently waiting for a fix from the Cloud provider and are staying in contact with their support team to ensure this is resolved as quickly as possible. The impact is limited only to Analytics reports for the customers hosted on EURO01 POD and all other application functionalities are operating normally. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
- monitoring Oct 19, 2026, 09:43 AM UTC
The issue has been resolved and data is now reflecting correctly in the analytics reports. We are continuing to monitor the system closely to ensure stability. Thank you for your patience.
- resolved Oct 19, 2026, 10:10 AM UTC
The incident has been resolved. All systems are functioning normally and no further issues have been observed. Thank you for your patience.
Minor October 16, 2026 Zenoti Application Slowness - AMRS06 3h 57m Zenoti-AMRS06
Started Oct 16, 2026, 04:02 PM UTC· resolved Oct 16, 2026, 07:59 PM UTC
- investigating Oct 16, 2026, 04:02 PM UTC
We are observing slowness when accessing the Zenoti application for some customers hosted on AMRS06. We are investigating the cause and will provide an update as soon as possible.
- investigating Oct 16, 2026, 04:45 PM UTC
We are continuing to investigate this issue.
- investigating Oct 16, 2026, 05:53 PM UTC
We are continuing to investigate this issue and will provide an update as soon as possible.
- investigating Oct 16, 2026, 06:51 PM UTC
We are continuing to investigate this issue and will provide an update as soon as possible.
- monitoring Oct 16, 2026, 07:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 16, 2026, 07:59 PM UTC
The incident has been resolved. All systems are functioning normally since 12:22 PM PDT, and no further issues have been observed. Thank you for your patience.
Notice October 14, 2026 Zenoti Reports and ETL Services were unavailable for brief period of time - AMRS20 13m Zenoti-AMRS20
Started Oct 14, 2026, 05:54 PM UTC· resolved Oct 14, 2026, 06:07 PM UTC
- resolved Oct 14, 2026, 06:16 PM UTC
The ETL and Report services were unavailable for about ~13 minutes (10:54 AM - 11:07 AM PDT) due to an issue from the cloud service provider side. The aforementioned services are functioning normally since 11:07 AM PDT and no further issues have been observed. We are sorry for any inconvenience this may have caused.
Minor October 14, 2026 Zenoti Application Degraded Performance - ASIA22 18m Zenoti-ASIA22
Started Oct 14, 2026, 01:04 PM UTC· resolved Oct 14, 2026, 01:23 PM UTC
- investigating Oct 14, 2026, 01:04 PM UTC
We are observing a higher-than-normal response time on our monitoring systems for Zenoti-ASIA22, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.
- identified Oct 14, 2026, 01:07 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 14, 2026, 01:17 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 14, 2026, 01:17 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 14, 2026, 01:23 PM UTC
This incident has been resolved.
Minor October 9, 2026 Zenoti Application Outage - ASIA22 33m Zenoti-ASIA22
Started Oct 09, 2026, 12:56 PM UTC· resolved Oct 09, 2026, 01:29 PM UTC
- investigating Oct 09, 2026, 12:56 PM UTC
We are observing a higher-than-normal response time on our monitoring systems for Zenoti-ASIA22, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.
- identified Oct 09, 2026, 01:08 PM UTC
The issue has been identified and a fix is being implemented. We will share further updates as soon as more information becomes available. Thank you for your patience.
- monitoring Oct 09, 2026, 01:25 PM UTC
A fix has been implemented and Zenoti application is now operating as expected. We will continue to monitor performance closely and provide updates if needed.
- resolved Oct 09, 2026, 01:29 PM UTC
The incident has been resolved. All systems are functioning normally and no further issues have been observed. Thank you for your patience.
Critical October 8, 2026 Zenoti Application Outage - StageEU 58m Stage sites
Started Oct 08, 2026, 11:58 AM UTC· resolved Oct 08, 2026, 12:57 PM UTC
- investigating Oct 08, 2026, 11:58 AM UTC
We are observing a higher-than-normal response time on our monitoring systems for Zenoti-StageEU, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.
- monitoring Oct 08, 2026, 12:47 PM UTC
The issue with our cloud provider is mitigated and Zenoti application is now working as expected. All the components are working fine now. Our teams are internally verifying the application to ensure things are back to normal. Thanks for your patience and apologies for the inconvenience.
- resolved Oct 08, 2026, 12:57 PM UTC
The incident has been resolved. All systems are functioning normally and no further issues have been observed. Thank you for your patience.
Notice October 5, 2026 Zenoti Application was unavailable for brief period of time - AMRS04 5m Zenoti-AMRS04
Started Oct 05, 2026, 04:10 PM UTC· resolved Oct 05, 2026, 04:15 PM UTC
- resolved Oct 05, 2026, 05:09 PM UTC
The Zenoti application was unavailable for about 5 minutes (9:10 AM - 9:15 AM PDT) due an issue from the cloud service provider side. All systems are functioning normally since 9:15 AM PDT and no further issues have been observed. We are sorry for any inconvenience this may have caused.
Major September 29, 2026 Zenoti Application Slowness - ASIA22 1h 52m Zenoti-ASIA22
Started Sep 29, 2026, 01:06 PM UTC· resolved Sep 29, 2026, 02:59 PM UTC
- investigating Sep 29, 2026, 01:06 PM UTC
We are observing slowness when accessing the Zenoti application for some customers hosted on ASIA22. We are investigating the cause and will provide an update as soon as possible.
- identified Sep 29, 2026, 01:23 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 29, 2026, 01:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 29, 2026, 02:59 PM UTC
This incident has been resolved.
Minor September 28, 2026 Zenoti Application Slowness - EURO01 39m Zenoti-EURO01
Started Sep 28, 2026, 10:03 AM UTC· resolved Sep 28, 2026, 10:42 AM UTC
- investigating Sep 28, 2026, 10:03 AM UTC
We are observing slowness when accessing the Zenoti application for some customers hosted on EURO01. We are investigating the cause and will provide an update as soon as possible.
- monitoring Sep 28, 2026, 10:19 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 28, 2026, 10:42 AM UTC
This incident has been resolved.
Minor September 22, 2026 Slowness in Zenoti Applications - AMRS11 1h 40m Zenoti-AMRS11
Started Sep 22, 2026, 07:49 PM UTC· resolved Sep 22, 2026, 09:29 PM UTC
- investigating Sep 22, 2026, 07:49 PM UTC
We are investigating reports of degraded performance affecting customers hosted in AMRS11 POD. We understand the impact this may have on your operations and appreciate your patience while we work toward a resolution. We will post further updates as soon as more information is available.
- investigating Sep 22, 2026, 08:51 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 22, 2026, 09:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 22, 2026, 09:29 PM UTC
This incident has been resolved.
Notice September 22, 2026 EURO01 - Issue with data refresh for core and analytics reports 6h 19m Zenoti-EURO01
Started Sep 22, 2026, 01:15 PM UTC· resolved Sep 22, 2026, 07:35 PM UTC
- investigating Sep 22, 2026, 01:15 PM UTC
We are currently experiencing an issue affecting core and analytics reports on the EURO01 pod, caused by an outage on our cloud provider's side. All other application functionalities remain unaffected and are operating normally. Our team is actively engaged with the cloud provider to resolve this at the earliest. We will provide updates as more information becomes available. Thank you for your patience.
- investigating Sep 22, 2026, 02:13 PM UTC
We are continuing to investigate this issue.
- investigating Sep 22, 2026, 03:46 PM UTC
We are continuing to investigate this issue. We will provide updates as more information becomes available. Thank you for your patience.
- monitoring Sep 22, 2026, 06:32 PM UTC
The issue has been resolved and data is now reflecting correctly in the core and analytics reports. We are continuing to monitor the system closely to ensure stability. Thank you for your patience.
- resolved Sep 22, 2026, 07:35 PM UTC
This incident has been resolved.
Critical September 19, 2026 Intermittent issues in Zenoti Application - AMRS19 35m Zenoti-AMRS19
Started Sep 19, 2026, 10:15 PM UTC· resolved Sep 19, 2026, 10:51 PM UTC
- investigating Sep 19, 2026, 10:15 PM UTC
We are investigating reports of application unavailability affecting customers hosted in AMRS19 POD. We understand the impact this may have on your operations and appreciate your patience while we work toward a resolution. We will post further updates as soon as more information is available.
- identified Sep 19, 2026, 10:20 PM UTC
The issue has been identified and we are working on a fix for this. Thank you for your patience.
- monitoring Sep 19, 2026, 10:23 PM UTC
A fix has been implemented and Zenoti application is now operating as expected. We will continue to monitor performance closely and provide updates if needed.
- resolved Sep 19, 2026, 10:51 PM UTC
The incident has been resolved. All systems are functioning normally and no further issues have been observed. Thank you for your patience.
Minor September 18, 2026 Intermittent issues in Zenoti Application - AMRS21 36m Zenoti-AMRS21
Started Sep 18, 2026, 02:16 PM UTC· resolved Sep 18, 2026, 02:52 PM UTC
- investigating Sep 18, 2026, 02:16 PM UTC
We are investigating reports of degraded performance affecting customers hosted in AMRS21 POD. We understand the impact this may have on your operations and appreciate your patience while we work toward a resolution. We will post further updates as soon as more information is available.
- identified Sep 18, 2026, 02:36 PM UTC
The issue has been identified and we are working on a fix for this. Thank you for your patience.
- monitoring Sep 18, 2026, 02:43 PM UTC
A fix has been implemented and Zenoti application is now operating as expected. We will continue to monitor performance closely and provide updates if needed.
- resolved Sep 18, 2026, 02:52 PM UTC
The incident has been resolved. All systems are functioning normally and no further issues have been observed. Thank you for your patience.
Notice September 18, 2026 Analytics Service Degradation 27m Zenoti-ASIA01, Zenoti-ASIA02, Zenoti-ASIA03, Zenoti-ASIA12 and 16 more
Started Sep 18, 2026, 07:35 AM UTC· resolved Sep 18, 2026, 08:02 AM UTC
- investigating Sep 18, 2026, 07:35 AM UTC
We are currently experiencing an issue with our Analytics Service (analytics.zenoti.com). We will send an additional update as soon as we resolve this issue.
- identified Sep 18, 2026, 07:46 AM UTC
The issue has been identified and a fix is being implemented. We will provide an update as soon as more information is available. Thank you for your patience.
- monitoring Sep 18, 2026, 07:57 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 18, 2026, 08:02 AM UTC
This incident has been resolved.
Critical September 16, 2026 Intermittent issues in Zenoti Application - ASIA02 48m Zenoti-ASIA02
Started Sep 16, 2026, 10:49 AM UTC· resolved Sep 16, 2026, 11:38 AM UTC
- investigating Sep 16, 2026, 10:49 AM UTC
We are investigating reports of application unavailability affecting customers hosted in ASIA02 POD. We understand the impact this may have on your operations and appreciate your patience while we work toward a resolution. We will post further updates as soon as more information is available.
- identified Sep 16, 2026, 10:53 AM UTC
The issue has been identified and team is working on a fix. We will share further updates as soon as more information becomes available.
- monitoring Sep 16, 2026, 10:58 AM UTC
A fix has been implemented and Zenoti application is now operating as expected. We will continue to monitor performance closely and provide updates if needed.
- resolved Sep 16, 2026, 11:38 AM UTC
The incident has been resolved. All systems are functioning normally and no further issues have been observed. Thank you for your patience.
Minor September 16, 2026 Zenoti Application Slowness - ASIA11 42m Zenoti-ASIA11
Started Sep 16, 2026, 02:02 AM UTC· resolved Sep 16, 2026, 02:45 AM UTC
- investigating Sep 16, 2026, 02:02 AM UTC
We are observing intermittent slowness when accessing the Zenoti application for customers hosted on ASIA11. We are investigating the cause and will provide an update as soon as possible.
- monitoring Sep 16, 2026, 02:18 AM UTC
A fix has been implemented and Zenoti application is now operating as expected. We will continue to monitor performance closely and provide updates if needed.
- resolved Sep 16, 2026, 02:45 AM UTC
The incident has been resolved. All systems are functioning normally and no further issues have been observed. Thank you for your patience.
Minor September 11, 2026 Slowness for API Services - AMRS09 3h 3m Zenoti-AMRS09
Started Sep 11, 2026, 02:52 PM UTC· resolved Sep 11, 2026, 05:55 PM UTC
- investigating Sep 11, 2026, 02:52 PM UTC
We are observing a higher-than-normal response time on our monitoring systems for API services on AMRS09, which may be causing the application to respond slowly for few customers hosted on this POD. We are investigating the cause and will provide an update as soon as possible.
- monitoring Sep 11, 2026, 04:21 PM UTC
We have implemented a fix for the issue. We are monitoring the systems closely.
- monitoring Sep 11, 2026, 05:17 PM UTC
We have received some confirmations from the field that the response time is better now. Our team is continuing to monitor the systems.
- resolved Sep 11, 2026, 05:55 PM UTC
This incident has been resolved.
Notice September 10, 2026 Intermittent Connectivity Issues – Netherlands Region 14h 35m Zenoti-EMEA02, Zenoti-EURO01
Started Sep 10, 2026, 02:17 PM UTC· resolved Sep 11, 2026, 04:52 AM UTC
- investigating Sep 10, 2026, 02:17 PM UTC
We are currently investigating intermittent connectivity issues affecting few customers connecting from the Netherlands. All other regions remain unaffected. Our team is actively investigating and we will provide updates as more information becomes available.
- investigating Sep 10, 2026, 06:09 PM UTC
Our Cloud service provider (Azure) is still working on resolving the issues at their end. They have implemented some fixes and are observing early signs of recovery. We are closely monitoring this and will continue to provide updates as they become available. Thank you for your patience.
- resolved Sep 11, 2026, 04:52 AM UTC
The issue was traced to certain Internet Service Providers (ISPs) in the region and was not related to our infrastructure or cloud services. All services are now operating normally. We appreciate your patience throughout this incident.
Notice September 10, 2026 Issue with Purchase Order Listing page 20h 54m Zenoti-ASIA01, Zenoti-ASIA02, Zenoti-ASIA03, Zenoti-ASIA12 and 5 more
Started Sep 10, 2026, 07:16 AM UTC· resolved Sep 11, 2026, 04:11 AM UTC
- investigating Sep 10, 2026, 07:16 AM UTC
We are currently investigating an issue affecting "Purchase Order Listing" page. All other application functionality remains unaffected.
- identified Sep 10, 2026, 09:32 AM UTC
The issue has been identified, and our team has been actively working to resolve this and will provide updates as the situation develops. We apologize for any inconvenience and appreciate your patience.
- identified Sep 10, 2026, 05:36 PM UTC
A fix has been implemented and the rollout is currently underway in a phased manner across all affected regions. This is expected to be completed within the next few hours. We will provide a final update once the rollout is complete. Thank you for your patience.
- monitoring Sep 11, 2026, 01:38 AM UTC
The fix has been successfully rolled out across all regions. The Purchase Order Listing page is now functioning as expected. We apologize for the inconvenience and appreciate your patience.
- resolved Sep 11, 2026, 04:11 AM UTC
This incident has been resolved.
Notice September 10, 2026 Data refresh for Analytics Reports is impacted - AMRS22 5h 44m Zenoti-AMRS22
Started Sep 10, 2026, 06:16 AM UTC· resolved Sep 10, 2026, 12:01 PM UTC
- investigating Sep 10, 2026, 06:16 AM UTC
We are currently experiencing an issue with the Analytics reports for AMRS22 POD. All other application workflows and core reports are operating as expected. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.
- identified Sep 10, 2026, 10:44 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 10, 2026, 11:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 10, 2026, 12:01 PM UTC
This incident has been resolved.
Notice September 9, 2026 Intermittent Outbound Call Failures – HyperConnect (UK Region) 2d 10h HyperConnect
Started Sep 09, 2026, 06:45 PM UTC· resolved Sep 12, 2026, 04:49 AM UTC
- investigating Sep 09, 2026, 06:45 PM UTC
We are currently experiencing intermittent failures affecting approximately 10% of outbound calls made through HyperConnect in the UK region, limited to one carrier. Our team is actively engaged with the carrier on a priority basis to resolve this. We will provide updates as more information becomes available.
- investigating Sep 10, 2026, 09:30 AM UTC
We continue to investigate the issue. We will provide updates as more information becomes available.
- resolved Sep 12, 2026, 04:49 AM UTC
This incident has been resolved.
Minor September 1, 2026 Intermittent issues in Zenoti Application 8h 40m Zenoti-EMEA02, Zenoti-AMRS18, Zenoti-EURO01
Started Sep 01, 2026, 12:58 PM UTC· resolved Sep 01, 2026, 09:39 PM UTC
- investigating Sep 01, 2026, 12:58 PM UTC
We are investigating reports of intermittent issues affecting some customers hosted in the EURO01 and EMEA02 regions. Our teams have not been able to reproduce the issue internally and we are working directly with our cloud infrastructure provider to determine whether there is an underlying platform issue. We understand the impact this may have on your operations and appreciate your patience while we work toward a resolution. We will post further updates as soon as more information is available.
- investigating Sep 01, 2026, 01:26 PM UTC
We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
- investigating Sep 01, 2026, 01:55 PM UTC
We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
- investigating Sep 01, 2026, 02:21 PM UTC
We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
- investigating Sep 01, 2026, 03:00 PM UTC
We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
- investigating Sep 01, 2026, 03:36 PM UTC
We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
- investigating Sep 01, 2026, 04:08 PM UTC
We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
- identified Sep 01, 2026, 04:30 PM UTC
We have identified an issue with our Azure cloud provider resulting in intermittent connection issues. Our team is actively working with the provider to resolve the problem and we will continue to share updates as we have them. Thank you for your patience.
- identified Sep 01, 2026, 05:17 PM UTC
Our Cloud service provider (Azure) is still working on resolving the issues at their end. They have implemented some fixes and are observing early signs of recovery. We are closely monitoring this and will continue to provide updates as they become available. Thank you for your patience.
- resolved Sep 01, 2026, 09:39 PM UTC
The incident has been resolved. The impacted services within Zenoti application have been stable and all systems are functioning normally. Thank you for your patience.
Notice August 22, 2026 Intermittent Zenoti Application Slowness - AMRS19 2d 12h Zenoti-AMRS19
Started Aug 22, 2026, 08:41 PM UTC· resolved Aug 25, 2026, 08:57 AM UTC
- investigating Aug 22, 2026, 08:41 PM UTC
We are observing intermittent slowness when accessing the Zenoti application for customers hosted on AMRS19. We are investigating the cause and will provide an update as soon as possible.
- investigating Aug 22, 2026, 09:30 PM UTC
We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
- investigating Aug 23, 2026, 11:22 AM UTC
We have been actively monitoring the system since we first detected intermittent slowness affecting access to the Zenoti application on AMRS19. We have observed no further impact since 1:30 PM (PDT). Our engineering team continues to investigate the root cause to prevent recurrence. We will provide a further update once our investigation is complete.
- investigating Aug 23, 2026, 05:29 PM UTC
We are continuing to investigate this issue and will provide an update as soon as possible.
- resolved Aug 25, 2026, 08:57 AM UTC
We applied a fix and monitored the issue for the past couple of days. Since no further issues have been observed, we will continue monitoring it and are marking this issue as resolved for now.
Notice August 22, 2026 Appointment Booking Issues – EURO01 (ZMA, Booking Wizard, Webstore) 6h 4m Zenoti-EURO01
Started Aug 22, 2026, 09:50 AM UTC· resolved Aug 22, 2026, 03:55 PM UTC
- investigating Aug 22, 2026, 09:50 AM UTC
We are currently investigating an issue affecting appointment booking from ZMA, Booking wizard and Webstore on EURO01. All other application functionality remains unaffected.
- identified Aug 22, 2026, 09:52 AM UTC
The issue has been identified and a fix is implemented.
- monitoring Aug 22, 2026, 10:09 AM UTC
A fix has been implemented and appointment booking functionality is restored. We are monitoring the service performance.
- resolved Aug 22, 2026, 03:55 PM UTC
The incident has been resolved. All systems are functioning normally, and no further issues have been observed.