Resolved after 14 hours 35 minutes, affecting Zenoti-EMEA02 and Zenoti-EURO01, on September 10, 2026.
The issue was traced to certain Internet Service Providers (ISPs) in the region and was not related to our infrastructure or cloud services. All services are now operating normally. We appreciate your patience throughout this incident.
Affected components
Update timeline
- investigating Sep 10, 2026, 02:17 PM UTC
We are currently investigating intermittent connectivity issues affecting few customers connecting from the Netherlands. All other regions remain unaffected. Our team is actively investigating and we will provide updates as more information becomes available.
- investigating Sep 10, 2026, 06:09 PM UTC
Our Cloud service provider (Azure) is still working on resolving the issues at their end. They have implemented some fixes and are observing early signs of recovery. We are closely monitoring this and will continue to provide updates as they become available. Thank you for your patience.
- resolved Sep 11, 2026, 04:52 AM UTC
The issue was traced to certain Internet Service Providers (ISPs) in the region and was not related to our infrastructure or cloud services. All services are now operating normally. We appreciate your patience throughout this incident.
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