Zenoti incident

Intermittent Outbound Call Failures – HyperConnect (UK Region)

Resolved after 2 days 10 hours, affecting HyperConnect, on September 9, 2026.

investigating Sep 10, 2026, 09:30 AM UTC

We continue to investigate the issue. We will provide updates as more information becomes available.

Started
Sep 09, 2026, 06:45 PM UTC
Resolved
Sep 12, 2026, 04:49 AM UTC
Duration
2d 10h
Detected by Pingoru
Sep 09, 2026, 06:45 PM UTC

Affected components

HyperConnect

Update timeline

  1. investigating Sep 09, 2026, 06:45 PM UTC

    We are currently experiencing intermittent failures affecting approximately 10% of outbound calls made through HyperConnect in the UK region, limited to one carrier. Our team is actively engaged with the carrier on a priority basis to resolve this. We will provide updates as more information becomes available.

  2. investigating Sep 10, 2026, 09:30 AM UTC

    We continue to investigate the issue. We will provide updates as more information becomes available.

  3. resolved Sep 12, 2026, 04:49 AM UTC

    This incident has been resolved.

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