Resolved after 2 hours 37 minutes, affecting PayPal, on November 18, 2025.
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via PayPal on 18/11/2025 between 12:29 and 13:10 CET. We confirm that as of 13:10 CET on 18/11/2025, normal service has been resumed and your customers will now be able to make payments normally. We also confirm that the issue has an external responsibility (independent of Worldline).
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- identified Nov 18, 2025, 12:34 PM UTC
We would like to inform you about an ongoing issue with PayPal transaction processing as from 12:29 CET on 18/11/2025. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.
- identified Nov 18, 2025, 03:08 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 18, 2025, 03:12 PM UTC
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via PayPal on 18/11/2025 between 12:29 and 13:10 CET. We confirm that as of 13:10 CET on 18/11/2025, normal service has been resumed and your customers will now be able to make payments normally. We also confirm that the issue has an external responsibility (independent of Worldline).
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