Resolved after 23 hours 48 minutes, affecting Mastercard and VISA, on October 20, 2026.
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via VISA and Mastercard on 20/10/2026 between 08:00 and 19:00 CEST. We confirm that as of 19:00 CEST on 20/10/2026, normal service has been resumed and your customers will now be able to make payments normally. We also confirm that the issue has an external responsibility (independent of Worldline).
Affected components
Update timeline
- identified Oct 20, 2026, 07:24 AM UTC
We would like to inform you about an ongoing issue with VISA transaction processing as from 08:00 CEST today, (20/10/2026). We are investigating the situation with the highest priority. An update will be provided shortly. We also confirm that the issue has an external responsibility (independent of Worldline).
- identified Oct 20, 2026, 08:29 AM UTC
We would like to provide an update on the ongoing issue affecting Visa transaction processing since 08:00 CEST today (20/10/2026). We have also identified an impact on Mastercard transaction processing. We are investigating the situation with the highest priority. An update will be provided shortly. We also confirm that the issue has an external responsibility (independent of Worldline).
- resolved Oct 21, 2026, 07:12 AM UTC
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via VISA and Mastercard on 20/10/2026 between 08:00 and 19:00 CEST. We confirm that as of 19:00 CEST on 20/10/2026, normal service has been resumed and your customers will now be able to make payments normally. We also confirm that the issue has an external responsibility (independent of Worldline).
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