Worldline incident
UPDATE: Technical issue causing incomplete or invalid transactions
Resolved after 2 hours 17 minutes, affecting Back Office Ogone and AIRPLUS and 1 more, on October 14, 2026.
Yesterday, you were informed about an issue with transactions that may have been set to an incomplete or invalid status between 12/10/2026 10:03 CEST and 12:20 CEST. As a matter of precision, this technical issue was related to webhooks. Transactions did not end with any error. The notifications (webhooks) that merchants always receive at the moment of transactions, experienced an issue, but not transactions as such. We regret the situation and the confusion caused.
Affected components
Update timeline
- resolved Oct 14, 2026, 08:43 AM UTC
Yesterday, you were informed about an issue with transactions that may have been set to an incomplete or invalid status between 12/10/2026 10:03 CEST and 12:20 CEST. As a matter of precision, this technical issue was related to webhooks. Transactions did not end with any error. The notifications (webhooks) that merchants always receive at the moment of transactions, experienced an issue, but not transactions as such. We regret the situation and the confusion caused.
Your product runs on more than Worldline
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services