Resolved on October 15, 2026, affecting Financial clearing and settlement service (Collect) and CBC / KBC Online and 1 more.
Our systems have detected that the KBC and BNPP transaction settlement file dated from 28/09/2026 has been rejected. We confirm that the settlement has been successfully resubmitted to the acquirer on 14/10/2026. The proceeds of the transactions involved will be credited to your account 15 days later than usual. We also confirm that the issue has an external responsibility (independent of Worldline).
Affected components
Update timeline
- resolved Oct 15, 2026, 10:39 AM UTC
Our systems have detected that the KBC and BNPP transaction settlement file dated from 28/09/2026 has been rejected. We confirm that the settlement has been successfully resubmitted to the acquirer on 14/10/2026. The proceeds of the transactions involved will be credited to your account 15 days later than usual. We also confirm that the issue has an external responsibility (independent of Worldline).
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