Worldline Outage History

Started Oct 20, 2026, 07:24 AM UTC· resolved Oct 21, 2026, 07:12 AM UTC

1. identified Oct 20, 2026, 07:24 AM UTC

   We would like to inform you about an ongoing issue with VISA transaction processing as from 08:00 CEST today, (20/10/2026). We are investigating the situation with the highest priority. An update will be provided shortly. We also confirm that the issue has an external responsibility (independent of Worldline).

2. identified Oct 20, 2026, 08:29 AM UTC

   We would like to provide an update on the ongoing issue affecting Visa transaction processing since 08:00 CEST today (20/10/2026). We have also identified an impact on Mastercard transaction processing. We are investigating the situation with the highest priority. An update will be provided shortly. We also confirm that the issue has an external responsibility (independent of Worldline).

3. resolved Oct 21, 2026, 07:12 AM UTC

   Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via VISA and Mastercard on 20/10/2026 between 08:00 and 19:00 CEST. We confirm that as of 19:00 CEST on 20/10/2026, normal service has been resumed and your customers will now be able to make payments normally. We also confirm that the issue has an external responsibility (independent of Worldline).

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Started Oct 16, 2026, 09:27 AM UTC· resolved Oct 16, 2026, 09:27 AM UTC

1. resolved Oct 16, 2026, 09:27 AM UTC

   Please be informed that the issue with processing recurring LCL transactions is resolved and restored to normal operating conditions as of 16/10/2026, 10:45 - 11:01 CEST. We also confirm that the issue has an external responsibility (independent of Worldline).

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Started Oct 16, 2026, 08:45 AM UTC· resolved Oct 16, 2026, 09:01 AM UTC

1. resolved Oct 16, 2026, 10:19 AM UTC

   Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Le Crédit Lyonnais (LCL) on 16/10/2026 between 10:45 CEST and 11:01 CEST. We confirm that as of 11:01 CEST on 16/10/2026, normal service has been resumed and your customers will now be able to make payments normally. We also confirm that the issue has an external responsibility (independent of Worldline).

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Started Oct 15, 2026, 10:39 AM UTC· resolved Oct 15, 2026, 10:39 AM UTC

1. resolved Oct 15, 2026, 10:39 AM UTC

   Our systems have detected that the KBC and BNPP transaction settlement file dated from 28/09/2026 has been rejected. We confirm that the settlement has been successfully resubmitted to the acquirer on 14/10/2026. The proceeds of the transactions involved will be credited to your account 15 days later than usual. We also confirm that the issue has an external responsibility (independent of Worldline).

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Started Oct 14, 2026, 08:51 AM UTC· resolved Oct 15, 2026, 11:24 AM UTC

1. identified Oct 14, 2026, 08:51 AM UTC

   We would like to inform you that we observed temporary perturbations in processing maintenance operations on Direct/Connect transactions. A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal operating conditions. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.

2. identified Oct 14, 2026, 09:20 AM UTC

   We would like to inform you that we observed temporary perturbations in processing maintenance operations on Direct PayPal transactions. We confirm that other payment methods are not impacted. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.

3. monitoring Oct 14, 2026, 12:02 PM UTC

   We have informed you earlier about temporary perturbations in processing maintenance operations on Direct PayPal transactions today (14/10/2026). We confirm that a workaround has been applied and since 10:17 CEST no more impact has been identified. Our team of technical experts are currently working on a permanent fix deployment. We also confirm that no other payment methods than PayPal were impacted by this event. We sincerely regret any potential inconvenience and appreciate your understanding.

4. monitoring Oct 14, 2026, 02:13 PM UTC

   We have informed you earlier about temporary perturbations in processing maintenance operations on Direct PayPal transactions today (14/10/2026). We confirm that a workaround has been applied and since 10:17 CEST no more impact has been identified. Our team of technical experts deployed a permanent fix in the PRE-PRODUCTION environment. Further required deployment in the PRODUCTION environment will follow. We also confirm that no other payment methods than PayPal were impacted by this event. We sincerely regret any potential inconvenience and appreciate your understanding.

5. monitoring Oct 15, 2026, 09:35 AM UTC

   Yesterday, you were informed of temporary perturbations affecting processing maintenance operations on Direct PayPal transactions. The disruptions occurred on 14/10/2026 from 09:07 to 09:12 CEST, and from 10:13 to 10:18 CEST. A workaround was applied at 10:18 CEST. Since then, the platform has remained stable, and no recurrence has been observed. We confirm that a permanent fix was successfully deployed in the PRODUCTION environment today, 15/10/2026 at 09:31 CEST. Our platform remains stable and no issue has been identified. We keep monitoring the situation closely.

6. resolved Oct 15, 2026, 11:24 AM UTC

   Please be informed that the perturbations affecting processing maintenance operations on Direct PayPal transactions have been officially resolved. The disruptions occurred on 14/10/2026 from 09:07 to 09:12 CEST, and from 10:13 to 10:18 CEST. A workaround was applied at 10:18 CEST. The platform remains stable. No recurrence has been observed. We confirm that a permanent fix was successfully deployed in the PRODUCTION environment today, 15/10/2026 at 09:31 CEST. We regret any potential inconvenience. Thank you for your patience.

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Started Oct 14, 2026, 08:03 AM UTC· resolved Oct 14, 2026, 10:20 AM UTC

1. resolved Oct 14, 2026, 08:43 AM UTC

   Yesterday, you were informed about an issue with transactions that may have been set to an incomplete or invalid status between 12/10/2026 10:03 CEST and 12:20 CEST. As a matter of precision, this technical issue was related to webhooks. Transactions did not end with any error. The notifications (webhooks) that merchants always receive at the moment of transactions, experienced an issue, but not transactions as such. We regret the situation and the confusion caused.

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Started Oct 14, 2026, 07:07 AM UTC· resolved Oct 14, 2026, 07:12 AM UTC

1. resolved Oct 14, 2026, 08:07 AM UTC

   Please be informed that your customers may have experienced perturbations performing transactions using the Worldline (WLOP) platform as from 09:07 CEST (14/10/2026). We are pleased to announce that the system returned to normal operating conditions at 09:12 CEST. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

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Started Oct 13, 2026, 08:03 AM UTC· resolved Oct 13, 2026, 10:20 AM UTC

1. resolved Oct 13, 2026, 11:45 AM UTC

   Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status between 12/10/2026 10:03 CEST and 12:20 CEST. We confirm that as of 12:20 CEST on 12/10/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

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Started Sep 29, 2026, 11:21 AM UTC· resolved Sep 29, 2026, 01:10 PM UTC

1. identified Sep 29, 2026, 11:21 AM UTC

   We would like to inform you about an ongoing issue with Redsys transaction processing as from 07:03 CEST on 29/09/2026. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.

2. resolved Sep 29, 2026, 01:10 PM UTC

   Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Redsys on 29/09/2026 between 07:03 and 13:27 CEST. We confirm that as of 13:27 CEST on 29/09/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

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Started Sep 09, 2026, 07:00 AM UTC· resolved Sep 10, 2026, 06:06 AM UTC

1. identified Sep 09, 2026, 07:00 AM UTC

   Our systems have detected that the Crédit Mutuel transactions starting from 08/09/2026, 19:54 CEST have not been settled correctly. Due to this, the funds associated with the transactions concerned will be credited to your account 1day later than usual. A dedicated team has been deployed to investigate the situation as a matter of urgency. We will update you as soon as more information becomes available. We regret any potential inconvenience and appreciate your understanding and patience.

2. resolved Sep 10, 2026, 06:06 AM UTC

   Our systems have detected that the Crédit Mutuel transaction settlement file dated from 08/09/2026, 19:54 CEST has been rejected. We confirm that the settlement has been successfully resubmitted to the acquirer on 09/09/2026. The proceeds of the transactions involved will be credited to your account 1 day later than usual. We regret the situation and any potential inconvenience.

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Started Sep 04, 2026, 09:23 AM UTC· resolved Sep 04, 2026, 09:39 AM UTC

1. identified Sep 04, 2026, 09:23 AM UTC

   We would like to inform you about an ongoing issue with Trésor Public transaction processing as from 10:59 CEST on 04/09/2026. We are investigating the situation with the highest priority. An update will be provided shortly. We confirm that the issue has an external responsibility (independent of Worldline).

2. resolved Sep 04, 2026, 09:39 AM UTC

   Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Trésor Public on 04/09/2026 between 10:59 and 11:18 CEST. We confirm that as of 11:18 CEST on 04/06/2026, normal service has been resumed and your customers will now be able to make payments normally. We confirm that the issue has an external responsibility (independent of Worldline).

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Started Aug 27, 2026, 06:25 PM UTC· resolved Aug 28, 2026, 09:11 AM UTC

1. investigating Aug 27, 2026, 06:25 PM UTC

   We would like to inform you about an ongoing issue with La Banque Postal transaction processing as from 19:15 CEST on 27-08-2026. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.

2. identified Aug 28, 2026, 07:52 AM UTC

   We would like to inform you about an ongoing issue with La Banque Postal transaction processing as from 19:15 CEST on 27/08/2026. We are investigating the situation with the highest priority. An update will be provided shortly. We also confirm that the issue has an external responsibility (independent of Worldline).

3. resolved Aug 28, 2026, 09:11 AM UTC

   Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via La Banque Postal between 27/08/2026 at 19:15 CEST and 28/08/2026 at 10:45 CEST. We confirm that as of 10:45 CEST on 28/08/2026, normal service has been resumed and your customers will now be able to make payments normally. We also confirm that the issue has an external responsibility (independent of Worldline).

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Started Aug 16, 2026, 10:24 PM UTC· resolved Aug 17, 2026, 07:11 AM UTC

1. identified Aug 16, 2026, 10:24 PM UTC

   Due to a technical issue on 16/08/2026 since 23:00 CEST, some of your transactions may have been set to an uncertain status. We are investigating the situation with the highest priority. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

2. resolved Aug 17, 2026, 07:11 AM UTC

   We have informed you earlier about a perturbation on our Worldline Global Online Pay platform on 16/08/2026 as of 23:00 CEST. Following thorough investigation performed by our technical experts, we confirm that the perturbation was isolated and limited in scope, affecting only one of our merchants. Thus, you can ignore communications regarding this disruption. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

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Started Aug 07, 2026, 11:01 AM UTC· resolved Aug 12, 2026, 07:28 AM UTC

1. identified Aug 07, 2026, 11:01 AM UTC

   We would like to inform you about an ongoing issue with Bancontact transaction processing as from 12:29 CEST on 03/08/2026. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.

2. identified Aug 10, 2026, 10:04 AM UTC

   We would like to inform you that the issue with Bancontact transaction processing, which started at 12:29 CEST on 03/08/2026, is still ongoing. We are investigating the situation with the highest priority to fix it as soon as possible. An update will be provided shortly. We appreciate your understanding of the matter.

3. identified Aug 11, 2026, 08:01 AM UTC

   We would like to inform you that the issue with Bancontact transaction processing, which started at 12:29 CEST on 03/08/2026, is still ongoing. We are currently testing possible solutions. An update will be provided shortly. We appreciate your understanding of the matter.

4. resolved Aug 12, 2026, 07:28 AM UTC

   Please be informed that due to a technical issue, some of your customers might have noticed a missing reference to Bancontact payments between 03/08/2026 12:26 and 11/08/2026 18:40 CEST. We confirm that the normal service has been resumed. Please note that this situation caused no financial impact on your business. Bancontact transactions have been processed normally, only transaction references might have been missing. We regret the situation and any potential inconvenience.

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Started Jul 20, 2026, 04:09 PM UTC· resolved Jul 21, 2026, 08:31 AM UTC

1. identified Jul 20, 2026, 04:09 PM UTC

   Our systems have detected that the Barclays transactions starting from 17-07-2026 00:00 CEST have not been settled correctly. Due to this, the funds associated with the transactions concerned will be credited to your account later than usual. A dedicated team has been deployed to investigate the situation as a matter of urgency. We will update you as soon as more information becomes available. We regret any potential inconvenience and appreciate your understanding and patience.

2. resolved Jul 21, 2026, 08:31 AM UTC

   Our systems have detected that the Barclays transaction settlement files dated from 17/07/2026 and 20/07/2026 were rejected. We confirm that the settlements were successfully resubmitted to the acquirer Today, (21/07/2026). - As for the file dated from 17/07/2026, the proceeds of the transactions involved will be credited to your account 4 days later than usual. - As for the file dated from 20/07/2026, the proceeds of the transactions involved will be credited to your account 1 day later than usual. We regret the situation and any potential inconvenience.

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Started Jul 17, 2026, 08:11 AM UTC· resolved Jul 17, 2026, 09:43 AM UTC

1. identified Jul 17, 2026, 08:11 AM UTC

   We would like to inform you about an ongoing issue with iDEAL transaction processing as from 09:30 CEST Today, (17/07/2026) We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.

2. resolved Jul 17, 2026, 09:43 AM UTC

   Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via iDEAL on 17/07/2026 between 09:30 and 11:09 CEST. We confirm that as of 11:09 CEST on 17/07/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

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Started Jul 15, 2026, 07:24 AM UTC· resolved Jul 15, 2026, 09:06 AM UTC

1. identified Jul 15, 2026, 07:24 AM UTC

   We would like to inform you about an ongoing technical issue impacting Mastercard 3-D Secure authentication as from Today, (15/07/2026) at 09:01 CEST . This issue results in a number of transactions receiving a status 0 (Incomplete/invalid) or status 2 (Authorisation declined) due to the impossibility of performing a 3-D Secure check. A dedicated team has been deployed to investigate the situation as a matter of urgency. An update will be provided shortly. We confirm the responsibility is external (independent of Worldline)

2. resolved Jul 15, 2026, 09:06 AM UTC

   Please be informed that a perturbation impacting Mastercard 3-D Secure authentication occurred Today, (15/07/2026) between 09:01 and 10:53 CEST. As a result, during this time frame, some of your customers may have received an error message and their transaction treated by Mastercard may have ended in a status 0 (incomplete/invalid). Depending on your account configuration: - your customers may have returned to the previous page to reattempt the payment with a different payment method or - the transaction may have been processed without 3-D Secure. We confirm that the issue has an external responsibility (independent of Worldline).

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Started Jul 08, 2026, 10:25 AM UTC· resolved Jul 08, 2026, 11:02 AM UTC

1. identified Jul 08, 2026, 10:25 AM UTC

   We would like to inform you about an ongoing technical issue impacting 3-D Secure authentication as from 08:50 CEST (08/07/2026). This issue results in a number of transactions receiving a status 0 (Incomplete/invalid) or status 2 (Authorisation declined) due to the impossibility of performing a 3-D Secure check. A dedicated team has been deployed to investigate the situation as a matter of urgency. An update will be provided shortly. We confirm the issue has an external responsibility (independent of Worldline).

2. resolved Jul 08, 2026, 11:02 AM UTC

   Please be informed that a perturbation impacting 3-D Secure authentication occurred Today, (08/07/2026) between 08:50 and 12:05 CEST. As a result, during this time frame, some of your customers may have received an error message and their transaction treated may have ended in a status 0 (incomplete/invalid). Depending on your account configuration: - your customers may have returned to the previous page to reattempt the payment with a different payment method or - the transaction may have been processed without 3-D Secure. We also confirm that the issue has an external responsibility (independent of Worldline).

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Started Jul 07, 2026, 02:37 PM UTC· resolved Jul 07, 2026, 03:55 PM UTC

1. identified Jul 07, 2026, 02:37 PM UTC

   We would like to inform you that we have detected an anomaly that may lead to a disruption in the processing of online transactions on the Worldline platform. Our technical experts are investigating the situation as a matter of priority. We will provide you with an update as soon as possible. We regret any inconvenience this may cause and thank you for your patience.

2. resolved Jul 07, 2026, 03:55 PM UTC

   On 7 July 2026 at approximately 16:00 CEST, Worldline experienced a disruption in one of its datacenters, affecting a limited number of merchants in some countries in Europe. As a result, an increase of transactions processing time was observed and some payment transactions may have been rejected between 15:53 and 17:20 CEST. Our teams identified the root cause and have resolved the issue. We continue to closely monitor the situation to ensure full service stability. We remain fully committed to supporting our customers and partners.

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Started Jun 29, 2026, 10:07 AM UTC· resolved Jun 29, 2026, 10:29 AM UTC

1. resolved Jun 29, 2026, 10:44 AM UTC

   Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via iDEAL on 29/06/2026 between 12:07 and 12:29 CEST. We confirm that as of 12:29 CEST on 29/06/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

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Started Jun 23, 2026, 08:13 PM UTC· resolved Jun 23, 2026, 09:08 PM UTC

1. identified Jun 23, 2026, 08:13 PM UTC

   We would like to inform you about an ongoing issue with WorldPay transaction processing as from 21:55 CEST on 23-06-2026. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.

2. identified Jun 23, 2026, 08:38 PM UTC

   We have informed you earlier about a perturbation on our Worldline (WLOP) platform on 23-06-2026 as from 21:55 CET. Following investigation by our technical experts, please be informed that the perturbation concerns the WorldPay service only. If you do not use this specific service, please note that this issue has no impact on your business and you can ignore these communications. You will not receive further notifications regarding this issue. However, if your business benefits from the Worldpay service, we will provide you with more updates shortly. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

3. identified Jun 23, 2026, 08:40 PM UTC

   We are continuing to work on a fix for this issue.

4. monitoring Jun 23, 2026, 08:41 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Jun 23, 2026, 09:08 PM UTC

   Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via WorldPay on 23-06-2026 between 21:55 and 22:47 CEST. We confirm that as of 22:47 CEST on 23-06-2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

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Started Jun 19, 2026, 11:20 AM UTC· resolved Jun 19, 2026, 12:17 PM UTC

1. identified Jun 19, 2026, 11:20 AM UTC

   We would like to inform you about an ongoing issue with Apple Pay transaction processing as from 12:00 CEST on 19/06/2026. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.

2. resolved Jun 19, 2026, 12:17 PM UTC

   Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Apple Pay between 17/06/2026 at 12:22 CEST and 19/06/2026 at 12:56 CEST. We confirm that as of 12:56 CEST on 19/06/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

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Started Jun 18, 2026, 05:22 AM UTC· resolved Jun 18, 2026, 05:25 AM UTC

1. resolved Jun 18, 2026, 06:17 AM UTC

   Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Worldline Global Online Pay on 18/06/2026 between 07:22 and 07:25 CEST. We confirm that as of 07:25 CEST on 18/06/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

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Started Jun 17, 2026, 07:26 AM UTC· resolved Jun 17, 2026, 02:30 PM UTC

1. identified Jun 17, 2026, 07:26 AM UTC

   We would like to inform you that we observed temporary perturbations for payment processing in the TEST environment of the Worldline (WLOP) platform. A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal operating conditions. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.

2. resolved Jun 17, 2026, 02:30 PM UTC

   You may have experienced perturbations to perform transactions using the Worldline (WLOP) platform in the TEST environment as from 09:26 CEST (17/06/2026). We are pleased to announce that the system returned to normal operating conditions at 10:05 CEST. Please be informed that during this issue, the general transaction flow in the PRODUCTION environment has not been affected and payments are being treated as expected. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

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Started Jun 09, 2026, 09:16 AM UTC· resolved Jun 09, 2026, 01:41 PM UTC

1. identified Jun 09, 2026, 09:16 AM UTC

   Our systems have detected that some transactions starting from 09/06/2026, 09:15 CEST have not been settled correctly. Due to this, the funds associated with the transactions concerned will be credited to your account later than usual. A dedicated team has been deployed to investigate the situation as a matter of urgency. We will update you as soon as more information becomes available. We regret any potential inconvenience and appreciate your understanding and patience.

2. identified Jun 09, 2026, 09:56 AM UTC

   We are continuing to work on a fix for this issue.

3. resolved Jun 09, 2026, 01:41 PM UTC

   Our systems have detected that the transaction settlement files dated from 08/06/2026 23:59 CEST - 09/06/2026 12:07 CEST have been rejected. We confirm that the settlement has been successfully resubmitted to the acquirer on 09/06/2026. The proceeds of the transactions involved will be credited to your account 1 day later than usual. We also confirm that the issue has an external responsibility (independent of Worldline).

Read the full incident report →