Resolved after 8 hours 47 minutes, affecting Direct Server to server API and Direct Client API and 1 more, on August 16, 2026.
We have informed you earlier about a perturbation on our Worldline Global Online Pay platform on 16/08/2026 as of 23:00 CEST. Following thorough investigation performed by our technical experts, we confirm that the perturbation was isolated and limited in scope, affecting only one of our merchants. Thus, you can ignore communications regarding this disruption. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
Affected components
Update timeline
- identified Aug 16, 2026, 10:24 PM UTC
Due to a technical issue on 16/08/2026 since 23:00 CEST, some of your transactions may have been set to an uncertain status. We are investigating the situation with the highest priority. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
- resolved Aug 17, 2026, 07:11 AM UTC
We have informed you earlier about a perturbation on our Worldline Global Online Pay platform on 16/08/2026 as of 23:00 CEST. Following thorough investigation performed by our technical experts, we confirm that the perturbation was isolated and limited in scope, affecting only one of our merchants. Thus, you can ignore communications regarding this disruption. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
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