Veracross Outage History
Veracross is up right nowPingoru has recorded 51 incidents for Veracross: 38 in the last 12 months and 14 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 6 of 720 (1%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 4 | 19 of 720 (3%) |
| July 2026 | 3 | 1 of 744 (0%) |
| August 2026 | 6 | 8 of 744 (1%) |
| September 2026 | 4 | 6 of 720 (1%) |
| October 2026 | 3 | 31 of 591 (5%) |
Incidents, newest first
Minor February 2, 2026 Issue Impacting Composer, Online (Re-)Enrollment, Program Registration, and Admissions 2.0 for Subset of Users 2h 33m Admissions 2.0 & Enrollment, Email & SMS
Started Feb 02, 2026, 07:34 PM UTC· resolved Feb 02, 2026, 10:08 PM UTC
- investigating Feb 02, 2026, 07:34 PM UTC
We are investigating an issue that is impacting Composer, Online (Re-)Enrollment, Program Registration, and Admissions 2.0 for a subset of users.
- investigating Feb 02, 2026, 08:26 PM UTC
Composer performance has returned to normal.
- resolved Feb 02, 2026, 10:08 PM UTC
This issue has been resolved, but we continue to closely monitor system performance.
Minor January 22, 2026 Issues with Behavior & Comments Records for a Subset of Users 3h 58m Axiom US, Axiom EU, Axiom AU
Started Jan 22, 2026, 02:02 PM UTC· resolved Jan 22, 2026, 06:00 PM UTC
- investigating Jan 22, 2026, 02:02 PM UTC
We are currently investigating an issue impacting the access and submission of Behavior & Comments records and approval of Student Logistics Requests for a subset of users.
- resolved Jan 22, 2026, 06:00 PM UTC
The issue impacting Behavior & Comments records has been fully resolved. After further investigation, we determined that Student Logistics Requests were not impacted by this issue and have updated the title of this incident accordingly.
Minor January 20, 2026 Issue Impacting Person Detail Screens 24m Axiom US, Axiom EU, Axiom AU
Started Jan 20, 2026, 05:47 PM UTC· resolved Jan 20, 2026, 06:12 PM UTC
- investigating Jan 20, 2026, 05:47 PM UTC
We have identified an issue impacting the display of person record details screens. We are currently investigating this issue.
- resolved Jan 20, 2026, 06:12 PM UTC
This incident has been resolved.
Minor January 20, 2026 Axiom Degraded Performance 2d 9h Axiom US, Axiom EU, Axiom AU
Started Jan 20, 2026, 02:26 PM UTC· resolved Jan 22, 2026, 11:43 PM UTC
- investigating Jan 20, 2026, 02:27 PM UTC
We are currently investigating this issue.
- identified Jan 20, 2026, 02:52 PM UTC
Unfortunately, workspace-related functionality is now disabled again due to performance issues. Workspaces will not show in the workspace picker or on homepages. Additionally, new queries cannot be saved. However, existing queries are available and can be updated. We continue to make restoring functionality our top priority and will provide another update by 5 pm Eastern (22:00 UTC).
- identified Jan 20, 2026, 10:08 PM UTC
We have implemented additional improvements, and all query functionality has now been restored, including the ability to create and save new queries. While the main Workspaces page is visible again, accessing individual workspaces will still result in an error message at this time. We will provide an update at noon ET (17:00 UTC) tomorrow.
- identified Jan 21, 2026, 04:59 PM UTC
We continue to work on restoring access to individual workspaces. Query functionality remains fully available. We will provide another update by 5 pm Eastern (22:00 UTC).
- identified Jan 21, 2026, 10:00 PM UTC
We are continuing to work on restoring access to individual workspaces while ensuring system stability. We will provide another update by EOD tomorrow.
- resolved Jan 22, 2026, 11:43 PM UTC
As communicated to school point people in today’s email from our CTO, the scope of this issue is now limited to workspace functionality. Further updates about workspace availability will be published directly within Axiom, providing greater visibility for impacted users. Please refer to our CTO update for more details, and thank you for your patience as we’ve worked to address this issue.
Critical January 13, 2026 Emergency maintenance for database system 24m Accounting Axiom, Axiom US, Axiom EU, Axiom AU and 4 more
Started Jan 13, 2026, 09:27 PM UTC· resolved Jan 13, 2026, 09:51 PM UTC
- investigating Jan 13, 2026, 09:27 PM UTC
We will be performing emergency maintenance on a core database system beginning at 4:30 PM ET today. We expect this maintenance to last approximately 15 minutes. During this time, some applications and services will be unavailable for all customers. We apologize for the inconvenience and will be providing additional updates on restoring Axiom shortly.
- resolved Jan 13, 2026, 09:51 PM UTC
This incident has been resolved.
Critical January 13, 2026 Axiom and Accounting Axiom Degraded Performance 3d 4h Accounting Axiom, Axiom US, Axiom EU, Axiom AU
Started Jan 13, 2026, 03:06 PM UTC· resolved Jan 16, 2026, 07:31 PM UTC
- investigating Jan 13, 2026, 03:06 PM UTC
We are currently investigating this issue.
- identified Jan 13, 2026, 05:06 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jan 13, 2026, 05:32 PM UTC
In order to restore Axiom as soon as possible, we have temporarily made workspaces unavailable. Workspaces will not show in the workspace picker or on homepages. Additionally new queries are unable to be saved, and existing queries are available but cannot be updated or deleted at this time. We are continuing work to restore full functionality for workspaces and queries, and will provide further updates as soon as possible.
- identified Jan 13, 2026, 08:27 PM UTC
We are aware of continued performance issues and are actively working toward a resolution.
- identified Jan 13, 2026, 09:29 PM UTC
We are performing emergency maintenance at 4:30 PM ET (21:30 UTC) to help address the underlying issue impacting Axiom performance. This will result in a brief period of downtime (approximately 15 minutes) for applications impacted by this issue: Axiom, Data Export Packages, and the Data API.
- identified Jan 13, 2026, 10:55 PM UTC
Axiom performance is stable following the emergency maintenance and temporary workspace and query restrictions that have been put in place. These temporary restrictions will remain in place while we work toward a full resolution for this issue. Please refer to the email communication sent to school point people for more details about this incident.
- identified Jan 14, 2026, 07:57 PM UTC
Axiom Workspace and query saving restrictions continue to be in place. Bringing these back to normal is our top priority, though we do not have an ETA for resolution yet. Another update will be provided by 5:00pm Eastern. If you need help finding queries that are saved in your workspaces, please open a ticket and we will be happy to assist you.
- identified Jan 14, 2026, 10:05 PM UTC
We have identified the problematic area of the system, but have not yet identified a solution. This continues to be our top priority, but at this time we do not yet have an ETA for resolution. The next update will be provided at noon ET (17:00 UTC) tomorrow.
- identified Jan 15, 2026, 04:56 PM UTC
We continue to work on restoring Workspace related functionality as our top priority. We have restored the ability to delete and overwrite queries and charts; however, saving new queries or charts is still disabled. Workspaces pinned to homepages have been partially restored; clicking on them will show their queries but not nested workspaces. Finally, navigating to Workspaces is still disabled. This is our current focus. The next update will be no later than 5pm Eastern (22:00 UTC).
- monitoring Jan 15, 2026, 09:53 PM UTC
We have rolled out an update to the part of our back-end system that we identified as the cause of the issues. These updates have yielded noticeable performance improvements, and as a result we have restored all functionality. The system continues to be stable after restoring all functionality, but we will be monitoring performance closely tonight and tomorrow to confirm the issue is fully resolved.
- resolved Jan 16, 2026, 07:31 PM UTC
We have been carefully monitoring the system today and it has remained stable with the improvements made this week, and are therefore marking this issue as resolved. The issue stemmed from a problem in loading Workspaces for users, which show up in a few places (such as the Workspaces tab, search results, and when saving a query). Because this is a frequent operation in the system, the issue had the side effect of impacting general Axiom performance. We disabled this feature in order to keep the rest of the system available, deployed several improvements, and then re-enabled it, resulting in a stable experience.
Minor November 24, 2025 Investigating Authentication Issues for Subset of Users 1h 53m Authentication & User Accounts US
Started Nov 24, 2025, 04:12 PM UTC· resolved Nov 24, 2025, 06:06 PM UTC
- investigating Nov 24, 2025, 04:12 PM UTC
We are currently investigating reports of authentication issues that are impacting a subset of users.
- monitoring Nov 24, 2025, 04:45 PM UTC
An upgrade this morning to our authentication system this morning resulted in users in some contexts being unable to log in to Veracross. Users previously logged in were not impacted. We have fixed the issue and users should be able to log in to Veracross again. We are monitoring this issue.
- resolved Nov 24, 2025, 06:06 PM UTC
After monitoring this issue closely, we have confirmed that this incident has been resolved. We apologize for the inconvenience this issue has caused.
Minor November 18, 2025 Degradation to BlueSnap Payment Processing Services 3h 53m Payments US
Started Nov 18, 2025, 03:46 PM UTC· resolved Nov 18, 2025, 07:40 PM UTC
- investigating Nov 18, 2025, 03:46 PM UTC
We are currently observing elevated errors from BlueSnap impacting payout report retrieval and causing receipt failures across our systems. BlueSnap previously reported that a recent infrastructure-related outage had caused sporadic connectivity failures. We are monitoring the situation closely and validating the impact on our platform. Further updates will be provided as soon as more information becomes available.
- resolved Nov 18, 2025, 07:40 PM UTC
This incident has been resolved. Please note that any payments that failed will not be automatically retried/reprocessed and will need to be resubmitted by the payer. We apologize for this disruption and thank you for your patience.
Minor November 17, 2025 Axiom and Portals Degraded Performance 1h 52m Axiom US, Portals US
Started Nov 17, 2025, 07:37 PM UTC· resolved Nov 17, 2025, 09:30 PM UTC
- investigating Nov 17, 2025, 07:37 PM UTC
We are currently investigating this issue.
- resolved Nov 17, 2025, 09:30 PM UTC
This incident has been resolved.
Minor October 24, 2025 Email Delivery Delays for a Subset of Customers 2h 55m Email & SMS
Started Oct 24, 2025, 01:52 PM UTC· resolved Oct 24, 2025, 04:47 PM UTC
- investigating Oct 24, 2025, 01:52 PM UTC
We are investigating an issue causing email delivery delays for a subset of customers.
- monitoring Oct 24, 2025, 03:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 24, 2025, 04:47 PM UTC
This incident has been resolved.
Minor October 24, 2025 Issue with MFA Verification Emails 3h 30m Authentication & User Accounts US
Started Oct 24, 2025, 01:17 PM UTC· resolved Oct 24, 2025, 04:48 PM UTC
- investigating Oct 24, 2025, 01:17 PM UTC
We are currently investigating reports that MFA verification codes are not being received by recipients.
- identified Oct 24, 2025, 01:45 PM UTC
We have identified the issue and determined that this is impacting a subset of users. We are working to implement a fix. In the meantime, instructions for changing the MFA authentication method can be found here: https://community.veracross.com/s/article/How-do-I-change-my-MFA-authentication-method
- monitoring Oct 24, 2025, 03:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 24, 2025, 04:48 PM UTC
This incident has been resolved.
Notice October 20, 2025 Issue Impacting Availability of the Data API –
Started Oct 20, 2025, 07:30 AM UTC· resolved Oct 20, 2025, 07:30 AM UTC
- resolved Oct 20, 2025, 12:00 PM UTC
At approximately 3:30 AM EDT we were made aware of issues with the availability of our Data API due to an ongoing issue at our cloud provider. We are monitoring the situation and will provide further updates as we are able.
Notice September 17, 2025 Axiom and Accounting Axiom Outage –
Started Sep 17, 2025, 06:58 PM UTC· resolved Sep 17, 2025, 06:58 PM UTC
- resolved Sep 17, 2025, 06:58 PM UTC
An issue occurred on September 17 around 2:45 pm EDT that caused an outage for Axiom and Accounting Axiom. This issue has been resolved.
Notice September 12, 2025 Email Message Delays and Delivery Failures –
Started Sep 12, 2025, 06:30 AM UTC· resolved Sep 12, 2025, 06:30 AM UTC
- resolved Sep 12, 2025, 03:30 PM UTC
Our email service provider experienced issues that caused email delivery failures and delays for a subset of customers. This incident was first reported by our provider on Friday, September 12 at 2:26 AM ET and was resolved on Friday, September 12 at 9:57 AM ET. The issue resulted in some users receiving "Message not delivered" bounce messages when sending emails to Veracross distribution lists.
Major September 5, 2025 Outage for Subset of Users 46m Accounting Axiom, Authentication & User Accounts US, Axiom US, Payments US and 10 more
Started Sep 05, 2025, 07:35 PM UTC· resolved Sep 05, 2025, 08:22 PM UTC
- identified Sep 05, 2025, 07:35 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 05, 2025, 08:22 PM UTC
This incident has been resolved.