Veracross incident
Investigating Authentication Issues for Subset of Users
Resolved after 1 hour 53 minutes, affecting Authentication & User Accounts US, on November 24, 2025.
After monitoring this issue closely, we have confirmed that this incident has been resolved. We apologize for the inconvenience this issue has caused.
Affected components
Update timeline
- investigating Nov 24, 2025, 04:12 PM UTC
We are currently investigating reports of authentication issues that are impacting a subset of users.
- monitoring Nov 24, 2025, 04:45 PM UTC
An upgrade this morning to our authentication system this morning resulted in users in some contexts being unable to log in to Veracross. Users previously logged in were not impacted. We have fixed the issue and users should be able to log in to Veracross again. We are monitoring this issue.
- resolved Nov 24, 2025, 06:06 PM UTC
After monitoring this issue closely, we have confirmed that this incident has been resolved. We apologize for the inconvenience this issue has caused.
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