Resolved after 3 hours 53 minutes, affecting Payments US, on November 18, 2025.
This incident has been resolved. Please note that any payments that failed will not be automatically retried/reprocessed and will need to be resubmitted by the payer. We apologize for this disruption and thank you for your patience.
Affected components
Update timeline
- investigating Nov 18, 2025, 03:46 PM UTC
We are currently observing elevated errors from BlueSnap impacting payout report retrieval and causing receipt failures across our systems. BlueSnap previously reported that a recent infrastructure-related outage had caused sporadic connectivity failures. We are monitoring the situation closely and validating the impact on our platform. Further updates will be provided as soon as more information becomes available.
- resolved Nov 18, 2025, 07:40 PM UTC
This incident has been resolved. Please note that any payments that failed will not be automatically retried/reprocessed and will need to be resubmitted by the payer. We apologize for this disruption and thank you for your patience.
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